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Associate Principal Engineer

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Leadership:
Managed multiple organizations simultaneously while improving customer loyalty, team structure, and overall team morale.

Planned, coordinated, and consolidated support functions to consistently meet service levels and increase productivity.

Motivated and coached employees to enhance performance and achieve organizational goals.

Earned numerous Spot Awards recognizing outstanding performance, contributions, and dedication to corporate objectives.

Skills:
With 17+ years of customer service experience, including helpdesk support, project facilitation, and implementation, I have developed strong:

Interpersonal and communication skills
Organizational and analytical abilities
Leadership and team‑building capabilities

Organizational & Project Management:
Analyzed job tasks, established measurable objectives, tracked performance, and ensured successful completion of assignments.

Proactively organized and managed service‑level deliverables for mission‑critical customers, serving as the primary point of contact.

Led project management efforts for initiatives such as contract tracking, service‑level agreement monitoring, and defined problem‑management processes.

Communications:
Facilitate team and department meetings with internal associates. Communicate pertinent
problem management reports to both customers and senior management. Conduct ongoing performance appraisals. Deliver presentations to new employees on departmental roles and functions.

Results-driven Senior Facilitation Manager with over 20 years of experience in designing and delivering large-scale training programs, coaching teams, and driving workforce development initiatives at Walmart. Expertise in adult learning, stakeholder engagement, and process optimization, complemented by a technical background in cybersecurity. Proven track record aligning training strategies with organizational goals, enhancing employee performance, and fostering inclusive work environments. Excited about the opportunity to contribute to your team and further advance my career.

Recent graduate in 2022 with a Bachelors of Science in Sports Management from The University of Central Missouri. Currently pursuing a Masters of Science in Sports Management. Strong academic and athletic background has prepared me for new opportunities. Experienced Trade Facilitation Assistant at Viterra trading company, where I developed exceptional communication and organizational skills.

I am a dedicated professional with 4 years experience in the NDIS. I started my disability career working as a Support Worker, and then was promoted to Team Leader (Melbourne) where I was responsible for managing 70 Support Workers and 150 Participants. I am committed to advocating for the well-being of clients. Skilled in developing business relationships with community partners. Ability to handle multiple tasks simultaneously with a high degree of accuracy. Detail-oriented team player with strong organizational skills. Work proactively and collaborate with other managers and directors. Ready to help team achieve company goals.

THEMBEKA FOLOLO

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Social Facilitation

Cashier, Vault Cashier, and Supervisor

Impact Assessment on Gambling for Queens Casino Hotel Customers and Management

Cashier

Internal Customer Survey