Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

THEMBINKOSI MBATA

Service Consultant
Ladysmith

Summary

Results-driven Service Consultant, experienced with client relationship management and service optimization. Utilizes problem-solving skills to address client needs effectively. Strong understanding of communication and teamwork essential for improving customer satisfaction.

Overview

6
6
years of professional experience
4038
4038
years of post-secondary education

Work History

Service Consultant (SC)

Capitec Bank, Ladysmith Murchison Mall
05.2024 - Current
  • Attend client needs: assists clients in a courteous, timeous, effective and professional manner.
  • Drive sales: Sell and explain Capitec products to clients (Credit, Insurer, Save, Business products)
  • Maintain services levels: resolve client queries pro-actively and participate in the branch planning process.
  • Deliver branch implementation plan: achieve team sales objectives and deliver client services strategies.
  • Optimize client sales opportunities: liaising with clients and sharing value adding proposition and benefits.
  • Telemarketing, marketing and direct sales: execute telemarketing to potential clients and support marketing/ promotional initiatives.
  • Credit and arrears management: understand, apply Branch Credit Granting Policy and Principles for credit processes, maintain proficiency by participating in NTHP sessions.

Bank Better Champion (BBC)

Capitec Bank, Ladysmith Murchison Mall
04.2023 - 04.2024
  • Managing branch flow through queue system and flow of the branch to increase service efficiency
  • Engaging with clients regarding complaints, issues and queries.
  • Managing administration duties, organizing and maintaining office common areas.
  • Educate clients on different products offers by the company and marketed the products to improve client’s lives
  • Report to the management about daily service, trends and effectiveness of implemented planning strategies.
  • Engaging with clients to establish needs and assisted clients when assistance is required.

Assistant Officer (Housing and Residence Affairs)

University of the Free State, QwaQwa
07.2021 - 12.2021
  • Assisted off campus student with private accommodation related matters.
  • Managed all email inquiries, respond to inquiries and attend calls, updating paperwork, maintaining documents, and word processing.
  • Helped organize and maintain office common areas.
  • Report (via email) to senior assistant officer correspondence and documentation.
  • Coordinated communication with landlords regarding student’s accommodation and claims. Planning for off-campus residences verification.
  • Creating, maintaining, and entering information into databases (perceptive content/ imagenow)

Community Development Practitioner: VEP(WIL)

Qholagqhawe Advice Centre, Phuthaditjhaba
03.2020 - 12.2020
  • General administration including writing minutes, telephone, and writing weekly/ monthly reports.
  • Mediation session facilitator (a person who attempt to make people involved in a conflict come to an agreement)
  • Coordinated and plan community awareness activities such as workshops, campaigns, and community dialogues.
  • Facilitated community engagement meeting and participated in Imbizo
  • Acted as a victim support worker (providing assistance and counseling to people who are victims to any form of crime)
  • Coordinated existing fundraising efforts and exploring new ways of making generation funds for projects.
  • Liaised with stakeholders and individuals to set up new services.

Community Development Practitioner (WIL)

Department of Social Development, One Stop Secure Centre, Phuthaditjhaba
07.2019 - 11.2019
  • General administration work including filling, typing, record management, telephone.
  • Facilitated learners in support group and attending to educator’s complaints.
  • Building learners resilience and facilitated after school reading classes.
  • Motivated offenders to change their attitudes and behaviour to help reduce further offending.
  • Worked with victims of violent of sexual crime to ensure their well-being and ensuring their voices are heard

Education

Bachelor of Community Development - Community Development, Sociology, Research, Project Management and Social Policy

University of The Free State

TEFL Institute Teacher Record - Teaching English As A Foreign Language

TEFL Institute

National Senior Certificates - Grade 12

Endakane High School

Skills

  • Computer Literacy
  • Coordinating skills
  • Sales-driven and results-orientated
  • Communicating skills (verbal/nonverbal)
  • Networking and stakeholder engagement
  • Problem solving and critical thinking
  • Operational writing/report writing
  • Administration skills
  • Teamwork and collaborating
  • Presentation and public speaking
  • Interpersonal skills
  • Planning and organizing skills

References

Grey, Magaiza, UFS Assistant Dean: Humanities, 062 418 6445, UFS

Timeline

Service Consultant (SC)

Capitec Bank, Ladysmith Murchison Mall
05.2024 - Current

Bank Better Champion (BBC)

Capitec Bank, Ladysmith Murchison Mall
04.2023 - 04.2024

Assistant Officer (Housing and Residence Affairs)

University of the Free State, QwaQwa
07.2021 - 12.2021

Community Development Practitioner: VEP(WIL)

Qholagqhawe Advice Centre, Phuthaditjhaba
03.2020 - 12.2020

Community Development Practitioner (WIL)

Department of Social Development, One Stop Secure Centre, Phuthaditjhaba
07.2019 - 11.2019

TEFL Institute Teacher Record - Teaching English As A Foreign Language

TEFL Institute

Bachelor of Community Development - Community Development, Sociology, Research, Project Management and Social Policy

University of The Free State

National Senior Certificates - Grade 12

Endakane High School

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