Thembinkosi Zimba
Cloud Support Security Engineer
Johannesburg
Summary
Cloud Support Security Engineer I with strong hands-on experience in AWS security services, identity and access management, cloud networking, and incident response. Adept at resolving complex technical issues, enhancing security configurations, and collaborating with global teams to support secure and scalable cloud infrastructure. Passionate about strengthening customer trust through proactive support, thorough documentation, and continuous improvement.
Overview
6
6
years of professional experience
2022
2022
years of post-secondary education
6
6
Certifications
Work History
Cloud Support Security Engineer I
Amazon Web Services (AWS)
02.2023 - Current
- Provide technical support focused on security-related issues across AWS services.
- Troubleshoot and resolve complex IAM, encryption, and access issues.
- Collaborate with internal engineering teams to reproduce and address high-impact incidents.
- Support cloud infrastructure security using IAM, KMS, and compliance tools.
- Deliver secure, responsive communication during real-time security incidents.
- Create and maintain technical documentation, tutorials, and incident reports.
- Recommend security best practices and process improvements to enhance customer trust.
Project Management Intern
Tshwane University of Technology
04.2022 - 10.2022
- Assisted in managing university-led projects and coordinating deliverables.
- Supported project documentation, task tracking, and stakeholder communication.
- Ensured timelines and resources were aligned with academic project objectives.
Technical Support Intern
Gijima
06.2021 - 10.2021
- Provided first-line technical support for hardware and software issues.
- Responded to service desk tickets and assisted in system troubleshooting.
- Supported users with installation, updates, and basic IT training.
Student Tutor
Tshwane University of Technology
06.2019 - 06.2021
- Tutored students on networking principles, security fundamentals, and IT systems.
- Maintained lab environments for hands-on learning and practical instruction.
- Provided one-on-one academic mentorship to support learning outcomes.
Education
Diploma - Information Technology
Tshwane University of Technology
Skills
- Java
Certification
Cloud Support Associate (Digital Certificate)
Timeline
Cloud Support Security Engineer I
Amazon Web Services (AWS)
02.2023 - Current
Project Management Intern
Tshwane University of Technology
04.2022 - 10.2022
Technical Support Intern
Gijima
06.2021 - 10.2021
Student Tutor
Tshwane University of Technology
06.2019 - 06.2021
Diploma - Information Technology
Tshwane University of Technology
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