Themba shikwambana
johannesburg
Summary
Driven IT professional with a proven track record at Vumatel and extensive experience in technical troubleshooting, system installation, and customer service. Excelled in enhancing operational efficiency and productivity by leveraging problem-solving skills and technical expertise. Demonstrated ability to improve network efficiency and provide exceptional technical support, ensuring customer satisfaction and safety compliance.
Overview
14
14
years of professional experience
1
1
Certificate
Work History
Field Service Technician
Vumatel
01.2015 - Current
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
- Followed safety procedures to avoid injuries in field.
- Discussed and recommended service options with customers and explained costs involved.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Responded quickly to emergency maintenance requests for timely on-call support.
IT Technician
Xerox
02.2013 - 12.2020
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Configured systems according to prescribed software and hardware frameworks.
- Improved team productivity by leading weekly training sessions on new technologies and best practices.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
IT Technical Support Intern
Hollard Insurance Company Gauteng
03.2014 - 02.2015
- Contributed to a positive work environment within the IT department by maintaining a solutions-oriented mindset and a collaborative team spirit.
- Enhanced system performance by regularly updating software and conducting routine maintenance checks.
- Provided exceptional customer service when responding to help desk requests, maintaining professionalism at all times.
- Provided training for end-users on new software applications, promoting increased productivity through efficient use of technology tools.
- Assisted users in navigating complex technical issues, fostering a positive experience with company technology resources.
- Supported company-wide initiatives through consistent application of best practices in IT service delivery.
IT Technician
Johan Heyns Community Health Centre
01.2011 - 06.2012
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Configured systems according to prescribed software and hardware frameworks.
Education
No Degree - Az-104
Boston Collage
Braamfontien10.2023
No Degree - NQF Level 5
TSS
Sunninghill, South Africa01.2012
No Degree - Nqf Levelv4
Konani Institution
Braamfontein01.2010
Skills
- Positive Attitude
- Customer Service
- Problem-Solving
- Installation and maintenance
- Tool management
- Valid Driver's License
- Device Installation
- Work Orders
- Hardware Repair
- Route Planning
- Technical Troubleshooting
- MS Office
- Troubleshooting and repair
- Emergency Response
- Technical Support
- Field production
- System Installation
- Computer Skills
- Decision-Making
Certification
- [Area of certification], [Company Name] - [Timeframe]
Languages
English
Intermediate (B1)
Timeline
Field Service Technician
Vumatel
01.2015 - Current
IT Technical Support Intern
Hollard Insurance Company Gauteng
03.2014 - 02.2015
IT Technician
Xerox
02.2013 - 12.2020
IT Technician
Johan Heyns Community Health Centre
01.2011 - 06.2012
No Degree - Az-104
Boston Collage
No Degree - NQF Level 5
TSS
No Degree - Nqf Levelv4
Konani Institution
soccer
I am a self-motivated person with a positive attribute who works well in a team. I have good communication and customer service skills. I work with enthusiasm and ensure issues with end users and customers are adequately resolved and deadlines are met. I am looking for work opportunities in the IT Sector.
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