Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic
Themba Tshamano

Themba Tshamano

Technical Business Analyst
Johannesburg

Summary

Highly motivated employee with over 5 years of experience in coordinating complex projects and issues across organizational boundaries. Provide support to the project team in analysis and documentation of business needs and ensuring the accurate alignment of technology with business objectives. I am experienced in business analysis, cross system integration analysis, Data centre/Infrastructure analysis, use case analysis, requirements elicitation, gap analysis, change management, process re-engineering, design, testing and problem-solving. Planning, coordinating and tracking project activities designed to meet documented requirements. Seamless understanding of business and technology and their inter-relationships. Creative and aggressive self-starter with integrative thinking skills, capable of forming and maintaining positive and productive working relationships in internal and external stakeholders.


Perceptive Senior Business Analyst with 8+ years driving successful business processes for companies within Banking and software development. Dedicated to maximizing impact of key performance metrics to enhance and expand business operations. Known for leveraging both macro and micro-scale analyses to generate holistic images of ongoing business operations for immediate actionability.

Overview

12
12
years of professional experience
7
7
years of post-secondary education

Work History

Data Business Analyst

Nedbank
11.2023 - Current
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Streamlined project management with effective communication and collaboration across cross-functional teams.
  • Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
  • Performed root cause analysis on issues in the data warehouse.
  • Reduced errors in data entry, instituting rigorous quality control checks.
  • Streamlined the onboarding process for new data sources or system and ensuring the datawarehousing solution provided meets all data requirement by business.
  • Foster a close relation with data analyst, data engineers and data modelers.
  • Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
  • Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
  • Managed stakeholder expectations through regular updates and communication, building strong relationships.


Senior Business Analyst

Derivco PTY LTD
11.2022 - 10.2023
  • Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
  • Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
  • Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
  • Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.
  • Improved project efficiency by analyzing business processes and identifying areas for improvement.
  • Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
  • Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
  • Analyzed data to identify root causes of problems and recommend corrective actions.

IT Business Analyst

First National Bank
03.2019 - 10.2022
  • Monitor performance and quality control plans to identify improvements
  • Assisting the development of data analytics and other strategies that optimize statistical efficiency and quality
  • Assist in the filtering and cleaning of data by reviewing computer reports, and performance indicators to locate and correct code problems
  • Work with management to prioritize business and information needs
  • Identify and define new process improvement opportunities
  • Manage business stakeholder relationship related to projects
  • Develop functional specifications and system design specifications
  • Analyse, document and model business process
  • Participate in understanding and gathering of business requirements
  • Manage relationships with key stakeholders including developers and testers

Technical Business Analyst

Standard Bank
03.2014 - 01.2019
  • Align with corporate/enterprise information & architecture model for applications and decision support systems
  • Analyse, document and model business process
  • Participate in understanding and gathering of business requirements
  • Analyse and understand the requirements and needs of the Customer Offering and other internal customer areas to convert the strategic requirements into a business case
  • Conducts scenario analysis / gap analysis and impact analysis
  • Identify areas/ opportunities of improvement
  • Develop functional specifications and system design specifications
  • Manage business stakeholder relationship related to projects and programmes
  • Manage relationships with key stakeholders including developers and testers

IT Support Technician

Maccauvlei Learning Academy
04.2013 - 02.2014
  • Performing installation, administration, configuration, troubleshooting, maintenance and provide technical support on Windows XP, 2003, MS Office, MS Visio and MS Project
  • Installation of hardware and all software
  • Setup of network printers
  • PC assembling, repairs and upgrades
  • Setup of email accounts, internet and any other service
  • Installation of SQL Server 2000 and monitoring & troubleshooting Exchange 2000
  • Active Directory management and support

Education

BSc (Honours) - Digital Technology, Design and Innovation

The University of Dublin
01.2017 - 01.2018

NQF level 6 National Diploma - Information Technology

University of South Africa
01.2010 - 01.2013

NQF level 7 Certificate - Sustainable Business Analysis

Rhodes Business School
01.2014 - 01.2015

Transactional Banking in SAP for Banking 8.0 - undefined

SAP Academy
01.2014 - 01.2015

NQF level 5 Core Banking and Financial Services - General Banking Certificate

Cornerstone Performance Solutions
01.2014 - 01.2015

Certified Scrum Master (CSM) - undefined

Scaled Agile

Certification SAFe Agilist - undefined

Scaled Agile

Skills

  • Project Management Methodologies: SDLC
  • Agile
  • Tracking Tools: Rational Requisite PRO
  • BMC Remedy

Problem-solving

Requirements gathering

Analytical thinking

Project management

Business process improvement

Decision-making

Stakeholder management

SQL proficiency

Gap analysis

Microsoft Office Suite

Workflow Analysis

Software development life cycle

Team collaboration

User acceptance testing

Time management

Attention to detail

Systems analysis

Clear communication

Verbal and written communication

Agile methodologies

Timeline

Data Business Analyst

Nedbank
11.2023 - Current

Senior Business Analyst

Derivco PTY LTD
11.2022 - 10.2023

IT Business Analyst

First National Bank
03.2019 - 10.2022

BSc (Honours) - Digital Technology, Design and Innovation

The University of Dublin
01.2017 - 01.2018

Technical Business Analyst

Standard Bank
03.2014 - 01.2019

NQF level 7 Certificate - Sustainable Business Analysis

Rhodes Business School
01.2014 - 01.2015

Transactional Banking in SAP for Banking 8.0 - undefined

SAP Academy
01.2014 - 01.2015

NQF level 5 Core Banking and Financial Services - General Banking Certificate

Cornerstone Performance Solutions
01.2014 - 01.2015

IT Support Technician

Maccauvlei Learning Academy
04.2013 - 02.2014

NQF level 6 National Diploma - Information Technology

University of South Africa
01.2010 - 01.2013

Certified Scrum Master (CSM) - undefined

Scaled Agile

Certification SAFe Agilist - undefined

Scaled Agile
Themba TshamanoTechnical Business Analyst