THEMBINKOSI CYRIL MKHIZE
Travel Specialist/Consultant
Johannesburg
Summary
Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures.
Experienced travel consultant professional prepared for this role. Adept at crafting personalized travel itineraries, managing bookings, and ensuring client satisfaction. Strong focus on team collaboration, adapting to changing needs, and delivering results. Skilled in customer service, problem-solving, and maintaining up-to-date knowledge of travel trends and regulations.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Afterhours Travel Consultant
Club Travel
01.2023 - Current
- Coordinating events for government and cooperate clients, arranging all travel bookings for VIP's, assisting with all International and Domestic bookings, arranging all domestic and International accommodation, assist with visa requirements and travel insurance, arranging forex for international and regional travelers
- Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
- Collected, handled and documented payments for travel services and associated feels.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Handled sensitive information with professionalism and discretion.
- Worked closely with clients to understand unique needs and meet specific travel desires.
Travel Advisor
Travel with 4lair
05.2019 - 12.2022
- I have 9 years of experience as a travel consultant Coordinating events for government and cooperate clients, arranging all travel bookings for VIP's, assisting with all International and Domestic bookings, arranging all Domestic and International accommodation, assist with visa requirements and travel insurance, arranging forex for international an regional travelers
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Booked transportation using booking engines and Sabre GDS, made hotel reservations and collected payments to optimize trip planning.
- Leveraged travel industry connections to fulfill client vacation desires for cruise, resort and tour packages.
- Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
- Referenced company contracts and rate desk to balance rate and revenue for client and company.
- Maintained favorable working relationships with co-workers to foster and promote cooperative working environment.
Education
Travel and Tourism Diploma - Business Communication, Travel and tourism, Travel agency operations, Basic principles of PT, Office management, Customer services, Health and safety hygiene, Computer typing, Domestic Ticketing, International Ticketing and Galileo
Birnam Business College
02.2008 - 11.2011
Skills
- Microsoft Excel
- Microsoft Office
- Communication Skills
- Ability to work in a Team
- Good listener
- Good team player
- Organizing skills
Travel arrangements
Documentation preparation
Administrative tasks
Executive travel
Strong communication skills
Interpersonal communications
Relationship management
Company guidelines and procedures
Team oversight
Global travel experience
Travel documentation
Flight arrangement
International reservations
Logistics support
Problem-solving
Decision-making
Time management abilities
Microsoft office
Adaptability and flexibility
Written communication
Personal Information
- Place of Birth: Johannesburg
- Date of Birth: 06/16/89
- Nationality: South African
- Driving License: C1
Timeline
Afterhours Travel Consultant
Club Travel
01.2023 - Current
Travel Advisor
Travel with 4lair
05.2019 - 12.2022
Travel and Tourism Diploma - Business Communication, Travel and tourism, Travel agency operations, Basic principles of PT, Office management, Customer services, Health and safety hygiene, Computer typing, Domestic Ticketing, International Ticketing and Galileo
Birnam Business College
02.2008 - 11.2011
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