Themba Skosana
Hospitality Systems
Johannesburg Gauteng,Springs
Summary
Detail-oriented Software Consultant with 10-year background designing, configuring, and testing software. Comprehensive knowledge of software development lifecycles. Excellent analytical and documentation skills with remarkable project management abilities. Perceptive HSC exposes fundamental functionality needs for clients. Interfaces with developers and customers to form synergies and cultivate perfectly tailored software solutions. Adept at functioning as a liaison between technically-minded engineers and results-focused customers.
Overview
19
19
years of professional experience
Work History
Hospitality Systems Consultant L&E
Adaptit Micros
06.2017 - Current
- Consulted with clients to align future software development with customer priorities.
- Developed complex solutions to all business problems along with customer engagements by detailed analysis, negotiation, and coordination with main decision makers.
- Prepared system diagrams and flow charts to support problem analysis.
- Proctored training via in-person and online venues for Simphony Cloud application and Inventory Management systems.
- Performed software demonstrations for potential clients, highlighting strengths of our cloud solutions.
- Managed use of various types of databases and configured, installed, and upgraded new ones.
- Participated in system development life cycle from requirements analysis through system implementation. Our Hosted database to hosted database.
- Resolved issues related to operational components for LAN, and WAN.
- Managed installation, upgrade, and deployment projects and provided on-site direction for network engineers.
- Defined enterprise processes and best practices and tailored enterprise processes for applications.
- Managed international Clients and installation for all SADC countries.
Hospitality Systems Consultant QSR
Micros
07.2014 - 07.2017
- Hospitality systems Consultants are Top-grade advisors, assisting hotels with projects managing change, optimizing operations, and generally improving profitability and overall health of property, hotel group, or portfolio
- Analyzes customer needs to configure solution and install it at customer site.
- Ensure the solution meets specifications and functions per customer-specific operational workflow for multiple concepts, users, and service models
- Resolve any gaps in functionality.
- Solutions Train staff on use of the new system and go live after everything has been configured and everyone is trained.
- Ensure a smooth transition to th new system
- Answer operational and application questions and consult customer in a manner to transfer ownership of the system to the customer.
- After 'go-live', provide technical support to the customer.
Guest Service Trainer
Sani Pass Resort
10.2011 - 02.2013
- Training guest relations and front of the house on High-quality service
- Training staff personnel on addressing clients, excellent check-in skills, and how to build rapport with our Clients
- Established and maintained quality control standards.
- Conducting mystery guest surveys and grading stuff on how they performed
- Developed job-specific competencies and performance standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Conducted needs assessments to identify performance gaps and develop targeted learning solutions.
- Provided coaching and mentoring to employees.
Guest Relations Officer
Saxon Boutique Hotel
02.2005 - 07.2011
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Recommended hotel services or amenities that guest may find useful.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Maintained consistent positive customer feedback.
- Greeted guests upon arrival and offered assistance.
- Provided guest assistance and recommendations for tourist attractions.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing, and support policies and procedures.
- Cross-trained and backed up other customer service managers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Mercer
Gauteng01.2024
Diploma -
Rosebank College
Johannesburg01.2011
Skills
- Technical Support
- Software Development
- Client Relationship Management
- Software Configuration
- Network configuration
- Computer systems knowledge
- New systems implementation
- Point of Sale systems
Languages
English
English
Personal Information
Driving License: Code 8
Timeline
Hospitality Systems Consultant L&E
Adaptit Micros
06.2017 - Current
Hospitality Systems Consultant QSR
Micros
07.2014 - 07.2017
Guest Service Trainer
Sani Pass Resort
10.2011 - 02.2013
Guest Relations Officer
Saxon Boutique Hotel
02.2005 - 07.2011
High School Diploma -
Mercer
Diploma -
Rosebank College
Similar Profiles
Njabulo DlaminiNjabulo Dlamini
Systems Engineer at AdaptITSystems Engineer at AdaptIT
OUMA MAHLANGUOUMA MAHLANGU
Support Agent at Micros S.ASupport Agent at Micros S.A
Cherie MinnsCherie Minns
Sales Manager at Micros | Adapt ITSales Manager at Micros | Adapt IT