Summary
Overview
Work History
Skills
Software
Reading& singing
Timeline
Hi, I’m

Thembelihle Simamane

Food And Beverage Supervisor
Durban,kzn

Summary

Experienced [Job title] bringing demonstrated success in developing and motivating strong restaurant teams to assist [Number] customers hourly. Keeps all areas clean and sanitized while managing inventory and preventing waste. Positive and upbeat with customers and team members alike. Background includes improving performance, reducing costs and eliminating waste to maximize profitability of food service operations. Strategic planner with superior communication and problem-solving abilities. Astute supervisor dedicated to comprehensive leadership for cutting costs and maximizing quality. Great multitasker with training in [Type] management and extensive experience in food service. Committed to enhancing customer experiences while cutting overall costs. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

20
years of professional experience

Work History

The Capital Pearls hotels and apartments
Durban

Food and Beverage Supervisor
12.2018 - Current

Job overview

  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Planned operations to effectively cover needs while controlling costs and maximizing service.
  • Maintained sound financial footing by overseeing department profit, loss and budgeting.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Monitored food preparation, production, and plating for quality control.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
  • Planned and executed promotions and special events in close collaboration with management.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Supervised food presentation and plating to enhance visual appeal.
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal.

Zimbali Resort
Durban

Restaurant Superviser
03.2017 - 11.2017

The Beverlly Hills hotel
Durban

Room Service Operator
07.2007 - 02.2017

Job overview

  • Prepared special services for guests such as honeymoon and other romantic packages.
  • Cleared dishes, trays and carts from rooms with discretion and professionalism.
  • Kept work environments, equipment and trays clean and sanitized for guests.
  • Protected guests by following proper food handling procedures.
  • Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
  • Restocked supplies to keep team efficient and ready for guests' orders.
  • Verified accuracy and quality of orders before delivery.
  • Offered knowledgeable suggestions about foods and related wine pairings to guests with discerning tastes.
  • Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Managed timely and effective replacement of damaged or missing products.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Trained new personnel regarding company operations, policies and services.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Trained staff on operating procedures and company services.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Implemented and developed customer service training processes.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

The Beverlly Hills hotel
Durban

Waitress
03.2003 - 06.2006

Job overview

  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Greeted new customers, discussed specials, and took drink orders.
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.

Skills

Staff supervision

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Software

Microsoft word& excel

Reading& singing

In my spare time i enjoy reading novels and am a big fan of series, i love singing gospel music 

Timeline

Food and Beverage Supervisor

The Capital Pearls hotels and apartments
12.2018 - Current

Restaurant Superviser

Zimbali Resort
03.2017 - 11.2017

Room Service Operator

The Beverlly Hills hotel
07.2007 - 02.2017

Waitress

The Beverlly Hills hotel
03.2003 - 06.2006

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Thembelihle SimamaneFood And Beverage Supervisor