THEMBI MAKAMBA
Hartbeespoort,South Africa
Summary
Accomplished professional with expertise in multi-branch operations and inventory management. Demonstrates proficiency in KPI and SOP development, utilising systems such as Xero, Cin7 Omni, ACCPAC, and Microsoft 365 to drive operational efficiency. Committed to leveraging skills to optimise business processes and support organisational growth.
Experienced Branch Manager excelling in team leadership and operational improvements. Delivered significant customer satisfaction enhancements and streamlined processes to boost productivity. Achieved notable growth in branch performance through strategic planning and staff development.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Branch Manager
ACDC Express
Hartbeespoort
2025.01 - 2026.04
- Implement KPI-driven systems to monitor performance and enforce accountability
- Manage stock control processes to improve accuracy and reduce losses
- Liaised with clients, resulting in strong relationships and repeat business.
- Managed daily operations to ensure smooth running of the branch.
- Implemented new training programmes for improved staff performance.
- Conducted regular performance reviews for continuous employee development.
Operations Manager
ACDC Express
Rustenburg
2024.01 - 2025.01
- Oversaw 4 branches and managed 4 Branch Managers
- Ensured operational consistency, compliance, and performance monitoring across all locations
- Liaised with stakeholders for transparent communication and better decision making.
- Devised operational policies for regulatory compliance and best practices adherence.
- Managed vendor relationships to ensure timely delivery of services.
Group Accounts Manager
ACDC Express
Rustenburg
2023.01 - 2024.01
- Managed 5 bookkeepers across multiple branches
- Led migration to Xero and Cin7 Omni systems improving reporting efficiency.
- Resolved client issues promptly, ensuring high levels of satisfaction.
- Established strong rapport with clients through regular communication.
- Achieved client satisfaction by managing key accounts effectively.
- Coordinated with finance department to manage account finances efficiently.
Education
BSc - Biological & Environmental Science
North-West University
BSc Honours - Environmental Science
North-West University
Bookkeeping Short Course - undefined
University of Cape Town
Skills
- Multi-branch operations
- Inventory management
- KPI development
- SOP development
- Systems: Xero, Cin7 Omni, ACCPAC, Microsoft 365, ClickUp & Google Workspace
Certification
- Code 10 Driver’s License
LANGUAGES
Afrikaans
Fluent
English
Proficient (C2)
Accomplishments
- Reduced stock losses by over 45%
- Developed KPI tracking system
- Manager of the Year issued by ACDC Express – 2023
- Departmental Team of the Year issued by ACDC Express – 2022
- Top Bookkeeper issued by Infinity Brands – 2020/2021
Timeline
Branch Manager
ACDC Express
2025.01 - 2026.04
Operations Manager
ACDC Express
2024.01 - 2025.01
Group Accounts Manager
ACDC Express
2023.01 - 2024.01
BSc Honours - Environmental Science
North-West University
Bookkeeping Short Course - undefined
University of Cape Town
BSc - Biological & Environmental Science
North-West University