Themba Dolfas Ratsela
Benoni
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
16
16
years of professional experience
3
3
Languages
Work History
Sales Representative
Jasper Agency
08.2022 - Current
- Responsible for the ultimate purpose of calling on independent pharmacies/Clicks/Dischem and Medi Rite stores. Reaching sales targets and merchandising compliance targets in terms of marketing, sales, merchandising, promotional activities, training, and general marketing activities, Daily submission of required photos of merchandising compliance will be required. Route lists to be submitted monthly and adhered to.
Field consultant
Public Square Consumer marketing
11.2018 - 08.2022
- Responsible for achievement of monthly sales out target, Monitor sales targets and tracking and plan accordingly to ensure target achievement. Initiate in-store activities to drive sales, Adhere to requisite working hours and rest periods as per Company and operational requirements (Time table), Enter stores in accordance with their rules and regulations, Execute all trade activities timeously when required, Execute and maintain category and product performance in-stores and feedback insights accordingly, Execute and maintain 4P compliance as per client objectives, Ensure that all listed products are on shelf (closing the distribution gap), Negotiate top up or fill in orders as and when required to ensure stock on shelf, Conduct store audits and surveys when required, Drive seasonal promotions when required, Communicate product range changes timeously to the Company and Customer, Execute speed-to-shelf/ NPD Speed to market, Monitor POS utilised in the trade and report old and damaged POS where necessary.
Field Education Expert
Peak
04.2014 - 10.2018
- Educating, Conversion and building Brands, Making orders for store, negotiating for "Gondola Ends, Glass Stands, Display, FSU and Tillpoint displays.
Merchandiser
Unilever
08.2012 - 03.2014
- Making orders for the store, arranging pickups for returns, do Stock taking and merchandising stock.
Merchandiser
Dikgabo dikopane Merchandising
08.2010 - 07.2012
- Making orders for the store, arranging pickups for returns, do stock taking and merchandising stock.
Education
N4 Hunan Resource Management Certificate - Entrepreneurship And Business Management N4, Personnel Management, Management Communication, Computer (includes MS Office 2)
Ekurhuleni East College
Kwa – Thema06.2005
Grade 12 - undefined
Phulong Senior Secondary School
Kwa Thema12.2003
Skills
Customer service
Sales development
Time management
Client service
Customer needs assessment
Customer relationship building
Product and service knowledge
Customer relations
Sales expertise
Field sales
B2B and B2C sales
Problem-solving
Teamwork and collaboration
References
- Kyle, 083 758 1785
- Chantal 072 784 7097
Timeline
Sales Representative
Jasper Agency
08.2022 - Current
Field consultant
Public Square Consumer marketing
11.2018 - 08.2022
Field Education Expert
Peak
04.2014 - 10.2018
Merchandiser
Unilever
08.2012 - 03.2014
Merchandiser
Dikgabo dikopane Merchandising
08.2010 - 07.2012
Grade 12 - undefined
Phulong Senior Secondary School
N4 Hunan Resource Management Certificate - Entrepreneurship And Business Management N4, Personnel Management, Management Communication, Computer (includes MS Office 2)
Ekurhuleni East College