Thembela Theo Jacobs
Khayelitsha
Summary
Qualified Social Media Community Manager. Developed and implemented engaging content strategies for diverse audiences, fostering increased user engagement and brand loyalty. Demonstrated expertise in community moderation and analytics to drive meaningful interactions.
Overview
6
6
years of professional experience
Work History
Social Media Community Manager
Lewis Group Ltd
01.2023 - Current
- Understanding branded content to support marketing and customer service needs
- Researching to keep an up to date knowledge of the industry and competitors
- Monitoring social media accounts and responding to questions and concerns
- Providing Community feedback to management and stakeholders
- Engaging in Online Conversations with prospective and existing clients about brands, products, competitions.
- Enhanced online community growth through consistent moderation and prompt response to user feedback.
- Improved customer satisfaction by addressing concerns and answering questions in a timely manner on social media platforms.
- Increased brand engagement by developing and implementing strategic social media content plans.
Marketing Intern
Lewis Group
08.2022 - 12.2022
- Focusing on Social media competitions and liaising with agencies
- Process social media competition winners
- Contacting winners to verify and compile information to distribute their prizes
- Administrating pensioner vouchers
- Handling pensioner's queries and resolving the issues concerned
- Copying and editing price checks
- Writing and setting up weekly meetings with the department
- Event coordinations
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Monitored social media channels for customer queries and feedback, improving response times and customer satisfaction.
- Conducted market research to identify trends, enabling team to adjust marketing strategies effectively.
- Enhanced social media engagement through regular posting and audience interaction.
Post school youth member and representative (National Council Member)
Equal Education
01.2019 - Current
- Facilitation of groups, lead discussions and debate both with respect to education rights and politics
- Organizing and logistics
- Public speaking
- Informal education practice
- Representing the Post school youth Nationally
- Reporting to the Deputy chair regarding campaign work and other tasks
- Finalizing and editing Post school youth reporting and submitting the report to the National Council board
- Establishing and mandating the Post School youth Executive Committee (PEC) and Tertiary society Constitution
Education
Bachelor in Business Administration -
TSIBA Business School
04-2023
Higher certificate in Business Administration -
TSIBA Business School
01.2020
Skills
- Website Auditing
- Public Speaking
- Team work
- Communication
- Creativity
- Data Analysis
- Computer literacy
- Digital Marketing
Languages
English
Isixhosa
Awards
- Deans Merit list, 2021 to 2022
- Academic merit, Average 70%
- Young Advisory Board Member, Bryant Education Leadership Group, 2021
- Student Representative Council(SRC), TSIBA EDUCATION, Secretarial General 2023
- TSIBA & Rosenheim Student Summer Exchange program, 2020
- Equal Education Post school Youth Representative, National Council Member Present
Poetry
Poetry
Creative Writing
Timeline
Social Media Community Manager
Lewis Group Ltd
01.2023 - Current
Marketing Intern
Lewis Group
08.2022 - 12.2022
Post school youth member and representative (National Council Member)
Equal Education
01.2019 - Current
Higher certificate in Business Administration -
TSIBA Business School
Bachelor in Business Administration -
TSIBA Business School
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