Thembi Sithebe
Senior Manager
Centurion,GP
Summary
Strategic Information Technology Manager skilled in guiding of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans through Agile framework within development and operation teams. Demonstrated skill in translating technical requirements to business solutions. Proven leader in managing operations, development and support of complex systems. Successful at optimizing improving planning processes and managing systems implementation. Successful three-year record of building positive relationships with internal stakeholders. I am a calm and collaborative leader with dedication to partnering with coworkers to promote engaged, collective and non-judgmental empowering work culture. I have a passion for mentoring and coaching.
Overview
7
7
Certifications
21
21
years of professional experience
Work History
Manager
Vodacom
04.2018 - Current
- Developed and implemented technical application support and information technology policies and procedures that advanced incident management, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.
- Identified opportunities for application optimization, redesign and development and troubleshot and resolved user and application issues.
- Developed, tracked and controlled information technology operating budgets and cost for IT spending initiatives.
- Fostered positive working environment that encouraged innovation, collaboration and accountability.
- Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
- Led team for software engineering services and supported key items in development efforts.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to company vision, mission and purpose.
- Interviewed, hired, trained and mentored staff by coaching daily, leading performance reviews and offering constructive feedback.
- Liaised effectively with others to promote on-going network design, reevaluation and optimization that scaled with company growth.
- Played key role in on-going reevaluation and optimization to keep pace with department and company growth.
- Controlled and reduction costs and optimized spending via restructuring of budgets and implement of RPA.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Assessed supplier\vendor quality to maintain tight cost controls and maximize new business opportunity.
- Developed and maintained internal stakeholders relationships to increase trust and strong dependability's.
- Coordinated key projects, defined scope, and managed milestones.
- Managing a successful of 98% monthly reconciliations ERP and commission of total value of 9 billion.
Acting Manager
Vodacom
10.2017 - 03.2018
Combine roles of senior specialist and manager
Acting Manager
Vodacom
10.2015 - 09.2016
Combine roles of senior specialist and manager
Senior Specialist
Vodacom
09.2010 - 03.2018
- Supported department leadership in implementing new policies, procedures and controls.
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Followed all company policies and procedures to deliver quality work.
- Helped employees with inquiries and coordinated resolutions to both common problems and unique challenges.
- Attended training programs to deepen professional skillset and assisted in training fellow associates on existing and new training programs.
- Conducted independent technical reviews of current processes and records to proactively identify and correct process and system issues.
- Verified accuracy and effectiveness of reporting processes, through month-end processes.
- Modeled effective and constructive communication between departments to improve cross-functional collaboration.
- Led projects by coordinating schedules, organizing resources and delegating work to meet deliverable and timeline requirements.
- Assisting management with supplier \vendor management.
- Assisting in managing of budget spend.
- Drove improvements to stakeholders and teams.
Specialist
Vodacom
09.2007 - 08.2010
- Resolved diverse range of technical issues across multiple systems and applications to our stakeholders.
- Conducted in-depth product and issue resolution research to address customer concerns.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Defined and documented technical support best practices for system support.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Assisted our internal stakeholders in identifying issues and explained solutions to restore service and functionality.
- Translated complex technical issues into simple language for non-technical users.
Consultant
Redman Technologies
04.2007 - 08.2007
Business Consultant
Sage
06.2003 - 03.2007
Consultant
Columbus Information Technology
05.2001 - 06.2003
Skills
Budget administration
Accomplishments
- Through internal stakeholder relationship improvement, resulting optimization of processes which resulted in high value items turn around in short space of time. Reduce cost of insurance cover by 15%.
- Reduce monthly reporting timeline to our internal stakeholder by collaboration with analytic, trend analysis reporting team in developing IT owned reports.
- 1st successfully system cloud migration within technology
- Awarded Best IT business partner - 2021
Certification
Brain-Based Coaching, Neuro Leadership Institute
Timeline
Brain-Based Coaching, Neuro Leadership Institute
09-2020
Smart Leadership , Wits Business School - [Timeframe]
05-2019
Agile Safe Frame work, IQ
09-2018
Manager
Vodacom
04.2018 - Current
Acting Manager
Vodacom
10.2017 - 03.2018
Acting Manager
Vodacom
10.2015 - 09.2016
Senior Specialist
Vodacom
09.2010 - 03.2018
Specialist
Vodacom
09.2007 - 08.2010
Consultant
Redman Technologies
04.2007 - 08.2007
Business Consultant
Sage
06.2003 - 03.2007
Consultant
Columbus Information Technology
05.2001 - 06.2003
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