Reading
Thembi Andile Nkosi
Administrator
Komatipoort
Summary
Dedicated Retail Service Specialist focused on giving every customer top-notch support for any request. Handles high-volume work with organized approach by staying on top of routine needs and special requests. Offers valuable administrative, customer relations and sales abilities.
Overview
9
9
years of professional experience
Work History
Customer Service Officer
Nkomazi Abattor
04.2021 - 03.2023
- Assisted call-in customers with questions and orders.
- Provided primary customer support to internal and external customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Communicated with clients regarding account services, statements, and balances.
Administrative Officer
Masekela Trading And Projects
02.2014 - 10.2017
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Updated reports, managed accounts, and generated reports for company database.
- Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
Education
No Degree - Computer End User
Nkomazi ICT Training Academy
Nkomazi 04.2001 -
No Degree - Grade 12
MC Zitha Combined School
Nkomazi 04.2001 -
Skills
Inbound and Outbound Calling
Account Investigation
Account Management
Issue Research
Interests
Timeline
Customer Service Officer
Nkomazi Abattor
04.2021 - 03.2023
Administrative Officer
Masekela Trading And Projects
02.2014 - 10.2017
No Degree - Computer End User
Nkomazi ICT Training Academy
04.2001 -
No Degree - Grade 12
MC Zitha Combined School
04.2001 -