Themba Gwebu
Hospitality
Johannesburg
Summary
PROFESSIONAL PROFILE Project Management & Leadership /Financial Administration
An accommodating and versatile individual with the talent for dealing with customers in an effective manner, Themba Gwebu has been in the hospitality & full facilities industry for more than 19 years to date and has gained valuable and vast experience, most recently in march this year was promoted to be the Contracts Manager for International Facilities Services Contracts looking after 12 sites and feeding over 12000 plates per meals on breakfast, lunch and supper on mass industrial catering. Themba is a very honest, dedicated and trustworthy person and has a strong background in leadership and staff management.
Themba carrier kick stated in 2004 June when was hired by the company formerly known as Bosasa Operations and my position was a Catering Supervisor and later in 2008 was promoted to be the Assistant catering Manager. And soon Bosasa changed their name to African Global Operations, Themba was appointed as an Project Leader looking after 6 kitchens and that was feeding over 10000 plates of meals per day and overseeing staff of 820 people under my supervision, was later refined interpersonal and communication skills in fostering solid relationships with clients. Often dealing with complex customer queries, he acquired a competency in conflict resolution and customer management people skills by effectively handling customer issues on a daily basis.
Working in African Global Operations Company gained invaluable experience in dealing with supply chain and finance department more in depth. And client liaison and making sure that the service we provide to the clients are of good standard, also to also chasing targets of weekly and monthly gross profits meeting targets and performing robust administrative duties needed as an effective support role in the company. He honed these skills in him currently held position and learned the importance and responsibility of assisting people at work place with their carrier development needs.
Highly competent and enthusiastic, Themba thrives in a fast-paced environment that requires of her to be creative and think on her feet. Proven to be a remarkably charismatic representative of a company, she has worked as a brand ambassador and Contracts manager, for IFS group
Career Objectives: Themba aspires to bring in him a dynamic personality and experience to a full knowledge in hospitality, full facilities operations and leadership position of greater / leadership of accountability in a company requiring him calibre skill-base and qualifications.
Skills Roles: | Strong personality in management | Budgets for the operation and finance |ER/IR disciplinary investigations and hearings | Microsoft Excel and strong administration |HR Payroll knowledge insight on ERS enrolment| Strong traceability on stock movement |Monthly and weekly stock take| Financial acumen |Experience in front of house and back of office management Very experience in running multiple, kitchens, stores and canteens CAREER HIGHLIGHTS
Developed a new system to increase sales, and implemented brand activations that allowed for more interaction and engagement with clients and
CAREER HIGHLIGHTS (Cont.)
Professionally and courteously achieved over and above the company target of 1.5m and made 2.8m of sales at the canteens 2018
PROFESSIONAL STRENGTHS
Intergrity
Initiative and assertive
Tolerant of stress and pressure
Attentive to detail
Deadline driven
Good interpersonal and relationship building skills
Effective spoken and written communication
I am people oriented person
Able to plan ahead and manage
Active listening agility and understanding
Marketing and social media proficiency
PROFESSIONAL STRENGTHS (Cont.)
