Thelumusa Nzimande
IT Specialist
Alberton
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
27
27
years of professional experience
Work History
Operational Manager for Nedbank, Old Mutaul Insure and Oldmutual Mutual & Federal (Maslow account)
Telkom/BCX Commercial Services Operations
4 2021 - Current
- Championing what was sold to Nedbank and Oldmutual into reality on a day to day bases
- Mentored staff members on best practices, fostering a culture of continuous improvement within the organization.
- Implemented innovative solutions to address operational challenges, leading to increased efficiency and reduced costs.
- Demonstrated expertise in conflict resolution through mediating disputes between team members or departments, facilitating a harmonious work environment.
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
- Managed budgets for multiple projects, ensuring timely delivery and cost control.
- Collaborated with executive leadership to develop strategic plans aimed at achieving long-term organizational growth and success.
- Improved team productivity through effective communication, training, and performance evaluations.
- Main function is to pro-actively and re-actively monitor all devices in this account, provide hourly update while managing the flow of any incident end to end in the value chain
- Other responsibilities include network support (24 hours 7 days a week), Network design, server support, assist with network security, desktop support (connectivity, authentication problems, slow response etc), rolling out of SDWAN project and other projects, DR Testing (failover testing), Network Compliance with all standard (including devices specification stipulated by Cisco, Huawei or any supplier), back up of all device configuratios that are active in our network
- Management tools used to manage the network: Unibase, Cherwell, Citrix, ITSM (IT Service Management), BCC (Business Convergence Service Centre), Smarts, E-health, IPNET Toolkit, Power BI, SNOW, Webforce and IP Activator
- Successfully managed change initiatives by effectively communicating expectations clearly among affected individuals or groups.
- Championing the discussion in ICT strategy on how BCX can manage the present and the future while there is still time.
Operational Manager for Standard Bank South Africa LAN, WAN & RF solution
Telkom/BCX DC LAN Financial Services
3 2019 - 1 2020
- Managing the Present and the Future of Standard Bank South Africa Local Access Network (LAN) including Access Point’s (AP’s) and Wide Area Network (WAN
- Championing seamless network connection on wired and wireless while continuously improving processors, systems
- Responsibilities include Special Service activation and assurance, quality acceptance and commissioning of new network elements, MCN & IP Networks & Services, operational leadership and control, as well as the definitions, plans and coordination of the operational objectives and deliverables in support of the business plan
- Utilize my leadership and management skills to manage, inspire action, motivate, develop, coach and utilizes the human capital and other resources in alignment & support of the business objectives in order to enhance competitive behavior and performance, meet customer expectations and ensure quality of network and services.
Operational Manager for Standard Bank South Africa WAN and Innovation Ambassador
Telkom/BCX Managed Customer Network Solution
01.2020 - 04.2021
- Managing Standard Bank South Africa WAN and was asked by BCX to come up with a section that will provide end to end Cloud Solution
- Provide plan, resources and leadership on NGN (Next Generation Network) projects, IOS Upgrades, Failover testing to all platinum sites, TDIS link clean up
- Championed lean management principles within the organization, optimizing workflows while minimizing excess resource consumption.
- Responsibilities include Special Service activation and assurance, quality acceptance and commissioning of new network elements, MCN & IP Networks & Services, operational leadership and control, as well as the definitions, plans and coordination of the operational objectives and deliverables in support of the business plan
- Utilize my leadership and management skills to manage, inspire action, motivate, develop, coach and utilizes the human capital and other resources in alignment & support of the business objectives in order to enhance competitive behavior and performance, meet customer expectations and ensure quality of network and services.
Manager at MCNS
Telkom Managed Customer Network Solution
09.2016 - 03.2019
- Responsible for the management of the allocated functional area in the MCN environment
- Responsibilities include Special Service activation and assurance, quality acceptance and commissioning of new network elements, MCN & IP Networks & Services, operational leadership and control, as well as the definitions, plans and coordination of the operational objectives and deliverables in support of the business plan
- Utilize my leadership and management skills to manage, inspire action, motivate, develop, coach and utilizes the human capital and other resources in alignment & support of the business objectives in order to enhance competitive behavior and performance, meet customer expectations and ensure quality of network and services.
Network Specialist
Telkom Managed Customer Network Solution (MCNS)
04.2006 - 08.2016
- Network Configurations and trouble-shooting
- Network Sign off for new assigned projects
- Network monitoring for Nedbank, Mutual and Federal and Old Mutual
- Attend to Client’s requests for assistance with cut-overs and customer networks
- Ensure correct/suitable dispatching of router and base configuration to CNFO technicians and network restoration
- Compile monthly reports within SLA
- Report includes valid feedback and recommendations concerning the health of the customer network
- Investigate slow response / errors on the customer networks as required
- Ensure that router configurations are backed up monthly after change request is complete
- Ensure that all customer back-up links are configured, tested and working correctly on a monthly basis
- KPI measured against the % faults cleared within 12 hours
- Provide feedback on Assurance Report
- Provide implementation plans for changes, within 2 days after receipt of request
- Complete all port allocated requests within 6 hours
- Apply the Change Management Procedure
- Ensure Data integrity of all customer networks by doing continuous reviews and quality audits of data on management systems
- Ensure professional, detailed information is entered on all incidents and are cleared correctly
- Ensure the Network IP sheets, Diagrams or database for a customer is up to date and backed up on a common specified shared drive
- Provide information for post mortem reports within 12 hours after failure as required
- Ensure customer needs and requirements are met as per SLA and escalate as required
- Communicate with other links of the value chain to ensure optimal service to customer
- Provide minutes from meetings attended and resultant actions
- Adhere to escalation procedure.
