Thembelihle Hlongwa

I am a results-driven professional with a proven track record of leveraging my exceptional communication and problem-solving abilities to boost customer satisfaction and retention rates. At both iKhokha and Outworx Contact Centre, I specialized in onboarding and customer service, consistently achieving key performance indicators that underscored my ability to enhance product knowledge and enrich customer experiences. My proficiency in CRM software has been instrumental in my success, enabling me to deliver outstanding service and support.