Capable mentor with transferable knowledge
Strong organisational ability
Results-orientated and value-driven individual
Systematic and analytically-minded
Accuracy with attention to detail
Sincere, honest and trustworthy
Intelligent, responsible and dependable
Disciplined, loyal and ethical
Proactive, motivated and creative
Overview
22
22
years of professional experience
Work History
Contracts Manager
International Facilities Services
johannesburg , South Africa
04.2019 - Current
- Operational Management
- Manage and take responsibilities of closing out all operations liaison with the corporate office
- Mange catering operations in accordance with client service standards
- Oversee the menu preparation and implementation and its implication for the budget and stock ordering and storage
- Ensure maximum profitability of the contract
- Oversee the smooth and efficient operations of special functions for the client
- Ensure all kitchens equipment is clean and in working condition
- Ensure all resources (money,people,stock,equipment,information)on site are optimally utilised on a continual basis and implement interventions to immediately respond to sub-standard operations and performance
- Is ensure all faulty equipment is serviced, repaired or replace without disruption
- Establish an effective security safety system to reduce the risk of incidents include burglary,theft,fire or breach of statutory regulations
- SITE Administration
- Ensure accurate and timeous completion and submission to the corporate office of all weekly administration and accounting returns for the contract
- Ensure all wage variations, attendance and HR reporting documentation are timeously completed, analysed and actioned and submitted before deadline
- Is also to ensure that all clients VAT invoiced correctly and promptly for serviced rendered on a monthly basis and all copy of invoices are forwarded for payments
- HEALTH & SAFETY
- Ensure that all sites facilities and equipment’s are clean and orderly and conform to health and safety standards
- Ensure that all staff on sites wear appropriate clothing at all times
- Ensure the sites and all operations comply with all relevant health, safety and environmental requirements and company standards
- STOCK CONROL
- Stock is issued on a daily basis to the kitchen staff and according to the number of people to be served
- All stock is requisitioned in the correct quantities and the correct quality
- All deliveries received with a valid PO and invoice from the supplier
- All invoices and cash slips received in terms of goods delivered are signed and stamped with a “goods received stamp”
- All stock count is counted after new stock has arrived to ensure that the total stock balance in respect of the old stock, and new stock purchases and stock issued
- All stock is kept securely and under the correct conditions and applicable to each type of commodity stored
- Conduct weekly stock takes.
- Monitored contracts' performance to detect non-compliance with terms and deficient returns and organize proactive resolutions.
- Interpreted contact terms and coordinated solutions to resolve disputes between clients and service providers.
- Tracked contracts for management and issued regular tracking reports covering current status and upcoming milestones.
- Mitigated business risks by analyzing contracts' potential impacts and avoiding unfavorable terms.
- Onboarded and trained new staff to keep team efficient and prepare team members to effectively handle demands of simultaneous and large-scale contracts.
- Negotiated and administered leasing and service contracts for [Type] business.
- Supported timely and complete billing by documenting milestones and submitting accurate invoicing paperwork.
- Accepted and processed supply requests from staff, and placed orders per procedures.
- Enhanced organization and traceability through implementation of management systems for [Type], [Type] and [Type] records.
- Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue and profits.
English Tutor
ITUTORGROUP
01.2019 - 12.2020
- Sales Chat Moderator | Training Facilitator
Project Leader
African Global Operations
Johannesburg
06.2004 - 04.2019
- Managed team meetings and discussed project's goals and objectives.
- Observed progress of each project, examined risks and coordinated contingency plans.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Provided ongoing cost and estimate analysis reporting and managed cost allocation.
- Aligned with staff members to develop, identify and achieve assigned goals and initiatives.
- Collaborated with team members to develop, identify and accomplish assigned goals and objectives.
- Inspired and coached team members.
- Defined responsibilities, duties and roles of each team member.
Lesson Coordinator | Call Centre Agent | Customer Service Representative
The Creative Council
01.2014 - 06.2015
Education
National Diploma -
CURRICULUM
Diploma - hospitality | Business Management
Themba Johan
Full Facility Management Certificate - undefined
Diploma - hospitality; Vaal
Technicon
Human Resource certificate Unisa 2014 - Business
Management National Diploma - undefined
Central Johannesburg College
National Senior Certificate / Matric - undefined
Kusasalethu Comprehensive School
Skills
Proficient inundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Contracts Manager
International Facilities Services
04.2019 - Current
English Tutor
ITUTORGROUP
01.2019 - 12.2020
Lesson Coordinator | Call Centre Agent | Customer Service Representative
The Creative Council
01.2014 - 06.2015
Project Leader
African Global Operations
06.2004 - 04.2019
National Diploma -
CURRICULUM
Diploma - hospitality | Business Management
Themba Johan
Full Facility Management Certificate - undefined
Diploma - hospitality; Vaal
Technicon
Human Resource certificate Unisa 2014 - Business
Management National Diploma - undefined
Central Johannesburg College
National Senior Certificate / Matric - undefined
Kusasalethu Comprehensive School
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