Thembi Mqingwana
Executive Assistant
Johannesburg
Summary
Executive Assistant supporting a senior compliance leader with calendar management, travel coordination, meeting preparation, and confidential correspondence. Coordinates 2+ itineraries per month, agendas, decks, action items, and minutes while keeping internal and external stakeholders aligned across busy schedules. Keeps visitor logistics, expense claims, and invoice follow-up moving so executive priorities stay on track.
Overview
20
20
years of professional experience
Work History
Compliance Team Assistant and EA
Standard Chartered Bank
01.2023 - Current
- Coordinate 4 meeting materials weekly for compliance sessions, committee forums, and submission packs.
- Coordinate calendars, internal meetings, conference calls, and video sessions for the Unit Head across the South Africa and Southern Africa portfolio.
- Arrange travel logistics for the Unit Head and CFCC team, including itineraries, flights, airport transfers, hotel bookings, and visas.
- Prepare agendas, capture action items, and take minutes for MS Teams and face-to-face team meetings.
- Support office administration by procuring equipment, stationery, IT requests, visitor access, and parking arrangements.
- Maintain confidential communication with cluster teams and other markets, while supporting events, visits, and document collation.
Unit Operational Risk Manager
01.2014 - 07.2019
- Supported 1 governance committee meetings monthly through agenda coordination, minutes support, and follow-up tracking.
- Implemented unit controls to meet regulatory and internal requirements across operational risk activities.
- Monitored activities regularly, identified gaps and breaches, and drove timely resolution of open risk issues.
- Performed periodic self-assessments of key controls for Credit Risk Control and Area Credit Office operations.
- Updated the BCP and BIA periodically to support continuity during office disruption and cross-border interruptions.
- Reviewed OR issues for completeness, maintained FI portfolio documentation, and backed up the Custodian on excess reports.
Credit Risk Control Officer
12.2011 - 01.2014
- Reviewed and updated the Business Continuity Plan and Business Impact Analysis to support ongoing operational resilience.
- Tracked monitoring, reporting, and control activities for the Credit Risk Control unit with accurate documentation and escalation.
- Managed lodgment, physical safe custody, and fireproof storage of entrusted credit documentation.
- Updated scanned documents in the iCDMS system and kept originals securely filed for retrieval.
- Supported governance committee meetings through secretarial coordination and stakeholder communication.
Documentation Officer
03.2010 - 12.2011
- Drafted and issued Banking Facility Letters and related credit and collateral documentation.
- Reviewed documentation against Business Credit Application details and updated the Collateral Management System (CMS) accurately.
- Maintained stakeholder relationships across the Global Corporate portfolio, Commodities traders, and the Angolan market.
- Secured CMS lodgement and physical safe custody of documentation.
Administrator
04.2009 - 03.2010
- Drafted and issued banking facility letters, collateral documentation, and non-standard documents with legal input.
- Compiled daily collateral evaluation reports and updated the Collateral Management System accurately.
- Followed up on security renewals and topping up, escalating deficiencies to relationship managers and the dealing room.
- Coordinated limit reinstatement requests through the hub and supported timely resolution of documentation gaps.
- Safeguarded original security documents in the fire-proof cabinet and backed up CDD activities as needed.
Administration Assistant
10.2007 - 09.2008
- Managed calendars and meeting schedules for multiple stakeholders across changing daily priorities.
- Prepared travel arrangements and updated itineraries to support timely internal and external appointments.
- Maintained office records, correspondence, and filing systems for easy retrieval and audit readiness.
- Supported expense processing and reconciliation activities by checking submissions for completeness and accuracy.
Call Centre Consultant
08.2006 - 10.2007
- Recorded customer details accurately and maintained organized notes for consistent case history and follow-up.
- Resolved routine customer inquiries using clear communication and accurate information provided during each interaction.
- Escalated complex issues to appropriate teams and tracked outcomes through to closure.
- Supported customer account updates by verifying details and maintaining accurate records throughout each call.
Education
Post Graduate Certificate - Risk Compliance and Governance Certificate
University of the Witwatersrand
05.2019
National Diploma - Office Management and Technology
Cape Peninsula University of Technology
Bellville Campus05.2003
Matric Certificate - undefined
Afrikaans High School
05.2000
Skills
Calendar management
Meeting coordination
Travel arrangements
Expense processing
Office administration & assistance
Documentation management & recordkeeping
Operational risk management
Risk identification
Stakeholder engagement
Governance committee support
SAP Concur
Records retention management
Regulatory reporting
Credit documentation review
References
- Calvin, Christopher, Chief Compliance Officer South Africa and Southern Africa, 011 217 6600, 071 884 4223, Standard Chartered Bank, 115 West Street, Sandton
- Liz, Turner, Head CFCR Governance South Africa and Southern Africa, 011 217 6853, 073 001 3704, Standard Chartered Bank, 115 West Street, Sandton
- Lerato, Moletsane, Head Credit Risk Control, 011 217 6743, 073 689 8346, Standard Chartered Bank, 115 West Street, Sandton
- Lebohang, Mafojane, Business Operational Risk Manager, 011037 8801, 071 995 1458, Standard Chartered Bank, 115 West Street, Sandton
Timeline
Compliance Team Assistant and EA
Standard Chartered Bank
01.2023 - Current
Unit Operational Risk Manager
01.2014 - 07.2019
Credit Risk Control Officer
12.2011 - 01.2014
Documentation Officer
03.2010 - 12.2011
Administrator
04.2009 - 03.2010
Administration Assistant
10.2007 - 09.2008
Call Centre Consultant
08.2006 - 10.2007
Matric Certificate - undefined
Afrikaans High School
National Diploma - Office Management and Technology
Cape Peninsula University of Technology
Post Graduate Certificate - Risk Compliance and Governance Certificate
University of the Witwatersrand