THEMBEKA SOMTSEU

Organization and Planning:

• Developing and implementing organizational policies and procedures.
• Planning and coordinating administrative processes and workflows.
• Scheduling and organizing meetings, events, and appointments.

Communication:

• Managing and facilitating communication within the organization.
• Handling correspondence, emails, and phone calls.
• Serving as a liaison between different departments and teams.

Record Keeping:

• Maintaining accurate and up-to-date records and databases.
  Managing filing systems and document storage.
  Ensuring compliance with record-keeping regulations.
  

Human Resources Support:

• Assisting in the recruitment and onboarding of new employees.
  Managing employee records and assisting with HR processes.
  Administering benefits and payroll tasks.
  

Financial Administration:

• Assisting with budget preparation and expense tracking.
  Processing invoices, payments, and financial transactions.
  Coordinating with the finance department for financial reporting.

Facilities Management:

• Coordinating offiice maintenance and repairs.
  Managing office supplies and equipment.
  Overseeing the use of office space and facilities.
  

Problem Solving:

• Resolving administrative issues and challenges.
  Addressing concerns from employees and stakeholders.
  Implementing solutions to improve efficiency and effectiveness.

Policy Compliance:

• Ensuring that the organization complies with relevant laws and regulations.
  Implementing and enforcing company policies.
  Keeping abreast of changes in regulations that may affect the organization.
  

Team Support:

• Providing support to various teams and departments.
  Collaborating with different stakeholders to achieve common goals.
  Assisting in the coordination of projects and initiatives.
  

Training and Development:

• Providing training on administrative processes and systems.
  Supporting the professional development of team members.
  
• Collected, validated, and distributed information to employees

Calendar Management:

Scheduling appointments, meetings, and conferences.
Coordinating travel arrangements, including flights, hotels, and transportation.

Communication Management:

Managing and screening phone calls, emails, and other communications.
Drafting and preparing correspondence, reports, and presentations.

Information Management:

Researching and gathering information for reports or presentations.
Organizing and maintaining files, records, and databases.

Task Delegation and Follow-Up:

Acting as a gatekeeper and managing the executive's time effectively.
Following up on action items and tasks to ensure completion.

Travel Arrangements:

Arranging domestic and international travel, including visas and travel itineraries.
Handling travel-related logistics and troubleshooting issues as they arise.

Problem Solving:Anticipating and resolving administrative challenges.
Providing solutions to issues that may arise in the executive's work.

Tech Savvy:Proficiency in using office software and technology.
Assisting with IT-related issues or coordinating support when necessary.

Adaptability:Being flexible and adaptable to handle changing priorities and tasks.
Taking on new responsibilities as needed

Administrative Oversight:

• Supervising and coordinating the activities of administrative staff.
  Overseeing the daily operations of the office.
  

Office Organization:

• Developing and implementing office policies and procedures.
  Maintaining an organized and efficient work environment.
  

Communication Management:

Serving as a point of contact between management and employees.
Facilitating communication within the office and with external contacts.

Budget Management:

• Assisting in the development and management of the office budget.
  Tracking and managing office expenses.
  

Facilities Management:

• Coordinating office maintenance, repairs, and renovations.
  Managing office supplies, equipment, and inventory.
  

Technology Management:

• Overseeing the use of technology and office equipment.
  Coordinating IT support and troubleshooting technical issues.
  

Human Resources Support:

• Assisting with the recruitment and onboarding of new employees.
  Managing employee records and coordinating HR-related activities.
  

Meeting Coordination:

• Planning and coordinating meetings, conferences, and events.
  Arranging meeting spaces, catering, and necessary materials.
  

Record Keeping:

• Maintaining accurate and up-to-date records and documentation.
  Ensuring compliance with record-keeping regulations.
  

Problem Solving:

• Addressing and resolving issues related to office operations.
  Implementing solutions to improve efficiency and productivity.
  

Safety and Security:

• Implementing and overseeing safety and security measures.
  Coordinating emergency preparedness plans.
  

Policy Compliance:

• Ensuring that the office complies with relevant laws and regulations.
  Implementing and enforcing company policies.
  

Employee Relations:

Handling employee concerns and conflicts.
Fostering a positive and inclusive office culture.

Training and Development:

• Providing training on office procedures and policies.
  Supporting the professional development of office staff.
  

Project Management:

• Coordinating special projects as assigned by management.
  Tracking project timelines and milestones.
  

