THELMA GOITSIRARA HAPHANE
Fleet Controller/Health And Safety Officer
Klerksdorp
Summary
Dynamic fleet management professional with extensive logistics coordination and operational efficiency expertise. Recognized for exceptional team collaboration and a consistent track record of achieving operational goals. Strong aptitude for problem-solving and adaptability in fast-paced environments. Extensive experience in administration, supported by a robust background in travel coordination, guest relations, and office management, facilitates streamlined processes and enhanced client satisfaction. Proficient in optimizing workflows, managing executive calendars, and utilizing various systems and software tools while maintaining high standards of administration and project management skills. Actively seeking opportunities within the health and safety industry.
Overview
19
19
years of professional experience
8
8
Certifications
Work History
Fleet Controller
Real Beat Trading
03.2020 - Current
- Worked with drivers, customers and company personnel to resolve service issues, routing and planning and mechanical problems.
- Managed daily fleet operations to guarantee optimal utilization of resources and minimize downtime.
- Reduced fuel consumption for cost savings with regular vehicle maintenance and driver training programs.
- Improved fleet efficiency by implementing strategic route planning and scheduling systems.
- Streamlined communication between drivers and dispatchers, ensuring timely updates on job statuses and potential delays.
- Performed administrative duties.
- Increased driver satisfaction through the implementation of fair incentive programs.
- Developed strong relationships with vendors for cost-effective procurement of parts, supplies, and services.
- Provided all drivers with pertinent safety materials regarding rules and regulations.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Maintained accurate driver information for delivery scheduling.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Organized records of vehicles, schedules and completed orders.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
Travel and Admin Coordinator
BASF Chemical
08.2015 - 01.2020
- Travel, Accommodation and Venue Coordination for Company
- Arrange all aspects of travel arrangements: Flight and Land arrangements, Visa appointments and Applications, Travel Insurance, ordering forex
- Process bookings using Online Booking portals (TravelIT)
- Analyze quotations received from the TMC and do quality check on all quotes received
- Organize Workshops, CSI Events and Conferences for different entities/Business Units
- Prepare Power Point slides for travel department
- Prepare and Coordinate inductions for new employees in the company
- Ensure Travel Department quality, standards and SLA's are maintained for all travel arrangements and correspondence
- Liaise with suppliers
- Constantly guide and educate travelers on the company Travel policy and on latest travel trends
- Inform the travelers of the required travel documentation; ensure the correctness of the travel documents
- Provide general administration
- Upload Airplus credit card statements for different entities, in order to reconcile travel expenses
- Ensure policy compliance with every spend
- Upload and reconcile CSV statements using Excel
- Submit reconciled statement to finance department for processing and advising on queries
- Always available on the afterhours emergency cell phone
- Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
Travel and Catering Coordinator
Munich Reinsurance
07.2013 - 07.2015
- Providing Travel Management for the company
- Arrange all aspects of travel arrangements: Flight and Land arrangements, Visa appointments and Applications, Travel Insurance, ordering forex
- Analyze quotations received from the TMC and do quality check on all quotes Received
- Catering Canteen and in-house dining facilities
- Taking meeting monthly Indaba company meetings
- Reconcile Travel expense credit card with Excel
- Take minutes for the company indaba meetings
- Assisting Corporate services with CSI events, marketing events and internal Staff events
- Assist other Business Units in organizing Team Buildings
- Procurement pertaining to the above
- Booking meeting rooms and organize catering for the members
- Reconciliation of travel expenses
- Prepare service Level Agreements, contracts with suppliers
- Processes and policies relating to main focus areas, like the travel policies and other policies related to travel with the company
Travel Coordinator
Internet Solutions
09.2010 - 07.2013
- Booking flights Domestic, Regional and international on Amadeus GDS system
- Also using Amadeus for ticketing - doing re-issues
- Booking accommodation and car hire
- Assisting with travel Documents - Passport Applications and Visas
- Travel insurance
- Creating purchase orders on oracle
- Download CSV file reconcile statement - forward to processing payment
- Planning team-building for different Business Units
Travel Consultant
Global Choices
09.2007 - 08.2010
Travel and Visa Consultant (In-service Training)
XL Sandown Travel
07.2007 - 09.2007
Education
Diploma In International Travel And Tourism - Tourism
Varsity College
Sandton01.2007
Skills
- Logistics management
- Travel management
- Office operations management
- Office administration
- Document organization
- Effective presentation preparation
- Adherence to safety protocols
Certification
Certification in customer care
Timeline
Fleet Controller
Real Beat Trading
03.2020 - Current
Travel and Admin Coordinator
BASF Chemical
08.2015 - 01.2020
Travel and Catering Coordinator
Munich Reinsurance
07.2013 - 07.2015
Travel Coordinator
Internet Solutions
09.2010 - 07.2013
Travel Consultant
Global Choices
09.2007 - 08.2010
Travel and Visa Consultant (In-service Training)
XL Sandown Travel
07.2007 - 09.2007
Diploma In International Travel And Tourism - Tourism
Varsity College