Communication
Thembeka Ntombikayise Luthuli
Administrator
Umlazi
Summary
Organized Administrator with three year of experience facilitating operational workflows. Promotes interdepartmental collaboration through solid teamwork. Demonstrated expertise in project and document management. Self-motivated administrator brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
2025
2025
years of professional experience
12
12
years of post-secondary education
3
3
Certificates
Work History
Administrator
WELLNESS HEALTH OUTCOME
Durban
8 2021 - Current
- Performance improvement Project Management Sorting and labeling Strategic planning Multitasking Abilities
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Receptionist Administrator
METRO LODGE XPRESS
Durban
02.2020 - 03.2020
- Analyzed company data entry systems, resulting in 100% increase in system-wide efficiency
- Answered incoming calls, directing clients to individuals addressing specific needs
- Promoted maintenance of professional and courteous customer interactions across reception personnel
- Oversaw office equipment maintenance to support continuous and uninterrupted operations
- Kept reception area clean and neat to give visitors positive first impression
- Restocked supplies and submitted purchase orders to maintain stock levels
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel
- Greeted customers and visitors in-person and via telephone calls
- Handled complaints and questions, and re-directed calls to other team members
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Acted as first point of contact and set appointments for prospective clients
Education
HIGHER CERTIFICATE Health Care Assistance - Health Communication
South African Academy Of Health
Durban, South Africa 02.2020 - 06.2020
Matriculation - General Studies
High School Matric
Durban, South Africa 01.2010 - 12.2016
Post Graduate Diploma in Supply Chain Management - Supply Chain Management
Regent Business School
Durban, South Africa 06.2022 - Current
Bachelor of Public Administration - Public Administration
Rosebank College
Durban, South Africa 02.2017 - 11.2019
Skills
Project Management
Nextjob
Yes, Unknown
Alternativecontactnumber
0814041897
Highesteducation
Bachelors degree in public administration
Post graduate diploma in supply chain management
Higher certificate in health care
Personal Information
- ID Number: 9705131414083
- Disability: No
- Ethnicity: African
- Date of Birth: 05/13/97
- Gender: Female
- Nationality: South African
Additional Information
Thanda Zama
reporting manager
0719275048
Delani Mfeka
Supervisor
0764521615
Affiliations
- Corporation
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Work-life balanceCompany CulturePaid sick leaveTeam Building / Company RetreatsCareer advancementPersonal development programsHealthcare benefitsQuote
Reality is nothing but a collective hunch.
Lily Tomlin and Jane Wagner
Software
Teamwork
Problem-solving
Critical thinking
Time management
Languages
English
Upper intermediate (B2)
Isizulu
Advanced (C1)
Interests
Travel
Music
Reading
Certification
Matric Certificate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Post Graduate Diploma in Supply Chain Management - Supply Chain Management
Regent Business School
06.2022 - Current
Higher Certificate of health care services
06-2020
HIGHER CERTIFICATE Health Care Assistance - Health Communication
South African Academy Of Health
02.2020 - 06.2020
Receptionist Administrator
METRO LODGE XPRESS
02.2020 - 03.2020
Bachelors Degree of public administration
11-2019
Bachelor of Public Administration - Public Administration
Rosebank College
02.2017 - 11.2019
Matric Certificate
12-2016
Matriculation - General Studies
High School Matric
01.2010 - 12.2016
Administrator
WELLNESS HEALTH OUTCOME
8 2021 - Current
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