Thembani Isaac Mbi
Flight Attendant Support Agent
Cape Town
Summary
I am a dedicated and result driven sales consultant with a successful background in the achievement and profitable business growth through the creation and execution of sales strategies. My interpersonal strengths include being approachable, reliable, honest and trustworthy. I have gained the experience in working within competitive environment with the primary focus on exceeding the expectation for Customer/Client service delivery. A strong communicator with an ability to adapt quickly, work collaboratively and deliver excellent customer experiences in fast paced environments. I can lead, guide and motivate a team with strong leadership skills. I am an ambitious self-starter that works hard to achieve corporate goals and objectives.
Overview
4
4
Languages
23
23
years of professional experience
Work History
Flight Attendant Support Agent
IGT Solutions
02.2025 - Current
- Managing the work schedules of Flight Attendants
- Ensure adequate crew coverage for flights
- Seniority and bidding processes
- Training and recurrent training requirements
- Regulatory requirements such as rest periods and duty hours
- Ensure compliance with regulations
- Handling time-sensitive operational matters professionally while maintaining accuracy
- Providing support and guidance through clear communication and teamwork.
Check-in Agent and Flight Controller
Colossal Avia Partner
01.2018 - 01.2024
- Passenger Check-in – Processing passenger’s travel documents, and issuing boarding passes
- Document verification – Verifying the validity of passenger’s travel documents, such as passports and visas
- Luggage Handling – Checking luggage, tagging it, and ensuring it’s properly loaded onto the aircraft
- Seat Allocation – Assigning seats to passengers, taking into account preferences and availability
- Customer Service – Providing assistance and information to passengers, responding to queries and resolving issues
- Airport Procedures – Following airport procedures, such as security protocols and emergency procedures
- Managing Queues – Ensuring efficient check-in processes and minimizing wait times for passengers
- Problem-solving Skills – Resolving issues and conflicts in a professional and efficient manner
- Attention to Detail – Accurately processing and relaying information
Team Member
KFC
01.2015 - 12.2018
- Providing high-level customer service
- Demonstrate a positive attitude always and escalating customers concerns to management as necessary.
- Assist customers in choosing the meal they want and ensure orders are accurate.
- Uphold an accurate balanced cash till by following all cash handling procedures
- Follow all KFC standards & procedures to fulfill orders and adhering to safety regulations when preparing food and drink
- Maintaining a clean and space workplace
- Reason for leaving: Resigned in pursuit for better employment
Salesperson to Head of Sales Department
Sportsmans Warehouse
01.2003 - 12.2011
- Welcoming customers with a friendly demeanor and offering product information such as product features, pricing and after-sales services
- Provide assistance to customers in finding, selecting items to purchase and process payment for the sale.
- Promoting current sales, loyalty programs to enhance the customer experience and drive sales through engagement.
- Responsible for operating a cash register, receipts, and totals related to payment transactions.
- Responsible for stocking shelves, manage returns of merchandise and co-ordinate with the retail sales representatives’ team to provide excellent customer service
- Maintaining a clean workspace
- Develop and implement strategic sales plans and objectives to achieve company sales targets and revenue goals.
- Lead, mentor, and motivate the sales team, providing guidance, training, and support to help them achieve individual and team performance targets.
- Set sales targets, quotas, and performance metrics for the sales team, monitoring progress and taking corrective action as needed to ensure targets are met or exceeded.
- Conduct regular sales meetings, performance reviews, and coaching sessions with the sales team to provide feedback, address challenges, and recognize achievements
- Ensure compliance with sales policies, procedures, and regulations, including pricing guidelines, contract terms, and ethical standards
- Prepare regular reports on retail performance for executive leadership
- Reason for leaving: Resigned in pursuit for better employment
Education
Matric National Certificate -
Nonceba Senior Secondary
Zwelitsha, South AfricaNational Certificate - N4 Communication Management
Queenstown Technical College
National Certificate - N4 Entrepreneurship and Business Management computer practice
Queenstown Technical College
National Certificate - N4 Marketing Management
Queenstown Technical College
Queenstown, South AfricaSkills
Customer Service Excellence
Airline & Passenger Support Operations
Telesales
Technical Support
Communication & Interpersonal Skills
Conflict Resolution
Team Leadership & Coaching
Sales & Customer Engagement
Time Management
Interests
Volunteer Work, Business Matters, Sports
Timeline
Flight Attendant Support Agent
IGT Solutions
02.2025 - Current
Check-in Agent and Flight Controller
Colossal Avia Partner
01.2018 - 01.2024
Team Member
KFC
01.2015 - 12.2018
Salesperson to Head of Sales Department
Sportsmans Warehouse
01.2003 - 12.2011
National Certificate - N4 Entrepreneurship and Business Management computer practice
Queenstown Technical College
Matric National Certificate -
Nonceba Senior Secondary
National Certificate - N4 Communication Management
Queenstown Technical College
National Certificate - N4 Marketing Management
Queenstown Technical College