THEMBINKOSI NDABA
Krugersdorp
Summary
As a dedicated professional, I bring a dynamic blend of skills to the table, including exceptional teamwork capabilities and a talent for engaging with others in a congenial manner. My work ethic is unparalleled; I am a hard worker who prides myself on my practical approach to problem-solving and my honest dealings in all aspects of my work. My communication skills are top-notch, allowing me to convey complex ideas clearly and effectively. I am known for my brilliance and enthusiasm and respect
Overview
9
9
years of professional experience
Work History
APPOINTMENT SETTER/COLD CALLER
Estate Ninjas
Krugersdorp
04.2024 - Current
- Led client engagement initiatives by systematically scheduling appointments, enhancing customer relationships, and optimizing conversion opportunities
- Demonstrated superior communication skills to facilitate clear and effective interactions with potential clients, successfully securing sales meetings
- Utilized strategic planning and organizational expertise to manage and prioritize call lists, resulting in efficient lead generation and a
Administration Clerk
Brightrock Life
02.2020 - 02.2024
- Oversee and ensure the accuracy of both electronic and physical records and files
- Address and respond to routine inquiries from customers, agents, and internal stakeholders in a timely manner
- Prepare and distribute necessary documents, reports, and correspondence with attention to detail
- Conduct photocopying, faxing, and scanning of documents as required
- Maintain and periodically update databases, spreadsheets, and other software s
- Reason for leaving: Retrenched
Admissions Clerk
Akeso Psychiatric Hospital
07.2018 - 12.2019
- Proficiently manage patient and customer inquiries to ensure a professional service delivery aligned with Netcare standards
- Facilitate thorough patient admissions, encompassing bookings and the dissemination of pertinent information
- Diligently verify and collect all essential documentation during the patient admission process, adhering to established company protocols
- Accurately input patient data upon admission
- Reason for leaving: Contract ended
Administration Clerk
Consol Glass
04.2017 - 05.2018
- Streamlined daily administrative operations to enhance overall efficiency
- Managed document control effectively through organized filing, photocopying, scanning, and emailing
- Handled incoming calls with professionalism and ensured timely dissemination of messages
- Processed financial documentation, including invoicing, credit notes, and delivery notes, with attention to detail
- Maintained accurate customer account information
- Reason for leaving: Contract ended
Customer Service Consultant
Osiris Trading
01.2016 - 03.2017
- Conducted thorough reviews to assess client satisfaction with products and services, ensuring a clear understanding of their needs
- Identified and capitalized on up-sell and cross-sell opportunities to drive revenue growth effectively
- Enhanced product awareness among diverse audiences, facilitating a deeper understanding of offerings
- Addressed and resolved client concerns through in-depth root cause analysis
- Reason for leaving: Contract ended
Education
Higher Certificates and Advanced National (vocational) Certificate -
Alison
07.2024
National Diploma and Advanced certificates -
Alison
07.2024
Diploma in Workplace Safety and Health -
Alison
10.2023
Certificate in Health and Safety-Fire Safety and Planning -
Alison
09.2023
Grade 12 (National Senior Certificate) and National (vocations) Certificate level 4 -
Princess High School
12.2006
Skills
- Active listening
- Ambitious
- Attention to detail
- Conflict Management
- Administration
- Clerk
- Customer Service representative
- Data capturing
Validdriverslicense
Yes
Validsaid
Yes
Languages
- English
- Afrikaans
- IsiXhosa
- IsiZulu
- Setswana
- SiSwati
References
Siboniso Magagula, Medscheme, Available upon request
Hobbies and Interests
- Reading
- Travelling
- Cooking
Shortcoursescertificates
- Alison, Diploma in Workplace Safety and Health, 10/01/23, 10/31/23
- Alison, Certificate in Health and Safety-Fire Safety and Planning, 09/01/23, 09/30/23
Personal Information
- Disability: None
- Ethnicity: African
- Criminal Record: No
- Date of Birth: 10/10/87
- Gender: Male
Timeline
APPOINTMENT SETTER/COLD CALLER
Estate Ninjas
04.2024 - Current
Administration Clerk
Brightrock Life
02.2020 - 02.2024
Admissions Clerk
Akeso Psychiatric Hospital
07.2018 - 12.2019
Administration Clerk
Consol Glass
04.2017 - 05.2018
Customer Service Consultant
Osiris Trading
01.2016 - 03.2017
Higher Certificates and Advanced National (vocational) Certificate -
Alison
National Diploma and Advanced certificates -
Alison
Diploma in Workplace Safety and Health -
Alison
Certificate in Health and Safety-Fire Safety and Planning -
Alison
Grade 12 (National Senior Certificate) and National (vocations) Certificate level 4 -
Princess High School