THEMBA KUBHEKA
Dealership And Insurance Consultant
Newcastle
Summary
Aggressive Sales Professional with 15+ years in the sales industry Excel at establishing, developing, and maintaining customer relationships. Exceptionally knowledgeable and energetic sales professional with superior negotiation and closing skills. Able to respond to customer queries and concerns with complete integrity and accuracy. Adept at identifying customer's needs while matching the most ideal and cost-effective solution to the customer's problem to generate sales
Overview
21
21
years of professional experience
Work History
Dealer and Insurance Consultant
TRACKER CONNECT SA (PTY) LTD
2019.11 - Current
- Collaborated with marketing teams to develop targeted promotional campaigns that drove customer interest and engagement.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Expanded company reach by establishing new connections with potential clients at industry events and conferences.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
Sales Representative
BRITISH AMERICAN TOBACCO
3 2013 - 2019.10
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Leveraged data-driven insights from market research to inform decision-making during client presentations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Used customer insights to develop innovative sales strategies to increase sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Recommended complementary purchases to customers, increasing revenue.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients facetoface.
Sales Representative
NEWCASTLE OFFICE SHOP
2010.03 - 2013.02
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Used customer insights to develop innovative sales strategies to increase sales.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Provided comprehensive training on product offerings to new team members for optimal performance in sales roles.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Attended trade shows to represent company products, generate leads, and network with potential clients.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Negotiated contracts with clients and developed relationships with key personnel.
- Provided professional services and support in a dynamic work environment.
Sales Consultant
BIDVEST WALTONS
2004.03 - 2010.02
- Customer service
- Doing invoices and credit notes
- Attend to all customer queries
- Transfer and receive income
- Do follow ups on all the outstanding payments
- Prepare invoices and quotations for customers
- Keep record of all received/issued consumable stock
- Sales & Marketing
- Cold calling
- Handling customer complaints
- Stock taking.
- Trained and mentored new sales representatives.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Developed and implemented sales strategies to increase profits.
Counter sales person
AFGRI SA (PTY) LTD
2003.01 - 2004.02
- Performed daily store opening and closing procedures, ensuring security and readiness for business operations.
- Contributed to the achievement of sales targets through consistent performance and proactive selling strategies.
- Delivered exceptional customer experiences by actively listening to needs, offering tailored solutions, and following up on inquiries or concerns promptly.
- Improved overall store presentation by collaborating with teammates on restocking shelves and maintaining an organized and attractive environment.
- Participated in ongoing training programs to stay current on industry trends and enhance product knowledge.
- Finalized sales by completing payments and required paperwork.
- Resolved customer complaints efficiently, demonstrating professionalism and empathy at all times.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Monitored customers for signs of security concerns and escalated issues to management.
- Maintained clean, organized and professional counter space with continuous upkeep.
- Prioritized helping customers over completing other routine tasks in store.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
High School Diploma -
AMAZULU HIGH SCHOOL
Newcastle, South Africa 2001.04 -
National Diploma - Business Management
MSC BUSINESS COLLEGE
Newcastle, South Africa06.2002
National Certificate - Wholesale And Retail Processes
W&R SETA
Newcastle, South Africa 2001.04 -
Certificate - Business Leadership And Management Principles
University of Stellenbosch
Cape Town, South Africa09.2019
Certificate - Risk Management
IQ Academy
Durban, South Africa 2001.04 -
Skills
Problem-solving aptitude
Excellent customer service
Teamwork and Collaboration
Active Listening
Interpersonal Skills
Professionalism
Decision-Making
Quick Thinking
Excellent Communication
Dealer training
Analytical Skills
Effective Communication
Time management abilities
Problem-solving abilities
Relationship Building
Self Motivation
Analytical Thinking
Continuous Improvement
Customer Relations
Microsoft Office
Computer Skills
References
- Mr Marvin Alexander, Sales Manager, Tracker Connect SA (Pty) Ltd, 082 778 1640
- Mr Paul Balladon, Territory Sales Manager, British American Tobacco SA, 031 534 0800 / 082 474 4886
- Mrs Lynn Duthie, Manager, Newcastle Office Shop, 034 312 9670
Timeline
Dealer and Insurance Consultant
TRACKER CONNECT SA (PTY) LTD
2019.11 - Current
Sales Representative
NEWCASTLE OFFICE SHOP
2010.03 - 2013.02
Sales Consultant
BIDVEST WALTONS
2004.03 - 2010.02
Counter sales person
AFGRI SA (PTY) LTD
2003.01 - 2004.02
High School Diploma -
AMAZULU HIGH SCHOOL
2001.04 -
National Certificate - Wholesale And Retail Processes
W&R SETA
2001.04 -
Certificate - Risk Management
IQ Academy
2001.04 -
Sales Representative
BRITISH AMERICAN TOBACCO
3 2013 - 2019.10
National Diploma - Business Management
MSC BUSINESS COLLEGE
Certificate - Business Leadership And Management Principles
University of Stellenbosch