Thembelihle Mlanduli
Senior Sales Manager
Richards Bay
Summary
Dynamic sales consultant with a proven track record at Coricraft Showroom, excelling in customer liaison and upselling techniques. Adept at building lasting client relationships and enhancing satisfaction levels. Skilled in time management and sales funnel management, consistently exceeding expectations and driving revenue growth.
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals.
Overview
16
16
years of professional experience
2
2
Languages
Work History
Sales Consultant/Key Holder
Coricraft Showroom
07.2023 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
Kitchen Supervisor
Road Island Express
11.2020 - 01.2022
- Monitored food preparation, production, and plating for quality control.
- Controlled food costs and managed inventory.
- Ensured consistent quality of dishes by overseeing recipe execution and conducting regular taste tests.
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Managed staff scheduling, ensuring optimal coverage during peak hours and minimizing labor costs.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Store Manager
PEP Store
03.2015 - 05.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
KwaZulu Natal Tourism Ambassador
Coastlands Hotels and Conference
01.2011 - 01.2012
- To gather as much information possible and experience in all the hotel and conference departments including switchboard operating.
- Three (3) months rotation at different departments, to gain exposure and understand the different hotel operations.
- Focus on standard operating procedures for bed and breakfast. Generating quotes for hotel guests Shadowing colleagues on all aspects of conference logistics and coordination.
- Communicating with chefs, share requests for conferencing, dietary requirements.
- Communicating with floor manager to ensure enough capacity for bookings/ events.
- Served as organization ambassador at various charity events, promoting mission and values.
Suite Bartender/Waitress
FIFA World Cup South Africa (Moses Mabhida)
06.2010 - 07.2010
- Kept bar presentable and well-stocked to meet customer needs.
- Preparing and serving alcoholic and non alcoholic beverages.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
GED -
PC Training And Business College
Durban 04.2001 -
High School Diploma -
Ongoye High School
KwaDlangezwa 04.2001 -
Skills
Time management
Community networking
Customer liaison
Sales funnel management
Upselling and cross selling
Timeline
Sales Consultant/Key Holder
Coricraft Showroom
07.2023 - Current
Kitchen Supervisor
Road Island Express
11.2020 - 01.2022
Store Manager
PEP Store
03.2015 - 05.2018
KwaZulu Natal Tourism Ambassador
Coastlands Hotels and Conference
01.2011 - 01.2012
Suite Bartender/Waitress
FIFA World Cup South Africa (Moses Mabhida)
06.2010 - 07.2010
GED -
PC Training And Business College
04.2001 -
High School Diploma -
Ongoye High School
04.2001 -