Thembi Monametji
Mining Store Clerk
Mokopane
Summary
With a proven track record at Bhubezi Projects, I leveraged database management and team leadership to significantly enhance mine productivity and inventory accuracy. My strategic thinking and relationship-building skills not only improved operational efficiency but also fostered a collaborative team environment, contributing to substantial improvements in customer satisfaction and safety standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Storelady Mining
Bhubezi Projects
03.2023 - 08.2024
- Enhanced mine productivity, optimizing drill patterns and blasting methods for maximum ore recovery.
- Maintained a clean and clutter-free warehouse, ensuring easy access to products and adherence to safety guidelines.
- Maintained a safe work environment by adhering to workplace health and safety standards, conducting regular inspections, and reporting hazards immediately.
- Managed inventory levels effectively by conducting regular stocktakes and updating the tracking system accordingly.
- Supported customer satisfaction by promptly addressing inquiries and resolving issues related to orders, deliveries, or products.
- Enhanced inventory accuracy by consistently maintaining organized and up-to-date records of all stock items.
- Contributed to team success by actively participating in staff meetings, sharing feedback on operational improvements, and assisting colleagues when needed.
- Reduced product damage with proper handling, storage, and packaging techniques during loading and unloading processes.
- Ensured timely order fulfillment through accurate picking, packing, and dispatching of goods as per customer requirements.
- Demonstrated excellent attention to detail while verifying incoming shipments against invoices or purchase orders for accuracy.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Optimized space utilization within the warehouse, implementing effective stacking and storage strategies.
- Performed routine maintenance checks on warehouse equipment to minimize downtime due to malfunctions or safety concerns.
- Completed point of sale opening and closing procedures.
- Assisted in training new employees on company policies, warehouse procedures, equipment operation, safety protocols, and inventory management systems.
- Expedited order processing time with efficient coordination between sales staff members regarding pending orders or any special requests from customers.
- Conducted quality checks on incoming goods before storage or distribution to ensure they met company standards.
- Collaborated with suppliers to ensure timely delivery of goods while minimizing discrepancies between purchase orders and received shipments.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supported the implementation of new inventory management software by providing feedback on its functionality, ease of use, and accuracy during the testing phase.
- Participated in continuous improvement initiatives aimed at enhancing overall warehouse performance and customer satisfaction.
- Managed inventory control, cash control, and store opening and closing procedures.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Conducted research to address shipping errors and packaging mistakes.
- Partnered with representatives from different carriers to arrange materials shipments.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Processed required paperwork to expedite handling of shipped and received goods.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Sorted and delivered materials to different work areas and staff.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Handled day-to-day shipping and receiving overseeing more than Number packages per day.
- Supervised guests at front counter, answering questions regarding products.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted in reducing unnecessary expenditure by monitoring supply levels closely for reorder points or surplus stock disposal opportunities.
Store Clerk Mining
Aveng Mining Shafts and Underground
08.2015 - 09.2020
- Performed inventory control, such as counting, and stocking merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
- Increased repeat business through exceptional customer service that fostered loyalty among patrons.
- Processed returns and handled exchanges quickly to provide positive store experiences.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Handled cash register operations accurately, processing transactions quickly while ensuring security measures were followed.
- Assisted with inventory management to ensure accurate stock levels and reduced shrinkage through regular product counts and monitoring for theft.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Performed routine price checks to ensure pricing accuracy throughout the store, reducing potential discrepancies at checkout.
- Collaborated with fellow team members to achieve store goals, sharing best practices for customer service and sales techniques.
- Provided correct change for purchases to avoid customer confusion or disputes.
- Promoted a positive shopping experience by greeting customers warmly, offering assistance promptly, and addressing concerns professionally.
- Operated POS systems to accurately process customer purchases.
- Managed returns and exchanges efficiently, resolving customer issues promptly while adhering to store policies.
- Assisted customers by answering questions and fulfilling requests.
- Enhanced customer satisfaction by providing efficient and knowledgeable assistance in product selection and locating items.
- Addressed safety hazards promptly by keeping aisles clear of obstructions and cleaning spills quickly to prevent accidents.
- Streamlined store operations for optimal efficiency by maintaining a clean, well-organized, and adequately stocked sales floor.
- Assisted in the training and onboarding of new team members, sharing valuable insights regarding store policies and procedures.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Boosted customer satisfaction with quick and accurate checkout processes, minimizing wait times.
- Maintained accurate inventory records to prevent stock shortages, conducting regular audits and updating database.
- Enhanced team communication, organizing brief daily meetings to discuss goals and share updates.
- Contributed to loss prevention efforts, monitoring for suspicious activity and adhering to security protocols.
- Supported inventory management by accurately receiving and processing shipments.
- Fostered welcoming store atmosphere, greeting customers warmly upon entry.
- Optimized product placement, using insights from sales trends to highlight high-demand items.
- Increased sales during promotional periods, skillfully setting up displays that attracted customer attention.
- Strengthened team efficiency, training new clerks on store procedures and customer service best practices.
- Implemented seasonal promotions, creatively designing store layouts to highlight featured products.
- Coordinated with vendors to ensure timely product deliveries, keeping shelves stocked with popular items.
- Improved store's visual appeal by meticulously organizing products and ensuring shelves were always fully stocked.
- Handled customer complaints with professionalism, resolving issues to maintain positive store reputation.
- Ensured store cleanliness and safety, performing regular clean-up and maintenance tasks.
- Assisted in receiving and verifying incoming shipments of merchandise, ensuring accuracy and quality.
- Facilitated smooth workflow, coordinating with other clerks to manage peak times efficiently.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
Education
Certificate - Stock Packing
Mulalorakh Careers
Limpopo South Africa 05.2024
Certificate - Basic Computer Literacy
Mulalorakh Careers
Limpopo South Africa 04.2024
Certificate - Data Capturing
Mulalorakh Careers
Limpopo South Africa 03.2024
Certificate Level 1 - Comprehensive First Aid Course
Fundza Training Institute
Limpopo South Africa 08.2023
Certificate Level 3 - Basic Firefighting
Pr Training
Limpopo South Africa 05.2023
Certificate - HAZMAT
Aveng Mining
Gauteng South Africa 07.2019
Certificate - Electrical Equipments And Cutting Torch
Aveng Mining Shafts And Underground
Gauteng South Africa 12.2018
Certificate - EnM-G100
Aveng Mining Shafts And Underground
Gauteng South Africa 10.2017
Certificate Level 2 - Primary Agriculture
Waterburg Fet College
Limpopo South Africa 03.2012
Certificate - Matric
John Manganyi High School
Limpopo South Africa 2010
Skills
Database Management
Certification
Certificate of Recognition
Timeline
Certificate of Recognition
06-2023
Storelady Mining
Bhubezi Projects
03.2023 - 08.2024
Store Clerk Mining
Aveng Mining Shafts and Underground
08.2015 - 09.2020
Certificate - Stock Packing
Mulalorakh Careers
Certificate - Basic Computer Literacy
Mulalorakh Careers
Certificate - Data Capturing
Mulalorakh Careers
Certificate Level 1 - Comprehensive First Aid Course
Fundza Training Institute
Certificate Level 3 - Basic Firefighting
Pr Training
Certificate - HAZMAT
Aveng Mining
Certificate - Electrical Equipments And Cutting Torch
Aveng Mining Shafts And Underground
Certificate - EnM-G100
Aveng Mining Shafts And Underground
Certificate Level 2 - Primary Agriculture
Waterburg Fet College
Certificate - Matric
John Manganyi High School
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