Customer Service:

• Addressing inquiries and concerns from clients, customers, or visitors.
  Ensuring a positive and welcoming experience for office visitors.
  

Strategic Planning:

• Participating in the development of business strategies and objectives.
  Working with senior management to align operational activities with overall business goals.
  

Financial Management:

• Developing and managing budgets.
  Monitoring financial performance and making recommendations for improvement.
  Analyzing financial reports and making strategic financial decisions.
  

Team Leadership:

• Managing and leading a team of employees.
  Setting performance expectations and goals for team members.
  Providing guidance, support, and feedback to team members.
  

Operational Oversight:

• Overseeing day-to-day business operations.
  Implementing and improving operational processes for efficiency.
  Ensuring compliance with industry regulations and company policies.
  

Sales and Marketing Support:

• Collaborating with the sales and marketing teams to develop strategies.
  Monitoring sales performance and identifying areas for improvement.
  Supporting marketing initiatives and campaigns.
  

Customer Relations:

• Managing relationships with key clients and customers.
  Addressing customer inquiries and concerns.
  Ensuring a high level of customer satisfaction.
  

Project Management:

• Coordinating and overseeing special projects.
  Monitoring project timelines and budgets.
  Collaborating with cross-functional teams to achieve project goals.
  

Risk Management:

• Identifying and assessing business risks.
  Developing and implementing risk mitigation strategies.
  

Vendor and Supplier Management:

• Negotiating contracts with vendors and suppliers.
  Ensuring timely and cost-effective procurement of goods and services.
  

Data Analysis:

• Analyzing business data to identify trends and opportunities.
  Using data to make informed business decisions.
  
• Facilitating communication between different departments and teams.
  Representing the business in meetings with external stakeholders.
  

Compliance and Legal:

• Ensuring compliance with relevant laws and regulations.
  Working with legal counsel to address legal issues and contracts.
  

Training and Development:

• Identifying training needs within the organization.
  Supporting the professional development of employees.
  

Quality Assurance:

• Implementing and maintaining quality standards.
  Monitoring and improving processes to ensure product or service quality.
  

Innovation and Improvement:

• Identifying opportunities for business growth and improvement.
  Implementing initiatives to enhance efficiency and effectiveness.
  

Strategy Development:

• Collaborating with senior management to develop and refine the company's CSR strategy.
  Aligning CSR initiatives with the company's business goals and values.
  

Program Development:

• Identifying and researching potential social investment programs and initiatives.
  Developing new programs or partnerships that align with the company's CSR objectives.
  

Community Engagement:

• Building relationships with local communities, NGOs, and other stakeholders.
  Understanding community needs and concerns to inform CSR initiatives.
  

Stakeholder Communication:

• Communicating the company's CSR initiatives internally and externally.
  Engaging with employees, customers, and other stakeholders to promote awareness and participation.
  

Grant and Fund Management:

• Managing funds allocated for CSR activities.
  Overseeing the grant application and allocation process.
  

Partnership Management:

• Identifying and collaborating with external partners, nonprofits, and NGOs.
  Managing relationships with existing partners to ensure effective collaboration.
  

Employee Engagement:

• Developing and promoting employee volunteer programs.
  Encouraging employee participation in CSR activities.
  

Reporting and Documentation:

• Collecting data and documenting the impact of CSR initiatives.
  Preparing regular reports for internal and external stakeholders.
  

Event Planning:

• Organizing and coordinating CSR events, campaigns, and outreach activities.
  Ensuring that events align with the company's CSR goals and values.
  

Policy Compliance:

• Ensuring that CSR initiatives comply with relevant laws and regulations.
  Staying informed about changes in CSR-related regulations.
  

Environmental Sustainability:

• Integrating environmental sustainability initiatives into the CSR strategy.
  Implementing programs to reduce the company's environmental impact.
  

Monitoring and Evaluation:

• Establishing key performance indicators (KPIs) to measure the success of CSR programs.
  Conducting regular evaluations to assess the impact and effectiveness of initiatives.
  

Budget Management:

• Developing and managing the budget for CSR activities.
  Ensuring that funds are allocated appropriately and efficiently.
  

Networking:

• Representing the company at industry conferences, CSR forums, and networking events.
  Building relationships with other companies engaged in CSR activities.
  

Crisis Management:

• Addressing and mitigating any negative impacts or controversies related to CSR activities.
  Developing strategies to handle potential challenges or crises.
  

