Thembie Lillian Mtungwa

Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.

• Operations Manager, Motlanalo Chartered Accountant and Auditors Inc, 07/2019 to 10/2019, Implemented an employee engagement survey resulting in a 20% increase in employee satisfaction., Revamped the company's staff training programs resulting in a 40% improvement in staff retention and productivity., Provided HR advisory support to line managers, resulting in a reduction in employee grievances and mentoring., Developed an HR reporting and audit system to align HR activities with the company's overall KPIs., Administered various HR processes, supporting employee engagement and learning and development initiatives., Developed and implemented a comprehensive recruitment strategy resulting in a decreased overall time-to-hire and a reduced associated recruitment cost., Payroll for all offices & General Labour Relations & HR, Training facilitator & General office management for all three offices, Manage Auditors movements on a weekly basis, Engaged with Auditor general regarding MOA & Invoices monthly., Contract
• Group HR & Payroll Manager, Tshete Holdings (Pty) Ltd, 08/10/16 to 06/2019, Provided support to HR team, assisting in recruitment and administration processes., Assisted in coordinating the recruitment of 60+ staff in a 6-month span resulting in reduced time-to-hire and an improved quality of candidates., Coordinated staff welfare programs resulting in an improvement in overall employee satisfaction and engagement., Handled outbound telephone calls for HR inquiries, resolving 80% of cases within first inquires., Drafted and issued HR-related letters in compliance with legal regulations and employment legislation requirements., Developed an HR reporting and audit system to align HR activities with the company's overall KPIs., Provided HR advisory support to line managers, resulting in a reduction in employee grievances and mentoring., Revamped the company's staff training programs resulting in a 40% improvement in staff retention and productivity., Implemented an employee engagement survey resulting in a 20% increase in employee satisfaction., Administered various HR processes, supporting employee engagement and learning and development initiatives., Maintained employee records and ensured compliance with legal and tax regulations., Assisted with resolving payroll-related issues, Supported end to end payroll processing., Collaborated with finance departments to ensure compliance with legal and tax regulations., Managed and processed monthly payroll., Resolved complex payroll-related issues and provided training to team members, resulting in a 50% reduction in errors., Identified and resolved discrepancies., Improved payroll processes by 25% through system automation, General Administration, General human resources and labour relations, Manage all the companies’ projects., VP Premier payroll system
• HR Manager, Ingwe Waste Management, 09/2015 to 08/2016, Provided support to HR team, assisting in recruitment and administration processes., Assisted in coordinating the recruitment of 60+ staff in a 6-month span resulting in reduced time-to-hire and an improved quality of candidates., Coordinated staff welfare programs resulting in an improvement in overall employee satisfaction and engagement., Handled outbound telephone calls for HR inquiries, resolving 80% of cases within first inquires., Drafted and issued HR-related letters in compliance with legal regulations and employment legislation requirements., Developed an HR reporting and audit system to align HR activities with the company's overall KPIs., Provided HR advisory support to line managers, resulting in a reduction in employee grievances and mentoring., Revamped the company's staff training programs resulting in a 40% improvement in staff retention and productivity., Implemented an employee engagement survey resulting in a 20% increase in employee satisfaction., Administered various HR processes, supporting employee engagement and learning and development initiatives., Maintained employee records and ensured compliance with legal and tax regulations., Assisted with resolving payroll-related issues, Supported end to end payroll processing, Collaborated with finance departments to ensure compliance with legal and tax regulations., Managed and processed monthly payroll, Resolved complex payroll-related issues and provided training to team members, resulting in a 50% reduction in errors., Identified and resolved discrepancies, Improved payroll processes by 25% through system automation, General Administration, General human resources and labour relations, Manage all the companies’ projects., VP Premier payroll system, Better offer
• Human Resource Officer, Do LIGHT TRANSPORT (PTY) LTD (HEAD OFFICE), 04/2015 to 08/2015, Develop and review HR policies, procedures, systems and for implementation of 108 employees., Develop and maintain risk relating to HR, Develop and maintain HR information system, Develop and review R control systems, Oversee employees ‘relations & compile Memorandums, Serve as liaison with organized Labour and coordinate Labour Forum., Develop and maintain employees control system and procedures. VIP premier Payroll system, Develop and maintain health and safety matters. Handle discipline and grievance procedures. Ensure compliance to all legislation relating to human resources matters. Maintain and administer employees leave system. Ensure organizational structure alignment with company strategies. Develop and maintain performance management system. Develop and review, “Job descriptions” for (Drivers, Tickets sellers, Cleaners, Mechanics, Inspectors, Dispatchers, Fleet maintenance, Supervisors and project managers), General Administration, Equity Committee (EEA Reports). WSP’s –Skills Development, Screen Con/Arb referrals from CCMA. HR Database & Organizing of employee’s inductions & controlling of employee’s inductions., Disciplinary Codes, Grievance, Informal inquiry. Verbal, written and Final Warnings, Notification on Hearing, Outcome of hearing. CCMA referrals (conciliation & arbitration) Bargaining councils’ consultations (SARPBAC), Declarations to department of Labour (monthly) & Correspondences, Completing & registrations of COIDA, COIDA returns submissions, Requisitions and Submissions: Liberty & SARS & Momentum (Pension & Provident fund), Completing of provident and pension fund return forms & submission., SATAWU UNION & SARPBAC (Bargaining council), Relocate from Giyani to Polokwane
• HR Administrator, Dynamic Human Resource Consultancy, 12/2009 to 04/2015, General Administration & Filing. Open files for new employees, name tag the files, Required letters, confirmation, competent letters. Employment and Salary Confirmations, Reference Checks. Offers of employment & New Employee’s documentation, Probation Assessments (MID and END term evaluations). Permanent Employment Notifications, Employment Contract. Labour Relations (Disciplinary Actions, Hearing, CCMA Cases etc), Exit Interviews & CV Database. Equity Committee (EEA Reports), WSP’s –Skills Development /Grant A, B and C. Screen Con/Arb referrals from CCMA, Client Liaison & HR Database. Data capturing – adding of new employees on the system capturing of daily timesheets and hours, VIP premier Payroll system, Recruiting: Find qualified candidates for specific vacancy. Resource candidate for database & Interview candidates. Verify qualification on candidates & Verifications on candidates working history, Weekly: Meeting Minutes. Taking and typing of meeting minutes, Controlling and Organizing of employee’s inductions, Disciplinary Process: Disciplinary Codes, Grievance. Informal inquiry, Verbal, Written and Final Written Warnings. Notification on Hearing, Outcome of hearing, CCMA Correspondences. Bargaining councils consultations, UIF: Completing & submitting of UI19. Service letters & Certificate of service, Declarations to department of Labour & Correspondences. Coida returns submissions, Completing & submitting of provident return forms, Yearly: Completing & submitting skills development forms. Employment Equity Plan (ACT), Completing & submitting EEP for +- 15 companies. Completing, registrations & submitting COIDA for +- 15 companies, Reason for leaving: Better opportunity.

