Thembeka Ngcamu
Customer Service / Sales Agent
Durban
Summary
Dynamic customer service professional with proven success at Concentrix, enhancing customer loyalty through effective problem resolution and relationship building. Skilled in CRM software and adept at upselling strategies, I consistently deliver exceptional service, resulting in increased customer satisfaction and retention.
Overview
3
3
years of professional experience
Work History
Retention Customer Service Representative
Concentrix
04.2025 - 02.2026
- Educated customers on product features and benefits, fostering loyalty and retention.
- Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered proactive solutions to common issues faced by customers, reducing the need for further contact and increasing overall satisfaction levels.
Customer Service Representative
Intelling
06.2024 - 12.2024
- Conducted follow-up calls to ensure customer satisfaction and gather feedback.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed customer complaints by identifying issues and facilitating resolutions.
Customer Service Representative
Outworx
05.2023 - 03.2024
- Assisted customers with inquiries, providing accurate information and support.
- Managed customer complaints by identifying issues and facilitating resolutions.
Education
Matric Certificate -
Rydalpark Secondary School
Phoenix, KwaZulu-Natal 2011
Skills
Call center experience
Upselling strategies
Cross-selling techniques
CRM software proficiency
Customer service
Problem-solving
Time management
Multitasking and organization
Critical thinking
Active listening
Adaptability and flexibility
Verbal and written communication
Relationship building
Problem resolution
Computer proficiency
Complaint handling
Customer education
Sales expertise
Customer relationship management (CRM)
Timeline
Retention Customer Service Representative
Concentrix
04.2025 - 02.2026
Customer Service Representative
Intelling
06.2024 - 12.2024
Customer Service Representative
Outworx
05.2023 - 03.2024
Matric Certificate -
Rydalpark Secondary School