Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thembinkosi Ngubeni

2588 Xuma Street, Soweto, Emdeni, Johannesburg

Summary

Organized Driver with proven track record of delivering within specified time frames. Customer-focused and strong communicator to effectively interact with others. Quick learner with management potential.

Overview

16
16
years of professional experience

Work History

Refrigerated Truck Driver

Paul's Homemade Ice Cream
09.2020 - 03.2022


  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
  • Developed strong relationships with dispatchers, ensuring optimal job assignments based on skillset and geographical familiarity.
  • Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes (Trackpod).
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Reduced fuel consumption by implementing efficient driving routes.
  • Enhanced operational efficiency, providing feedback on route optimizations and warehouse procedures.
  • Reduced downtime by promptly reporting and addressing maintenance issues.
  • Achieved high levels of customer satisfaction, reliably meeting specific delivery instructions.
  • Fostered supportive environment among driving team, leading by example and offering help when needed.
  • Inspected trucks before each trip to assess safety and identify maintenance concerns.
  • Inspected load security and checked for damages.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.

Delivery Driver

The Daily Buzz
10.2018 - 11.2020
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Protected people and equipment from hazardous materials by using correct procedures.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
  • Verified accuracy of all deliveries against order forms.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Fostered positive working relationships with regular customers.
  • Supported positive customer experience by resolving delivery issues promptly and effectively.
  • Skilled at working independently and collaboratively in a team environment.

E-Hailing Driver

Uber
12.2016 - 08.2018
  • Delivered superior customer service by addressing any concerns or complaints promptly and professionally.
  • Improved customer satisfaction by providing timely and efficient transportation services.
  • Upheld high standards of cleanliness, sanitation, and service.
  • Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
  • Accepted payments and provided receipts for fares to keep accurate records of transactions.
  • Conducted regular vehicle maintenance checks to ensure optimal performance and minimize downtime due to mechanical issues.
  • Supported passengers with special needs by offering assistance when boarding or disembarking from the vehicle as necessary.
  • Handled cash transactions accurately and efficiently after each fare, maintaining financial records for tax purposes.
  • Assisted passengers with luggage and personal belongings, providing exceptional customer service.
  • Actively sought out new customers by networking within the community and promoting positive word-of-mouth referrals.
  • Collaborated with fellow drivers to share information about potential clients or areas with high demand for taxi services.
  • Adapted quickly to changing traffic conditions or unexpected detours while maintaining safe driving practices at all times.
  • Managed time effectively to ensure punctual pick-ups and drop-offs for all scheduled appointments.
  • Enhanced safety for passengers and pedestrians through strict adherence to traffic laws and regulations.
  • Increased business through effective marketing strategies such as distributing promotional materials and offering referral incentives to existing clients.
  • Provided transportation services for special events such as weddings, proms, parties, or corporate functions upon request.
  • Kept accurate logs of mileage driven, fares collected, expenses incurred, and hours worked per shift as required by company policy or local regulations.
  • Developed strong relationships with repeat clients, fostering loyalty and trust in services provided.
  • Arrived on time to customer appointments.
  • Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
  • Used mobile application to connect with customers, track distances and report locations.
  • Followed road rules to protect passengers and prevent accidents.
  • Frequented high-volume areas such as airports and bars to pick up spontaneous fares.
  • Helped passengers with questions or area information such as points of interest and entertainment options.
  • Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
  • Increased customer loyalty with excellent communication skills and a professional demeanor.
  • Maintained a clean, comfortable vehicle to enhance the overall passenger experience.
  • Assisted elderly or disabled passengers with entering or exiting the vehicle when necessary while displaying empathy.
  • Developed strong relationships with repeat clientele through consistent quality service.
  • Improved passenger satisfaction by providing friendly and efficient service during taxi rides.
  • Provided accurate fare quotes and collected payments efficiently, ensuring smooth transactions for customers.
  • Stayed up-to-date on local events and attractions to provide knowledgeable recommendations for tourists or new residents.
  • Leveraged local knowledge to recommend destinations and attractions to tourists.
  • Increased repeat customers with friendly conversation and local knowledge.
  • Self-motivated, with a strong sense of personal responsibility.

Delivery Driver

Abraham Kriel (Steinhoff)
08.2013 - 11.2016
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Protected people and equipment from hazardous materials by using correct procedures.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Verified accuracy of all deliveries against order forms.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.

