Summary
Overview
Work History
Education
Skills
Timeline
Disclaimer
Personal Information
Addresses
Disclaimer
Personal Information
Generic
THEMBA FRANK MASEKO

THEMBA FRANK MASEKO

Sales Representative
WITBANK

Summary

Motivated Customer Service Representative with over nine years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in local languages

Overview

16
16
years of professional experience
2014
2014
years of post-secondary education

Work History

Customer Relationship Consultant

Blue Label Telecoms
01.2023 - Current
  • Strengthened customer relationships by actively listening to their concerns and providing tailored solutions.
  • Coordinated successful promotional events to increase brand awareness and drive new customer acquisitions.
  • Collaborated with cross-functional teams to deliver exceptional customer experiences, resulting in increased referrals.
  • Developed key performance indicators, enabling data-driven decisions to optimize the customer experience.

Area Growth Manager

Flash Mobile
01.2018 - 12.2022
  • Accelerated company growth by identifying and implementing innovative marketing strategies.
  • Optimized pricing structure, balancing profitability with customer value perception.
  • Increased revenue, developing strategic partnerships and negotiating favorable contract terms.
  • Improved customer retention rates by analyzing key performance indicators and optimizing user experience.

AREA CHANNEL EXECUTIVE

CELL C SERVICE PROVIDER
01.2009 - 01.2013
  • MAINTAIN GOOD RELATIONSHIP WITH THE INTERNAL/EXTENAL
  • PROVIDE INNOVATIVE SOLUTION AND SERVICE ON TRADE
  • ACHIEVING MEASURABLE TARGET/GOALS
  • ENSURE ALL VENDORS COMPLY WITH T&C
  • PROVIDE BEST ADVICE TO REACH SOLUTION
  • BEING BRAND EMBASSODER
  • INITIATED PROMOTION PER STORE AS PER THE STORE NEED
  • SUPPORT ALL CHANNELS IN DEVELOPING OF VENDORS TRAINING
  • PERODICALLY REPORT TO DIFFERENT STAKE HOLDERS WITH STATISTIC
  • IDENTIFY NEW BUSSINESS OPPORTUNITY THAT ADD VALUE ON REVENUES
  • ENSURE CUSTOMERS NEEDS ARE RESOLVED TO THEIR SATISFECTRY
  • REASON FOR LEAVING: RESIGNED

Education

MATRIC - ENGLISH,AFRIKAANS,ISIZULU, GEOGRAPHY,HISTORY,BUSSINESS ECONOMICS

PHILLIPH NDIMANDE SS SCHOOL

NATIOL DIPLOMA - SALES AND MARKETING

UNISA
01.2014 - Current

APPLYING(SHE PRINCIPLES AND PROCEDURES(ASHEPP) - undefined

NOSA

INTRODUCTIOTO (SAMTRAC) - undefined

NOSA

Skills

Performance tracking

Timeline

Customer Relationship Consultant

Blue Label Telecoms
01.2023 - Current

Area Growth Manager

Flash Mobile
01.2018 - 12.2022

NATIOL DIPLOMA - SALES AND MARKETING

UNISA
01.2014 - Current

AREA CHANNEL EXECUTIVE

CELL C SERVICE PROVIDER
01.2009 - 01.2013

APPLYING(SHE PRINCIPLES AND PROCEDURES(ASHEPP) - undefined

NOSA

INTRODUCTIOTO (SAMTRAC) - undefined

NOSA

MATRIC - ENGLISH,AFRIKAANS,ISIZULU, GEOGRAPHY,HISTORY,BUSSINESS ECONOMICS

PHILLIPH NDIMANDE SS SCHOOL

Disclaimer

I HEREBY DECLARE THAT ALL THE INFORMATION GIVEN ABOVE IS CORRECT AND ACCURATE TO THE BEST OF MY KNOWLEDGE

Personal Information

  • ID Number: 8206125889084
  • Dependents: 2
  • Health Status: GOOD
  • Date of Birth: 06/12/82
  • Gender: MALE
  • Nationality: SOUTH AFRICAN
  • Driving License: C1 (CODE 10)
  • Marital Status: MARRIED
  • Religion: SEVENTH DAY ADVENTIST

Addresses

3729 NGOBE STREET, WITBANK, 1039, 1574 KUBHEKA STREET, ERMELO, 2350

Disclaimer

I HEREBY DECLARE THAT ALL THE INFORMATION GIVEN ABOVE IS CORRECT AND ACCURATE TO THE BEST OF MY KNOWLEDGE

Personal Information

  • ID Number: 8206125889084
  • Dependents: 2
  • Health Status: GOOD
  • Date of Birth: 06/12/82
  • Gender: MALE
  • Nationality: SOUTH AFRICAN
  • Driving License: C1 (CODE 10)
  • Marital Status: MARRIED
  • Religion: SEVENTH DAY ADVENTIST

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THEMBA FRANK MASEKOSales Representative