THEMBANI PEARL KHUMALO
SECRETARIAL
DURBAN NORTH,KZN
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. High-performing Cashier Supervisor focused on helping front-line staff handle high work volumes with skill and positivity. Excellent trainer and team leader with proven expertise in keeping associates motivated and productive. Demonstrated good money handling and recordkeeping abilities. Expert retail sales professional offering 20 years of experience in retail customer service and retail management. Focused on exceeding sales goals and providing outstanding customer service. Exceptional knowledge of team management for front end cashiers.
Overview
21
21
years of professional experience
1
1
Certification
Work History
CASHIER /Supervisor of Operations
SA POST OFFICE
07.2010 - 04.2024
- Stayed abreast of industry trends and new technologies, incorporating findings into ongoing process improvements to stay ahead of competitors and enhance customer satisfaction.
- Prepared weekly payroll and verified accuracy with cashiers to remain compliant with labor laws.
- Researched issues to obtain appropriate answers to customer inquiries.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Created employee schedules to align coverage with forecasted demands.
Teller
SA POST OFFICE
04.2004 - 06.2010
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Educated customers on online banking and mobile banking applications.
- Calculated fees due, interest and change for customer transactions.
- Maintained accurate records of customer transactions in line with bank procedures.
- Processed applications for new accounts.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
CASHIER
ENGINE GARAGE
12.2002 - 03.2004
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Education
No Degree - COMPUTER STUDIES
MSUNDUZI COLLEGE
PIETERMARITZBURG, South Africa 04.2001 -
Skills
Task Delegation
undefinedCertification
CERTIFICATE OF CUSTMER SERVICE EXCELLENCE
Timeline
CERTIFICATE OF CUSTMER SERVICE EXCELLENCE
07-2014
CASHIER /Supervisor of Operations
SA POST OFFICE
07.2010 - 04.2024
Teller
SA POST OFFICE
04.2004 - 06.2010
CASHIER
ENGINE GARAGE
12.2002 - 03.2004
No Degree - COMPUTER STUDIES
MSUNDUZI COLLEGE
04.2001 -
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