Refrigerated Truck Driver

Vector Logistics Dartprops
06.2011 - 07.2013
  • Dropped and hooked trailers and changed configuration of equipment.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Operated with safety and skill to avoid accidents and delays.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Collaborated efficiently with fellow drivers to coordinate schedules or share information about upcoming routes or potential hazards.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Developed strong relationships with dispatchers, ensuring optimal job assignments based on skillset and geographical familiarity.
  • Streamlined trip logs, expense reports, and other paperwork to ensure accurate records were maintained for compliance purposes.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
  • Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
  • Reduced fuel expenses through careful route planning and diligent monitoring of vehicle maintenance needs.
  • Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.
  • Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
  • Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Removed and unloaded packages from trucks for customer deliveries, using extreme care to avoid damage to goods.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Enhanced team morale with positive attitude and strong work ethic during long hauls.
  • Facilitated smoother operations at warehouses by assisting with inventory management when necessary.
  • Worked effectively in fast-paced environments.

Forklift Operator

Phephani Chamdor Training Campus
02.2010 - 12.2011
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
  • Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
  • Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
  • Dangerous Goods Certification and Professional Driving certificate including
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Maneuvered forklift safely in congested and confined areas.
  • Conserved warehouse space through efficient stacking and placement of materials according to size, weight, and fragility requirements.
  • Operated forklift in compliance with OHS guidelines and organisational policies.
  • Minimized product damage through careful maneuvering and transporting of fragile items.
  • Streamlined order processing by accurately updating inventory management software.
  • Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
  • Drove equipment from one site to another to deliver tools and complete jobs.
  • Adjusted machinery and notified supervisors of malfunctions.
  • Reduced product damage by adhering to strict handling and lifting protocols.
  • Achieved high levels of product security by following best practices in cargo handling.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Store Merchandiser

Tiger Brands
02.2006 - 05.2008
  • Conducted regular competitor analysis to stay updated on industry trends and adjust merchandising tactics accordingly.
  • Implemented planogram changes as needed, ensuring compliance with corporate guidelines while adapting layouts to better accommodate local market conditions and customer needs.
  • Supported the execution of special events and promotions within the store, generating excitement among customers and driving additional foot traffic.
  • Optimized space utilization within the store by regularly evaluating product placements and adjusting shelving configurations as necessary.
  • Facilitated efficient merchandise flow from receiving area to sales floor, minimizing delays in product availability for customers.
  • Collaborated with store management to develop merchandising strategies that aligned with company objectives and increased overall store performance.
  • Oversaw vendor relationships to maintain consistent supply levels while negotiating favorable pricing agreements, ultimately contributing to the store''s profitability.
  • Streamlined inventory management for improved product availability and turnover rates.
  • Participated in weekly meetings with store management team, offering insights into current merchandising efforts and proposing adjustments based on shifting trends or consumer preferences.
  • Reduced shrinkage levels by consistently monitoring inventory counts and addressing discrepancies in a timely manner.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Organized and maintained displays to achieve clean and appealing product layouts.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
  • Developed relationships with key store personnel to support proper product placement and visibility.
  • Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
  • Provided comprehensive training to new team members, ensuring consistent quality and performance across all retail merchandisers.
  • Assisted in the planning and execution of seasonal resets, ensuring optimal product positioning for each season''s unique demands.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

Professional Driving

Phephani Learnerships
Krugersdorp, South Africa
12-2011

Basic Ambulance Assistance

Ambulance De Vries Academy
Riviera, Pretoria
11-2009

Matric -

Fontanus Comprehensive Secondary School
Soweto
11-2005

Skills

  • Safe driving
  • Strong work ethic
  • Self-motivation and discipline
  • Safe driving practices
  • Attention to detail
  • Valid Code 10 (C1) PrDP Driver's license
  • Vehicle inspection
  • Commercial driving

Timeline

Refrigerated Truck Driver

Paul's Homemade Ice Cream
09.2020 - 03.2022

Delivery Driver

The Daily Buzz
10.2018 - 11.2020

E-Hailing Driver

Uber
12.2016 - 08.2018

Delivery Driver

Abraham Kriel (Steinhoff)
08.2013 - 11.2016

Refrigerated Truck Driver

Vector Logistics Dartprops
06.2011 - 07.2013

Forklift Operator

Phephani Chamdor Training Campus
02.2010 - 12.2011

Store Merchandiser

Tiger Brands
02.2006 - 05.2008

Professional Driving

Phephani Learnerships

Basic Ambulance Assistance

Ambulance De Vries Academy

Matric -

Fontanus Comprehensive Secondary School

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Thembinkosi Ngubeni