Network Controller
Telkom SA
09.2003 - 04.2006
- Pro-actively do Surveillance, Control and analysis of assigned customers on core network
- Assuring network availability according to SLA
- Update logged faults on an hourly basis and also update Client according to SLA
- Track and escalate all faults according to escalation procedure within GMTR
- Ensure professional, detailed information is entered on all incidents and are cleared correctly
- Report slow response/errors on the customer networks as required
- Ensure that all tickets from Unibase centres are attended timorously, with progress feedback and tracked until resolution
- Ensure the dispatching of a correct or suitable technician and that the network service is restored.
Senior Technical Officer
Telkom SA (Mkuze)
08.2001 - 09.2003
- Sharing of skills within my team
- Create transmission records from Mkuze Telkom Exchange to Kwangwanase Telkom Exchange
- Resolve all Transmission, Radio, Microwave and Telematics faults in my allocated area before reporting back to Main Telkom Exchange
- Perform Standby duties on a monthly basis.
Technical Officer
Telkom SA
03.1998 - 07.2001
- Perform trouble-shooting on GSM faults
- Perform monthly routes for all exchanges and report any discrepancies on the network
- Resolve all faults in my allocated area as per SLA, from single line faults to 155 Mb/s
- Perform first line maintenance on standby plant
- Conduct maintenance to all Transmission equipment’s
- Perform safety routines on a monthly basis including optical fibre.
- Ensured smooth operation of critical systems by performing routine backups and disaster recovery planning.
Education
Master Of Business Administration -
Nelson Mandela University
Programme in Management Excellence (PME) - undefined
North West Univestity (Potchefstroom Business School)
National Diploma in Electrical Engineering - undefined
Mangosuthu Technikon
Grade 12 - undefined
NqabakaZulu Comprehensive High School
Digital Leadership Development Program -
WITS business School
Skills
Team Leadership
Customer Relationship Management (CRM)
Process improvement strategies
Work flow planning
Computerliteracy
Microsoft Office packages, Smarts, Webforce, Unibase, Service Portal for Dimension Data, Syslog for environmental alarms on the switches and routers, Nvs-web, Sintrex, Cisco Works, NFMS (Netcool), Hyper-terminal, IP Activator, Secure CRT, E-health, SAT Tool, SAP, IPNET tool kit, MSP Top talkers, XACT for testing of xDSL, Network Application Visibility, Executive Reports application, Outlook, WAAS, Project Management, ITIL V1 (Certified), ITVL V3 (Certified), BCRIM, WAAS Training, CWLS, Engaging the Manager, The Coaching Manager, The Leading Manager, The Empowering Manager, The Team Enabling Manager, Customer Care for Performers, Customer Relationship, NFMS:End user, LAN Technology Overview, Implementation Cisco Works for LAN/WAN, Building Scalable Cisco Internetworks, Voice over IP, CCNA, Basic Cisco router Installation and Maintenance, Transmission: Surveillance DPAM (Ver.3), Transmission: SDH Orientation, Transmission: Surveillance MDAQ/MLTU, Transmission Principles, Introduction to Pulse Code Modulation, Higher Order Multiplexing Equipment, Point to Point/Multipoint Principles, HDSL (ECI), FPMX system, Optic Fibre: 4x2 Mb/s System, 34 Mb/s Optic Fibre System (ALTECH), Health and Safety Induction (HASIN), Fall arrest (Certified), 4x4 Advanced Driving (Certified), HDSL (ORCKIT), EWSD: Introduction to Digital line Unit, TXOPS 4.2.7, CBS: Fault and Order Management – MDF, Telematics: Products and Services, Satellite: VSAT Remote (Hughes), Basic Rate ISDN for Core Networks Operations, First Aid – Level 1, Management of Occupational Safety, Microwave Radio: Ericsson Mini E-Link and C-Link
Contactnumber
012-685 4282, 081 354 8311
Personal Information
- ID Number: 7701075452082
- Citizenship: South African
- Health Status: Excellent
- Driving License: Code 08
References
- Dherson Naidoo, Manager BCX, 081 318 9472
- Kayshree Govendor, Senior Manager at BCX, 081 354 3642
Timeline
Operational Manager for Standard Bank South Africa WAN and Innovation Ambassador
Telkom/BCX Managed Customer Network Solution
01.2020 - 04.2021
Manager at MCNS
Telkom Managed Customer Network Solution
09.2016 - 03.2019
Network Specialist
Telkom Managed Customer Network Solution (MCNS)
04.2006 - 08.2016
Network Controller
Telkom SA
09.2003 - 04.2006
Senior Technical Officer
Telkom SA (Mkuze)
08.2001 - 09.2003
Technical Officer
Telkom SA
03.1998 - 07.2001
Operational Manager for Nedbank, Old Mutaul Insure and Oldmutual Mutual & Federal (Maslow account)
Telkom/BCX Commercial Services Operations
4 2021 - Current
Operational Manager for Standard Bank South Africa LAN, WAN & RF solution
Telkom/BCX DC LAN Financial Services
3 2019 - 1 2020
Master Of Business Administration -
Nelson Mandela University
Programme in Management Excellence (PME) - undefined
North West Univestity (Potchefstroom Business School)
National Diploma in Electrical Engineering - undefined
Mangosuthu Technikon
Grade 12 - undefined
NqabakaZulu Comprehensive High School
Digital Leadership Development Program -
WITS business School
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