Thembekile Welile
Senior Call Agent
Meadowlands
Summary
Professional consultant with track record of providing valuable insights and strategic solutions to diverse clients. Adept at leveraging analytical skills and industry knowledge to drive impactful outcomes. Known for fostering team collaboration and adapting to dynamic environments, ensuring project success and client satisfaction.
Experienced with delivering strategic consulting services to enhance client business operations. Utilizes in-depth industry knowledge and analytical skills to identify and implement effective solutions. Track record of building strong client relationships and driving measurable results.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Consultant
Nedbank
02.2023 - Current
- Assisting over 100 clients a day with different account queries.
- Ensuring correct data is captured on clients' accounts.
- Providing clear customer service.
- Tracking transactions.
- Escalating queries, if required.
- Resolving cases and providing financial support.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Conducted thorough market research and analysis, providing valuable insights for client decisionmaking.
Administrator
Alteram Solution
04.2021 - 01.2023
- Assisting over 100 claimants a day with RAF claims.
- Capturing New RAF Claims.
- Following up on payment confirmations.
- Claims assessments.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
Debt collection
VVM attorneys
06.2016 - 01.2021
- Telephonic ally collecting consumer debtors accounts arrears.
- Negotiating on, capturing and following up on payments arrangements.
- Escalating queries to other areas when required.
- Performing related administrative tasks.
- Educating debtors about the benefits of paying their accounts on time and disadvantages of none payments.
Education
Certificate in Data Analysis - Data Analysis
University of Cape Town
Online 04.2001 -
BA - Communication science
Unisa
06.2016 - 01.2021
Certificate - Information Technology
Cyberfox
Certificate - Computer literacy
Hyhorne
Certificate - Early childhood development
Hythorne
Certificate - HIV&AIDS Counceling
Life Line
Skills
Creative problem resolution
Effective sales strategies
Customer engagement
Client interaction proficiency
Interpersonal skills
Gathering information
Answering questions
Quality assurance
Quality control
Fluency in multiple languages
Analytical
Problem-solving
Time management
Excellent communication
Self motivation
Timeline
Consultant
Nedbank
02.2023 - Current
Administrator
Alteram Solution
04.2021 - 01.2023
Debt collection
VVM attorneys
06.2016 - 01.2021
BA - Communication science
Unisa
06.2016 - 01.2021
Certificate in Data Analysis - Data Analysis
University of Cape Town
04.2001 -
Certificate - Information Technology
Cyberfox
Certificate - Early childhood development
Hythorne
Certificate - HIV&AIDS Counceling
Life Line
Certificate - Computer literacy
Hyhorne
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