Thembelihle Majola

BI Developer - Achievements & Responsibilities:

• Improving Data Accessibility: I aggregate data from multiple sources, streamlining reporting processes and providing the business with easy access to key insights.
• Optimizing Reports: I optimize Power BI reports and dashboards, improving performance and reducing load times, which enhances user experience.
• Enhancing Decision-Making: My reports and dashboards provide actionable insights that directly contribute to more informed and quicker decision-making by senior management.
• Collaborating with Stakeholders: I work closely with business stakeholders to understand their needs, resulting in the creation of tailored reports that address their specific requirements.
• Reducing Reporting Errors: By creating a robust data validation process, I minimize errors in reporting and ensure the accuracy of data presented to decision-makers.
• Training & Knowledge Sharing: I provide training to team members and end-users, enabling them to better understand and utilize the reports I develop.
• Report & Dashboard Development: I design and develop interactive reports and dashboards using Power BI, ensuring they provide actionable insights and meet business needs.
• Data Model Design: I design and build data models to support reporting, ensuring that data is structured in an efficient and easily accessible way.
• Collaboration with Stakeholders: I collaborate with business owners to gather requirements, translating business problems into clear, actionable reports and dashboards.
• Data Analysis: I perform in-depth data analysis to uncover trends and patterns that assist in decision-making and improve business strategies.
• Data Governance: I ensure that all reports and datasets adhere to data governance policies, maintaining the accuracy, integrity, and security of data.
• Report Scheduling & Management: I manage the scheduling and distribution of reports, ensuring that stakeholders receive timely and relevant information.
• System Optimization: I optimize queries and reports for performance, reducing load times and improving the efficiency of report generation.
• Support & Troubleshooting: I provide ongoing support for reports and dashboards, troubleshooting issues and ensuring their continued accuracy and effectiveness.
• Documentation: I document report specifications, data models, and processes, creating clear guidelines for future reference and ensuring knowledge sharing across teams.

IT Technical Support - Achievements & Responsibilities:

• Reduced Downtime: I successfully reduced system downtime by 30% by diagnosing and resolving hardware and software issues quickly, minimizing disruptions to business operations.
• Improved User Satisfaction: I enhanced user satisfaction by resolving technical issues promptly and effectively, as reflected in positive feedback and satisfaction surveys.
• Streamlined Help Desk Operations: I implemented new ticketing procedures that improved the efficiency of the help desk team, reducing the average response time for user issues by 25%.
• Knowledge Base Development: I created and maintained an internal knowledge base, significantly improving issue resolution time and empowering team members to independently handle common technical problems.
• Training & Support: I provided training and support to end-users, helping improve their technical proficiency and reducing the number of recurring support requests.
• System Upgrades: I led successful hardware and software upgrades for the company's network systems, ensuring all systems were up-to-date and secure.
• Troubleshooting & Issue Resolution: I diagnosed and resolved hardware, software, and network issues reported by users, ensuring smooth and efficient system operation.
• User Support: I provided first-line technical support to employees, addressing inquiries and resolving problems related to systems, applications, and IT infrastructure.
• System Maintenance: I monitored and maintained workplace technology, including updating software, performing regular backups, and ensuring network security.
• Help Desk Management: I logged, tracked, and coordinated help desk tickets to ensure that all issues were resolved in a timely and efficient manner.
• Installation & Configuration: I installed, configured, and maintained hardware, operating systems, and applications for end-users, ensuring compatibility with the company's IT infrastructure.
• User Account Management: I assisted with the creation, modification, and deactivation of user accounts, ensuring proper access and permissions were set in accordance with company policies.
• Documentation: I documented technical issues, solutions, and system configurations, keeping accurate records for future reference and analysis.
• Security & Compliance: I ensured that all IT systems and software complied with company security protocols and industry standards, maintaining a secure environment for the organization.
• Training & Guidance: I provided training to employees on how to effectively use IT systems, troubleshoot minor issues, and adhere to best practices for security and efficiency.

IT Intern - Achievements & Responsibilities:

• Infrastructure Support: I provided key support for the setup and maintenance of IT infrastructure, ensuring smooth daily operations and reducing system downtime by 20%.
• Development Contribution: I contributed to development tasks, including writing and testing code for internal applications, helping to improve efficiency and reduce manual processes.
• Automation Implementation: I assisted in automating routine tasks, saving the team significant time and reducing the risk of human error.
• System Upgrades: I supported system upgrades, ensuring that all software and hardware were up to date and aligned with company standards.
• Process Improvement: I identified and implemented process improvements that enhanced the efficiency of IT operations, including streamlining the ticketing process for support requests.
• Technical Training: I provided basic technical training to team members and end-users, improving their ability to navigate internal systems and troubleshoot minor issues.
• Infrastructure Setup & Maintenance: I assisted in the setup and maintenance of IT infrastructure, including network devices, servers, and workstations, ensuring all systems functioned efficiently.
• Software Installation & Configuration: I was responsible for installing and configuring software and hardware for the IT team and internal users.
• System Troubleshooting: I diagnosed and resolved hardware and software issues, offering first-line support to end-users and ensuring minimal downtime.
• Development Tasks: I supported development teams by writing and testing code, debugging applications, and assisting in the deployment of internal systems.
• Support Ticket Management: I logged, tracked, and resolved support tickets, ensuring quick resolution of technical issues for the organization.
• User Account Management: I assisted with the creation, modification, and deactivation of user accounts, ensuring proper access to company resources.
• Documentation: I maintained detailed records of system configurations, troubleshooting steps, and solutions for future reference.
• Collaboration with Teams: I collaborated with both infrastructure and development teams, gaining experience in both areas and supporting various IT functions as needed.

Software Development

Programming

Database

Systems analysis and Design

Programming Logic and Design

Business Communication

IT Project Management