Reading
Thembi Andile Nkosi
Administrator
Komatipoort
Summary
Dedicated Retail Service Specialist focused on giving every customer top-notch support for any request. Handles high-volume work with organized approach by staying on top of routine needs and special requests. Offers valuable administrative, customer relations and sales abilities.
Overview
9
9
years of professional experience
Work History
Customer Service Officer
Nkomazi Abattor
04.2021 - 03.2023
- Assisted call-in customers with questions and orders.
- Provided primary customer support to internal and external customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Communicated with clients regarding account services, statements, and balances.
Administrative Officer
Masekela Trading And Projects
02.2014 - 10.2017
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Updated reports, managed accounts, and generated reports for company database.
- Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
Education
No Degree - Computer End User
Nkomazi ICT Training Academy
Nkomazi 04.2001 -
No Degree - Grade 12
MC Zitha Combined School
Nkomazi 04.2001 -
Skills
Inbound and Outbound Calling
undefinedInterests
Timeline
Customer Service Officer
Nkomazi Abattor
04.2021 - 03.2023
Administrative Officer
Masekela Trading And Projects
02.2014 - 10.2017
No Degree - Computer End User
Nkomazi ICT Training Academy
04.2001 -
No Degree - Grade 12
MC Zitha Combined School
04.2001 -
Similar Profiles
L. Laubscher (Williams)L. Laubscher (Williams)
Regulatory Affairs Officer at Wildlife Pharmaceuticals SA (Pty) LtdRegulatory Affairs Officer at Wildlife Pharmaceuticals SA (Pty) Ltd
Yolandè VenterYolandè Venter
Administrative Clerk at Lebombo SlaghuisAdministrative Clerk at Lebombo Slaghuis
Sinokuhle Melisha MyeniSinokuhle Melisha Myeni