Thembeka Tlangelani Ceko
Learning Support Officer
Vorna Valley, Midrand
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Learning Support Officer
Engineering Institute of Technology
05.2020 - Current
- Answering prospective and current student queries;
- Registering students them on the courses I am responsible for;
- Coordinating courses (scheduling of webinars, liaising with lecturers, compiling course materials, creating and sending certificates, maintaining accurate records for all of my courses and adhering to all compliance requirements);
- Liaising with overseas officers regarding courses;
- Training of new staff members;
- Developing training schedule for new staff members;
- Monitoring the quality and accuracy of data;
- Ensuring that the courses I coordinate fully comply with all the standards for registered training organisations;
- Implementing company policies and procedures;
- Training lecturers and students on the use of blackboard collaborate;
- Scheduling of courses and webinar sessions;
- Maintaining the Moodle site and TrussRTO software
- Assistanting the college manager and colleagues;
- Assisting the accounts department with invoices.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
Training Coordinator
Tubatse Crossing Learning Lab
09.2018 - 01.2019
- Liaising with front desk, trainers and training assistants to ensure all record keeping of course material and results is captured and accurate
- Maintaining confidentiality of students and records
- Providing student support with regard to language ability, disabilities etc
- Prioritize requests, organize, schedule, and coordinate a variety of activities and projects
- Work independently and as a team member; establish and maintain cooperative working relationships with those contacted during the course of work
- Coordinate the day-to-day administration and logistics of the face-to-face training courses
- Coordinate the day-to-day set up and delivery, including providing support, of the online learning programs at the learning labs
- Filing, organising and archiving training materials
- Support the development of needs assessment surveys, feedback and monitoring systems
- Have attentiveness to detail when supporting the trainer and training assistants during group activities or presentations
- When required, must have th
- Obtained an advanced computer skills
- Understanding of all aspects of the courses presented at the learning labs
- Processesing of enrolments and answer routine inquiries regarding courses and schedules
- Use an information system or database to enter data and produce reports on training statistics, inventory levels or assessments of the training courses
- Assisting the learning lab manager with all administrative related duties.
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
- Compiled training handbook and related course materials.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Worked with central management to identify, plan, align, and address training needs.
- Built constructive trainer and vendor relationships for successful program delivery.
- Created and maintained detailed training records and reports for management review.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Produced training manuals, presentations and resources for enhanced learning.
- Provided coaching and mentoring to employees.
- Facilitated virtual, in-person and blended learning sessions.
Bursary Student Assistant
Tubatse Crossing Learning Lab
11.2017 - 01.2019
- Capturing of bursary applications on the relevant spreadsheets
- Drafting of bursary allocation letters for new intakes
- Provide relevant documentation to successful candidates for completion
- Respond to bursary related enquiries from external and internal stakeholders and do follow- ups
- Prepare submissions for the suspension and withdrawals of bursaries
- Provide detailed information regarding unresolved debt accounts
- Request test and exam dates from the students, as well as the results thereof
- Keep record of students’ progress
- Book and manage all external tutoring classes for the students
- Conduct follow-ups with the student and the tutoring company
- Administer student budgets and reconcile reimbursements
- Daily reporting and feedback to the coo regarding the status of students, their progress and or problems
- Maintenance of student files and database, ensuring data integrity
- Management of student payments and debtors
- Management of student contracts
- Verification of student documentation (id, university correspondence, etc) liaison with study institutions regarding student accounts and results
- Handle student queries (administrative and financial) and conduct followups
- Follow up on and administer academic progress of students
- Co-ordinating and compiling of all weekly/monthly reports for the coo
- Implementation of standardised policies and procedures as per the directive from the coo (and the existing procedures.)
- To ensure that all written reports and communication is done as per the procedure
- Compiling and submitting invoices to the COO for the following: o University fees statements
- Tutoring lessons
- Organizing sttudent accommodation
- Supplying of stationery, textbooks and academic equipment equivalent to the student’s field of study
- Compiling and submitting all relevant invoices to the COO for payments
- Maintaining database of all private student residence and shuttles contact details
- Requesting, compiling and maintaining personal banking details of all the students for monthly allowances issued by the Siyakha 1 education trust and the University Scholarship Trust
- Implementation and quality control of all standards, policies, procedures and performance of students throughout the academic year
- Assist with the compilation, reconciliation, research and presentation of status/annual reports for the COO.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Assisted with research projects to provide accurate and relevant information to support decision-making.
- Performed data entry and database management to accurately record information and protect data from unauthorized access.
Trainer
Tubatse Crossing Learning Lab
06.2017 - 11.2017
- Plan, deliver and review training and assessment to meet the identified competency requirements of the target group
- Provide flexible learning and assessment strategies which will meet the learning needs of all students
- Provide current course information to students and ensure core studies need are identified
- Liaising with front desk to ensure all record keeping of course material and results is captured and accurate
- Maintaining confidentiality of students and records
- Plan and prepare courses and sessions according to documents, using education principles
- Using appropriate teaching strategies
- Review planning and delivery of programs
- Conducting internal reviews and audits
- Plan, conduct and review assessment of student’s competence
- Providing students support with regard to language ability, disability etc
- Demonstrating experience with working with all levels of the community
- Prioritize requests, organize, schedule and coordinate a variety of activities and projects
- Work independently and as a team member, establish and maintain cooperative working relationships with those conducted during the course of work.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Tracked attendance and evaluated progress for assigned trainees.
- Prepared and presented supplementary learning material to support structured lessons.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
Front Office Administrator
Tubatse Crossing Learning Lab
12.2015 - 05.2017
- Compiling and sending of daily, weekly and monthly reports activities to Lab Manager and
- COO
- Registering new lab users
- Handling petty cash
- Handling housekeeping of the lab
- Capturing and calculating daily demographics of users in the lab and sending to the Lab
- Manager and the COO
- Receiving of calls and directing them to the correct personnel
- Receiving and sending of emails to staff and COO
- Signing in and off of cleaning staff
- Recording every delivery received in the lab.
Education
Accident/Incident Investigation L2 - undefined
Fire Fighting L2 -
Total Risk
01.2021 - 04.2021
Certificate - Facilitator
Ndzalama Training
10.2018 - 05.2019
Grade 12 -
Frans Du Toit
01.2004 - 12.2008
Skills
Writing
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Fall seven times; stand up eight.
Japanese proverb
Timeline
Fire Fighting L2 -
Total Risk
01.2021 - 04.2021
Learning Support Officer
Engineering Institute of Technology
05.2020 - Current
Certificate - Facilitator
Ndzalama Training
10.2018 - 05.2019
Training Coordinator
Tubatse Crossing Learning Lab
09.2018 - 01.2019
Bursary Student Assistant
Tubatse Crossing Learning Lab
11.2017 - 01.2019
Trainer
Tubatse Crossing Learning Lab
06.2017 - 11.2017
Front Office Administrator
Tubatse Crossing Learning Lab
12.2015 - 05.2017
Grade 12 -
Frans Du Toit
01.2004 - 12.2008
Accident/Incident Investigation L2 - undefined
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