Administrative Support:

• Providing administrative support to executives or managers, including scheduling meetings, managing calendars, and handling correspondence.
  

Communication Management:

• Answering phone calls, emails, and inquiries on behalf of executives.
  Drafting, editing, and proofreading documents, reports, and presentations.
  

Calendar Management:

• Managing and organizing appointments, meetings, and travel arrangements.
  Coordinating schedules and ensuring that executives are well-prepared for their obligations.
  

Record Keeping:

• Maintaining and organizing files, records, and documents.
  Managing electronic and physical filing systems for easy retrieval.
  

Meeting Coordination:

• Coordinating and scheduling meetings, conferences, and appointments.
  Preparing meeting agendas, materials, and taking minutes when necessary.
  

Office Organization:

• Managing the general organization and tidiness of the office space.
  Ordering and maintaining office supplies.
  

Travel Arrangements:

• Coordinating travel arrangements, including booking flights, hotels, and transportation.
  Ensuring that travel itineraries are well-planned and communicated.
  

Gatekeeping:

• Acting as a gatekeeper for executives, managing access and prioritizing communication.
  Screening and directing phone calls and visitors.
  

Task Follow-Up:

• Following up on action items and tasks to ensure completion.
  Tracking deadlines and reminding executives of upcoming responsibilities.
  

Confidentiality:

• Handling sensitive information with discretion and maintaining confidentiality.
  Ensuring that confidential documents and communication are secure.
  

Technology Management:

• Proficiency in office software and communication tools.
  Assisting with technical issues or coordinating IT support when necessary.
  

Customer Service:

• Providing a positive and professional experience for clients, customers, and visitors.
  Addressing inquiries and concerns in a timely manner.
  

Event Planning:

• Assisting in the planning and coordination of office events or functions.
  Coordinating logistics, catering, and other event-related details.
  

Multitasking:

• Managing multiple tasks and priorities efficiently.
  Adapting to changing priorities and handling unexpected situations.
  

Team Collaboration:

• Collaborating with other administrative staff and team members.
  Supporting colleagues and executives as needed
  

Market Research:

• Conducting market research to identify potential suppliers and products.
  Staying informed about industry trends, pricing, and market conditions.
  

Supplier Identification and Evaluation:

• Identifying and evaluating potential suppliers based on factors such as quality, cost, reliability, and ethical considerations.
  Maintaining a database of approved suppliers.
  

Negotiation:

• Negotiating terms and conditions with suppliers to secure favorable agreements.
  Discussing pricing, delivery schedules, and payment terms.
  

Purchase Order Management:

• Creating and issuing purchase orders to approved suppliers.
  Ensuring accuracy and completeness of purchase orders.
  

Cost Management:

• Analyzing costs and seeking opportunities for cost reduction.
  Developing and implementing cost-effective purchasing strategies.
  

Contract Management:

• Managing contracts and agreements with suppliers.
  Ensuring compliance with contractual terms and conditions.
  

Quality Assurance:

• Collaborating with quality control teams to ensure purchased goods meet specified standards.
  Addressing and resolving quality issues with suppliers.
  

Inventory Management:

• Monitoring inventory levels to avoid overstock or stockouts.
  Collaborating with other departments to forecast demand and adjust orders accordingly.
  

Relationship Management:

• Building and maintaining strong relationships with suppliers.
  Addressing and resolving issues with suppliers in a timely manner.
  

Risk Management:

• Identifying and mitigating potential risks in the supply chain.
  Developing contingency plans for supply disruptions.
  

Sustainability and Ethics:

• Considering sustainability and ethical practices when selecting suppliers.
  Ensuring that suppliers adhere to the company's ethical standards.
  

Documentation and Record Keeping:

• Maintaining accurate records of purchases, contracts, and supplier communications.
  Providing documentation for auditing and reporting purposes.
  

Market Trends and Innovations:

• Staying informed about industry trends and innovations.
  Identifying opportunities to introduce new products or technologies.
  

Collaboration with Cross-Functional Teams:

• Collaborating with other departments, such as production, logistics, and finance, to ensure seamless operations.
  Communicating and coordinating with internal stakeholders to meet organizational needs.
  

Compliance:

• Ensuring compliance with relevant laws, regulations, and industry standards.
  Staying updated on changes in regulations that may impact procurement practices.
  

• Fielded customer questions to share information about products, availability, and pricing.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers with prompt and polite support in-person and via telephone.