Amadeus
Thembeka Tshepiso Moreki
Sales consultant
Randfontein
Summary
Knowledgeable Ticketing Agent adept at making reservations, solving booking issues and providing exceptional support to customers. Well-organized with excellent multitasking, time management and communication skills. Efficient Ticket Agent with 10 years of experience in fast-paced environments. Reliable team member with adaptability and situational awareness- supporting team members after identifying deficiencies. Established methods for streamlining ticket sales and cashier operations.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Reservations and Ticketing Agent
Holiday Aviation (RwandAir) (AirPeace)(AirBelgium)
11.2018 - 12.2022
- Resolved customer complaints by offering solutions and escalating issues when necessary.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares, and clarify rules.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Ensured timely resolution of any discrepancies found within booking systems, maintaining accurate records for future reference and analysis.
- Kept current on airline policies and procedures to provide accurate information to passengers at all times.
- Maintained accurate records of transactions, ensuring accountability in all financial exchanges.
- Amadeus
Sales and Marketing agent
Burial Solutions (Insurance Broker)
06.2015 - 10.2018
- Enhanced brand visibility through effective social media campaigns, content creation, and online advertising.
- Developed comprehensive sales plans for optimal market penetration and increased customer base.
- Mentored junior sales staff members, sharing best practices and facilitating their professional growth within the company.
- Organized successful trade shows and promotional events, increasing brand exposure and generating valuable leads.
- Delivered persuasive sales presentations tailored to individual client needs, resulting in closed deals and satisfied customers.
Senior Sales Agent
Air – Botswana
1 2008 - 6 2015
- Making reservations for travel agents, tour operators, walk-in customers and customers phoning in timely
- Issuing E-tickets, re-issuing and upgrading tickets, group bookings and rebates.
Processor
Rennies Travel Sandton
3 2006 - 12.2007
- Domestic bookings (car hire, flights and hotel bookings issuing tickets)
Education
Randfontein High School
Diploma - Travel And Tourism
Boston Business College
04.2001 -
Skills
Basic computer skills
Empathy and patience
Travel industry knowledge
Airline Reservation Systems
Complaint Handling
Booking issues
Reservation Management
Information assistance
Team Leadership
Problem-solving abilities
Telephone reception
Time Management
Multitasking
Data Entry
Itinerary Planning
Effective Communication
Otherachievements
Best Hospitality and leisure student, Boston Business College, 2006
Employmentprofile
- Rennies Travel Sandton, Processor, Domestic bookings (car hire, flights and hotel bookings issuing tickets), March 2006– December 2007, Galileo, Amadeus
- Air – Botswana, Senior Sales Agent, 02 Jan 2008 to 10 June 2015, Gabriel, Making reservations for travel agents, tour operators, walk in customers and customers phoning in timely. Issuing E – tickets, re-issuing and upgrading tickets, group bookings and rebates.
- Burial Solutions (Insurance Broker), Sales and Marketing agent, 11 June 2015 to 29 October 2018
- Holiday Aviation GSA (RwandAir), (Air Peace and Air Belgium) Reservations and Ticketing Agent, 05 November 2018 to 23 December 2022.
Names
Thembeka Tshepiso Precious
Maidenname
Sititi
Residentialaddress
38 Woltemade street Culemborg Park Randfontein 1759
Languageswellspoken
- English
- Xhosa
- Zulu
- Tswana
Fairlyspoken
Afrikaans
Contactnumber
Cell: 083 728 2780
Driverslicence
Code 10
Personal Information
ID Number: 8412300276085
References
Air Botswana, Charmain Lemkus, 083 395 0314
Software
Galileo
Certification
Aviation commercial management
Timeline
Reservations and Ticketing Agent
Holiday Aviation (RwandAir) (AirPeace)(AirBelgium)
11.2018 - 12.2022
Aviation commercial management
07-2015
Sales and Marketing agent
Burial Solutions (Insurance Broker)
06.2015 - 10.2018
Customer service training
03-2014
Diploma - Travel And Tourism
Boston Business College
04.2001 -
Senior Sales Agent
Air – Botswana
1 2008 - 6 2015
Processor
Rennies Travel Sandton
3 2006 - 12.2007
Randfontein High School