Proven leader in healthcare quality assurance, notably at Pelonomi Tertiary Hospital, adept at problem-solving and fostering teamwork. Enhanced patient care and satisfaction through innovative process improvements and effective communication. Achieved measurable quality enhancements in diverse healthcare settings, demonstrating exceptional decision-making and cultural awareness skills.
Adapted quickly to evolving industry trends, integrating best practices into existing frameworks to maintain a competitive edge.
Developed comprehensive documentation for all aspects of the monitoring process, resulting in increased transparency and accountability among team members.
Maintained compliance with industry regulations by implementing strict monitoring policies and guidelines.
Reduced response times to incidents with efficient monitoring protocols and procedures.
Chief Profesionsl Nurse Quality Asurrance Province
Free State Deparrtment of Health
Administered medications via oral, IV, and intramuscular injections and monitored responses.
Performed routine wound care and dressing changes on schedule.
Improved patient satisfaction ratings by delivering compassionate and personalized care.
Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
World Vion Ngo
Quality Assurance Community Education World Vision
Improved NGO program efficiency by streamlining processes and implementing best practices.
Collaborated with diverse stakeholders to establish mutual goals and objectives in line with the NGO''s mission.
Coordinated volunteer recruitment efforts to build a strong workforce committed to advancing the NGO''s mission.
Implemented innovative solutions to address complex challenges faced by the communities served by the NGO.
Quality Assurance Manager
Statistic South Africa
Performed root cause analysis to identify and resolve quality issues and defects.
Investigated customer complaints and performed corrective actions to resolve quality issues.
Recorded, analyzed, and distributed statistical information.
Implemented corrective action plans based on audit findings, resulting in measurable improvements over time.
Enhanced product quality by implementing comprehensive QA processes and procedures.
Red Cross Hospital
Hospital Quality Assuanre Manager Western Cape
Self-motivated, with a strong sense of personal responsibility.
Excellent communication skills, both verbal and written.
Proven ability to learn quickly and adapt to new situations.
Skilled at working independently and collaboratively in a team environment.
Nurse Manager
Pelonomi Tertiary Hospitail
Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
Collaborated with interdisciplinary teams to develop individualized care plans for patients with complex needs.
Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
Evaluated skills of nursing personnel and verified staff certifications for validity.
Nurse on Training
Pelonomi HospitL
Administered medications via oral, IV, and intramuscular injections and monitored responses.
Performed routine wound care and dressing changes on schedule.
Improved patient satisfaction ratings by delivering compassionate and personalized care.
Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
Education
Post Graduate Diploma In Management - Public And Development Sector Monitoring & Evaluti
Witwaters Rand University
Pretoria
08.2018
IMPLEMENTATION AND EVALUATION OF QUALITY SYSTEMS - Evaluation of Quality Documentation,Assessment Pra
SABC AFFILIATED COMPANY
Quality Training Specialist Pretoria SABS Affilite
11.2009
Program In Total Quality Management - Center For Business Management
University of South Africa
Pretoria
06.2005
Bachelor Of Social Sciences - Psychology Business Management,Social Sciences
University of Free State
Bloemfontein
03.2000
Skills
Problem-Solving
Additional Information
Project. Management for Public Managers,I am an accredited traing provider by SitaOccupationally directed Education,Training and Development Practices N,Q,F Level 4 ID 50332,Completed I international Coarse on WHO Modules in Occupational Health , Risk Assessment, chemicals,Other Exposures in Agreculture, Industrial and Health,A Qualified Nurse,Midwife, CommunityNurse.Involved in Community Project Train Community members of different ages.Recently attended trraining offered by Crossroad on training of community members all ages.
Infection control practitioner at Jafar Ibnouf Hospital -tertiary pediatric hospitalInfection control practitioner at Jafar Ibnouf Hospital -tertiary pediatric hospital
<ul>
<li>Hours per week: 40.</li>
</ul>
<p><strong>Duties, Accomplishments, and Related Skills:</strong></p>
<ul>
<li>Supervise and coordinate daily administrative workflows for a team of 15 employees, ensuring timely task execution, adherence to protocols, and consistent performance monitoring.</li>
<li>Maintain accurate records and documentation related to property intake, detainee processing, transportation, and deportation; verify and audit files to ensure regulatory compliance, and data integrity.</li>
<li>Execute high-volume data entry (up to 8 hours per day), including the entry of case notes, customs documentation, custody logs, and internal reports into secure federal databases.</li>
<li>Develop, review, and edit administrative reports and forms for internal use and government audits; ensure completeness, accuracy, and policy alignment.</li>
<li>Serve as the primary liaison between facility staff, supervisors, and stakeholders; facilitate clear, professional communication, and documentation flow across departments.</li>
<li>Identified discrepancies in data entries and corrected them accordingly.</li>
<li>Oversee inventory control processes, including the secure receipt, tracking, and storage of personal property, using standardized procedures and government tracking systems.</li>
<li>Conduct routine audits and quality control reviews to ensure that administrative practices meet federal operational standards.</li>
<li>Apply sound judgment to evaluate options, solve problems, and make informed recommendations on administrative and operational matters, contributing to efficient workflow management, and compliance with agency standards.</li>
<li>Assist in developing and revising privacy and security policies concerning Personally Identifiable Information (PII); identify potential compliance risks, and recommend solutions.</li>
<li>Coordinate logistics for detainee transportation to court and medical appointments, manage schedules, and track movement through detailed administrative planning.</li>
<li>Conduct roll calls, and ensure accountability through diligent documentation, system updates, and status reporting.</li>
</ul>
<p>Supervisor: Scott Jackson (949) 456-2706.</p>
<p>Permission to contact: Yes.</p> at ProTech USA LLC, Government Contracting<ul>
<li>Hours per week: 40.</li>
</ul>
<p><strong>Duties, Accomplishments, and Related Skills:</strong></p>
<ul>
<li>Supervise and coordinate daily administrative workflows for a team of 15 employees, ensuring timely task execution, adherence to protocols, and consistent performance monitoring.</li>
<li>Maintain accurate records and documentation related to property intake, detainee processing, transportation, and deportation; verify and audit files to ensure regulatory compliance, and data integrity.</li>
<li>Execute high-volume data entry (up to 8 hours per day), including the entry of case notes, customs documentation, custody logs, and internal reports into secure federal databases.</li>
<li>Develop, review, and edit administrative reports and forms for internal use and government audits; ensure completeness, accuracy, and policy alignment.</li>
<li>Serve as the primary liaison between facility staff, supervisors, and stakeholders; facilitate clear, professional communication, and documentation flow across departments.</li>
<li>Identified discrepancies in data entries and corrected them accordingly.</li>
<li>Oversee inventory control processes, including the secure receipt, tracking, and storage of personal property, using standardized procedures and government tracking systems.</li>
<li>Conduct routine audits and quality control reviews to ensure that administrative practices meet federal operational standards.</li>
<li>Apply sound judgment to evaluate options, solve problems, and make informed recommendations on administrative and operational matters, contributing to efficient workflow management, and compliance with agency standards.</li>
<li>Assist in developing and revising privacy and security policies concerning Personally Identifiable Information (PII); identify potential compliance risks, and recommend solutions.</li>
<li>Coordinate logistics for detainee transportation to court and medical appointments, manage schedules, and track movement through detailed administrative planning.</li>
<li>Conduct roll calls, and ensure accountability through diligent documentation, system updates, and status reporting.</li>
</ul>
<p>Supervisor: Scott Jackson (949) 456-2706.</p>
<p>Permission to contact: Yes.</p> at ProTech USA LLC, Government Contracting