Thembelihle Sharon Mazibuko
KEY ACCOUNTS MANAGER
Johannesburg
Summary
I’m an accomplished Sales Professional with over 7 years of experience in the automotive industry, specializing in business development, external sales, customer relationship management, and parts sales. I am Mercedes-Benz C-Sales Certified with a proven ability to grow accounts, acquire new customers, exceed sales targets, and build long-term client relationships. Combines strong commercial acumen with previous Human Resources and administrative expertise to deliver exceptional customer service and business results.
Overview
20
20
years of professional experience
Work History
Key Accounts Manager
Motus Retail Group
01.2025 - Current
- Consistently achieved and exceeded monthly parts sales targets through proactive customer engagement and strategic account management.
- Successfully sourced new business opportunities and expanded the customer base through regular market visits, prospecting activities, and relationship-building initiatives.
- Identified customer needs and provided tailored parts solutions, contributing to increased sales volumes and improved customer satisfaction.
- Managed a portfolio of existing accounts while driving growth through upselling and cross-selling opportunities.
- Maintained high levels of customer service by ensuring prompt quotation turnaround times, efficient order processing, and effective follow-up on customer enquiries.
- Contributed to dealership revenue growth through effective territory management and consistent customer engagement.
- Improved customer retention through exceptional service, product expertise, and proactive account management.
- Consistently developed new business while strengthening relationships with existing customers through regular customer engagement.
- Built and grew strategic customer accounts through consultative selling, upselling, and cross-selling initiatives.
- Managed the rotation of fleet vehicle for clients whose spending aligns with budget parameters.
- Identify and analyse reasons for lost clients.
- Resolve client concerns and issues with high efficiency and effectiveness.
- Monitor and track and analyse monthly customer spend, generate comprehensive reports on account progress, objectives and forecast for internal teams and stakeholders.
- Negotiate contrast with key clients, ensuring timely delivery of services and products.
External Parts Sales Representative
Mercedes Benz Gauteng East
01.2019 - 01.2024
HR Officer
Mecedes Benz Bedfordview
01.2014 - 01.2019
HR Administrator
Macsteel trading Wadeville
01.2009 - 01.2013
Receptionist
Ernest Lorwe Boksburg
01.2007 - 01.2008
Education
Business Administration
IQ Academy
07.2026
Higher Certificate - HRM
11.2013
Management Assistant
Ekurhuleni East College
10.2009
Public relations
UJ
11.2005
Matriculated - undefined
Leseba High School
Daveyton11.2002
Skills
MS Word
MS Excel
SAP
VIP Payroll
Kerridge
B2B System
PIV- Parts in View
Communication & decision-making skills
Active listening and time management
Teamwork, adaptability, and Empathy
References
- Lauren, Wolner, Parts Strategy Head, lwolner@motus.co.za, 011 276 0600, Motus Group
- Leon, Naidoo, Parts Manager, lnaidoo@motus.co.za, 011 405 2800, Mercedes Benz
- Xolani, Mahala, HR Manager, xmahala@motus.co.za, 011 437 5000, Motus head Office
Timeline
Key Accounts Manager
Motus Retail Group
01.2025 - Current
External Parts Sales Representative
Mercedes Benz Gauteng East
01.2019 - 01.2024
HR Officer
Mecedes Benz Bedfordview
01.2014 - 01.2019
HR Administrator
Macsteel trading Wadeville
01.2009 - 01.2013
Receptionist
Ernest Lorwe Boksburg
01.2007 - 01.2008
Matriculated - undefined
Leseba High School
Public relations
UJ
Management Assistant
Ekurhuleni East College
Higher Certificate - HRM
Business Administration
IQ Academy