Thembelihle Amanda Mtshali

KEY RESPONSIBILITIES

Assisting clients with their travel insurance claims while they are traveling abroad.

Answer inbound calls, emails, and WhatsApp messages. Take calls from clients, and accept and review new claims submissions.

Take calls from clients, and accept and review new claims submissions.

Clients gather relevant information from callers, including location, nature of the incident, and details.

Analyze claims to determine validity, and apply policy coverage limits.
Listen to the caller and determine what type of medical assistance or technical support they require. Negotiate settlements and resolve payment issues with hospitals or medical facilities.
Receive calls from hospitals requesting to transfer patients from one country to another, and review claims, gathering necessary documentation.
Conducted ongoing evaluations of case management effectiveness.
Ensured confidentiality and privacy compliance for all case management activities.

KEY RESPONSIBILITIES:

Selling financial products.

Managed time effectively by prioritizing tasks and adhering to set schedules for breaks or meetings.
Meeting and exceeding daily and monthly sales targets, managing customer relationships with existing clients, and maintaining product knowledge of the company's products, negotiating deals.
Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services, negotiating, and closing deals.
Handling customer inquiries, addressing any questions or concerns the customers might have promptly.
Effectively resolving customer complaints by providing quick, satisfactory solutions.
Identifying opportunities to recommend additional products or services that meet customer needs.
Assisting clients through policy renewal processes and financial advice.
Ensured compliance with all regulatory guidelines when discussing sensitive topics, such as pricing and contracts.
Collaborated with team members to improve overall call center performance.
Delivered exceptional customer service by addressing concerns promptly and effectively.
Answered inbound calls from potential customers and provided information on products and services.
Opened and updated customer accounts with personal information, payment methods, and order details.

• April 2022 – August 2024

KEY RESPONSIBILITIES
Selling financial products, investment, funeral, and life cover. Managed productive calls by maintaining control and using scripts to overcome objections.
Followed up with leads generated by marketing campaigns, or referrals.
Utilized persuasive communication skills to close deals more efficiently.
Conducted outbound calls to existing clients to promote new products, or special offers.
Answered inbound calls from potential customers and provided information on products and services.
Managed time effectively by prioritizing tasks and adhering to set schedules for breaks or meetings.
Collaborated with team members to improve overall call center performance.
Identified customer needs, and recommended appropriate solutions to meet their requirements.
Maintained accurate records of customer interactions in the company database.
Met or exceeded established sales targets on a consistent basis.
Handled objections professionally, and negotiated favorable terms for both parties.

April 2021 - August 2022

KEY RESPONSIBILITIES

Performed research on potential clients prior to making outbound calls.
Contact potential or existing customers to inform them about a product or service using scripts. Answer questions about products or the company. Ask questions to understand customer requirements and close sales. Direct prospects to the field sales team when needed. Enter and update customer information in the database. Take and process orders in an accurate manner. Handle grievances to preserve the company's reputation. Keep records of calls and sales, and note useful information. Achieved monthly and quarterly sales targets through effective lead generation.
Answered phone calls quickly and efficiently to exceed target goals for customer phone contacts.
Maintained a positive attitude while overcoming objections from prospects.
September 2020 - April 2021

KEY RESPONSIBILITIES

Providing medical attention to ill or injured individuals.

Emergency scene: examining the condition of patients while on the scene.

Administering intravenous medications if necessary.

Transporting patients to medical facilities.

Responding to emergency calls.

Use tech equipment and tools to stabilize patients, or provide immediate treatment.

Monitor the patient's condition en route to the hospital.

Collaborate with interested parties (police, firefighting unit, doctors, etc.).