• Sage VIP payroll & pastel payroll
• Coida online system
• Clocking systems
• Provident fund online systems (Sanlam, momentum, liberty, NBC)
• The South African labour guide
• Occupational injuries and diseases in the workplace (COIDA)
• Sasm - national road safety awareness
• Essential driver alerts

• Granor Passi, Payroll & HR Administrator, 11/2019 to present
• Motlanalo Chartered Accountant and Auditors Inc, Operations Manager, 07/2019 to 10/2019
• Ingwe Waste Management, HR Manager, 09/2015 to 08/2016
• Do Light Transport (Pty) Ltd (Head Office), HR Officer, 04/2015 to 08/2015
• Dynamic Human Resource Consultancy, HR Administrator, 12/2009 to 04/2015

• ID Number: 830904 0910 082
• Gender: Female
• Nationality: South Africa
• Marital Status: Single

• Jerry Maphoto, Granor Passi, 015 298 6000
• Glory Khumalo, Motlanalo Inc, 015 590 2589
• Petronela Pataki, Tshete Holdings, 015 291 3225/073 031 3849
• Mr Kotane, Do Light Transport, 015 851 1555/079 590 3986
• Pardon Maphaha, Ingwe Waste Management, 015 297 3512 / 2785/6290
• Elmien Lottering, DHR Consultancy, 084 919 6045