Thembinkosi Mkhondo
Nelspruit
Summary
Highly motivated and detail-oriented BISHons Information Science graduate with extensive experience in leveraging technology to drive innovation and efficiency. Adept at developing AI solutions, including chatbots and automated workflows, to enhance customer service and streamline business processes. Skilled in programming, database management, system design, and data analysis, with a strong foundation in web development technologies. Proven ability to collaborate effectively with diverse teams and stakeholders to deliver outstanding results. Passionate about applying advanced technical skills to solve complex problems and contribute to the digital transformation of organizations.
Overview
3
3
years of professional experience
Work History
AI Solutions Developer
Mabotja Financial Services
Pretoria (Remote)
08.2023 - 05.2024
- Transformed the company's customer inquiry management process using AI solutions.
- Developed an AI chatbot using Voiceflow to streamline customer inquiries.
- Integrated the chatbot with Make to capture and store useful information in Google Sheets.
- Volunteered to gain hands-on experience in AI and customer service automation.
Assistant Tutor
Tomorrow Trust (JCP Project, UP)
Johannesburg
09.2021 - 10.2021
- Provided assistance to students in understanding concepts of course material.
- Assisted students with problem-solving exercises and practice exams.
- Monitored student performance during class time, providing individual support when needed.
- Collaborated with teachers and administrators to develop effective strategies for helping struggling students succeed academically.
- Facilitated activities that promoted critical thinking skills among participants.
- Helped students review and understand previous lessons to make connections with new lessons.
Education
Honors in Information Science - Information Science
11.2023
Bachelor of Information Science - Information Science
02.2023
High School Diploma -
12.2018
Skills
- System Design
- Data Analysis
- Prompt Engineering
- Programming skills: C#, HTML, CSS, JavaScript (Vanilla and jQuery), ASPNet (MVC, Object Oriented Programming, Responsive web design, and Entity Framework)
- System Analyst
- No/Low Code Skills
- Artificial Intelligence
- API Integration
- Process Automation
- Team Collaboration
- Database Management: MySQL
- Adaptability
- Attention to Detail
- Problem Solving
- MS Office 365: Word, PowerPoint, Access, and Excel
- Excellent communication and interpersonal skills
References
Kgosi Mabotja
Business Owner
Mabotja Financial Services
kgosi@mabotjafs.co.za
(076) 850-0352
Lelanie Smith
Head of Community-Based Projects
University of Pretoria
lelanie.smith@up.ac.za
Languages
English
Advanced (C1)
siSwati
Bilingual or Proficient (C2)
Timeline
AI Solutions Developer - Mabotja Financial Services
08.2023 - 05.2024
Assistant Tutor - Tomorrow Trust (JCP Project, UP)
09.2021 - 10.2021
Universoty of Pretoria - Honors in Information Science, Information Science
University of Pretoria - Bachelor of Information Science, Information Science
Hillaria Mthethwa Secondary - High School Diploma,