Summary
Overview
Work History
Education
Skills
Timeline
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Thembeka Nkomo

Sales Consultant
Gardens

Summary

Proven in enhancing customer satisfaction and team performance at Wumdrop Delivery Service, I excel in CRM software and teamwork. Leveraged product insights to boost service quality, achieving significant sales targets at Verimark through persuasive selling and cultural sensitivity. My approach combines problem-solving with excellent communication, driving results and fostering inclusive, efficient environments.

Customer support professional with significant experience in delivering exceptional service and resolving customer issues efficiently. Known for strong focus on team collaboration and adaptability to meet dynamic customer needs. Recognized for effective communication skills and friendly demeanor that fosters customer loyalty.

Overview

3
3
years of professional experience
1
1
Language

Work History

Customer Support Agent

Wumdrop Delivery Service
04.2024 - 01.2025
  • Gained extensive knowledge of products and services to support customer needs effectively.
  • Cultivated in-depth expertise regarding company offerings to enhance customer assistance.
  • Utilized comprehensive product knowledge to significantly improve customer support and satisfaction.
  • Handled high-stress situations with composure while fostering strong client relationships during challenging discussions.
  • Navigated stressful scenarios with professionalism, ensuring positive client rapport throughout difficult conversations.
  • Effectively managed high-pressure situations, resulting in enhanced client trust during escalated discussions.
  • Enhanced customer relationship management by tracking interactions, ensuring effective escalation of unresolved issues.
  • Incorporated customer feedback on product features and service enhancements into relevant departments.
  • Actively gathered and relayed customer insights on product features for departmental consideration.
  • Leveraged customer feedback to influence future product features and service enhancements effectively.

Retail Sales Worker

Verimark
12.2021 - 03.2024
  • Achieved sales targets through effective communication and persuasive selling techniques.
  • Cultivated an inclusive shopping atmosphere for diverse clientele by demonstrating cultural sensitivity when interacting with customers.
  • Provided personalized recommendations based on customer preferences or specific needs.
  • Collaborated with store management to plan and execute in-store events, boosting foot traffic and generating excitement for new product launches or seasonal promotions.
  • Worked alongside team members to meet sales targets and enhance store performance.
  • Partnered with colleagues to achieve monthly sales objectives and boost overall store efficiency.
  • Drove team collaboration towards meeting sales goals, resulting in improved store performance.

Education

No Degree - Office Administration & Contact Centre

Bokamoso Youth Centre
Kew, South Africa
04.2001 -

Skills

Complaint handling

CRM software

Customer service excellence

Shipping and receiving

Inbound call answering

Teamwork

Teamwork and collaboration

Remote support

Customer service

Problem-solving

Time management

Multitasking

Excellent communication

Friendly and patient

Self motivation

Active listening

Online chat support

Timeline

Customer Support Agent

Wumdrop Delivery Service
04.2024 - 01.2025

Retail Sales Worker

Verimark
12.2021 - 03.2024

No Degree - Office Administration & Contact Centre

Bokamoso Youth Centre
04.2001 -

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Thembeka NkomoSales Consultant