THELMA TSEKA

MARKETING OF FRANCHISE OPPORTUNITIES:

• Advertising of all new opportunities and re-sales.
• Adverts shared via e-mail, what’s app and website.
• Obtain quotes for placement of advert’s if necessary.
• Send quotes for approval.
• Arrange payment.
• Place adverts
• Liaise with Marketing Manager and marketing agency regarding updates required for the company's website (Incl. new and existing)
• Attend monthly marketing agency meetings discussing possible ad’s, google ad words and monthly lead stats and tracking.

HANDLE ALL ENQUIRIES:

• Receive calls from interested parties who may be interested in purchasing a franchise.
• Record all enquiries on database
• Capture and maintain all statistics on electronic and telephonic enquiries.
• Enquiries received from adverts, what’s app line, website etc.

ONLINE ASSESSMENT TESTING:

• Complete admin related to online assessment testing.
• Send online assessment invite to applicant and SHL.
• Share results with the applicants

PREPARE APPLICATIONS FROM INTERESTED PARTIES:

• Follow up on application forms and obtain outstanding details.
• Share the online assessment (SHL) detail with applicants and request Credit Check check.
• If all clear, prepare final file for interview.
• Prepare approval interview form ready for interviews.
• Update and modify interview forms as necessary.
• Hand over interview pack and ensure outcome is shared with applicant, together with updating system accordingly and discard file if applicant not approved and file for safe keeping.
• Update disclosure document (monthly)

FOR SALE STORES:

• Forward notification of sale document for completion to franchisee
• Receive notification from franchisee regarding store for sale.
• Instruct finance to start updating the budget/profit & Loss and manage process
• Share valuation of business to seller
• Place store on for sale list to recruit a buyer
• Compile and update a list of all stores on sale keep information relevant
• Circulate internal approvals (EC) to necessary departments for approval of current franchisees - confirm status in IC meeting.
• Notify prospective franchisees (approved, applications and enquiry database) of availability of stores for sale.
• Communicate and receive all necessary documentation regarding sale of store (approved figures, selling pitch, potential figures if needed)
• Update interested existing franchisees on status of the sale of their store (telephone, e-mail)

ALLOCATION OF NEW OPPORTUNITIES

• Recruit franchisee for new opportunity (existing, approved and in process)
• Allocate and share franchisee detail with team once confirmed to proceed.

RESEARCH (when required)

• Conduct research on competitors
• Conduct research on countries abroad when an enquiry comes in for possible expansion within a specific country.
• Research is done mainly via internet and placed onto an excel spreadsheet.Information is forwarded to the Legal Director and Manager
  

SALES MEETING:

• Take minutes in the sales meeting and action the specific outcomes from the meeting.
• Update minutes from previous meeting (Sales Sheet)
• Update minutes from previous meeting (new opportunities)
• Circulate to attendees.
• Feedback on lead status

GENERAL LIAISON:

• Receive and forward all customer complaints received on e-mail to relevant person.
• Receive and respond to e-mails received from mailbox.
• Where necessary on forward to relevant department or person.
• Keep communication with existing and approved franchisees

FRANCHISE SYSTEMS:

The Messenger (What’s App)

• Reply and communicate timely.
• Recruit and share opportunities.
• Ensure monthly payment has been processed.

In-house System

• Manage, updated to ensure the system is relevant.
• Ensure monthly payment has been processed.

REPORTING REQUIREMENTS:

Weekly:

• Status on New Opportunities and Sales to Legal Manager

BI- Weekly:

• Status on New Opportunities and sales in IC Meeting to Legal Director, Legal Manager and Property Team

Monthly:

• Compile monthly detailed report on incoming leads and share with Legal Director, Legal Manager, Property Team and Marketing Agency

Update Disclosure Document

• Handle requests and queries appropriately
• Produce reports, presentations and briefs
• Answer phone calls and emails and take messages
• Screen and direct phone calls and distribute correspondence
• Schedule meetings and manage calendars
• Devise and maintain office filing system
• Typing of Documents and contracts
• Ability to interact with Executive level employees
• Ad hoc errands
• Switchboard managements
• Allocating boardrooms
• Report boardroom issues to Infrastructure
• Ensuring that all boardrooms, lounges and reception areas display cleanly and professionally
• Assisting the social committee with all social events
• Ordering food for the directors and staff
• Conduct Client Surveys

• Provide assistance and support for incoming queries and issues New and existing Franchise Business Sales
• Business Consulting with prospective franchise partners
• Facilitate the new/existing Franchise approval process Advice Prospective Franchise Partners about funding
• Ensure that Franchise Partners run a profitable Franchise Model
• Encourage new business and always look out for feasible sites
• Maintain relationships with Franchise Partners
• Ensure that all HR standards are meet by Franchise Partners
• Ensure that all Franchise partners have The Franchise Operating Manuals
• Ensure that all Operational Standards and Operating Systems are adhered to as per the Franchise Agreement and Operations Manual
• Encourage Franchise Partners to maintain hygiene standards
• Respond to email messages to prospective franchise Partners seeking help with feasible locations
• Maintain relations with property agents, landlords and Centre Management
• Receive questionnaires daily, evaluate and respond accordingly.

• Provide assistance and support for incoming queries and issues related to customer care
• Boardroom management
• Organising courier collections
• Take screening phone calls, and sort and distribute post.
• Follow up with customers to ensure the issue has been resolved.
• Deal with queries from the public and customers
• Ensure knowledge of staff movements in and out of organization
• Monitor visitor access and maintain security awareness
• Provide general administrative and clerical support
• Prepare correspondence and documents
• Receive and sort mail and deliveries
• Schedule appointments and interviews
• Maintain an appointment diary either manually or electronically.
• Organize conference and meeting room bookings
• Co-ordinate meetings and organize catering
• Monitor and maintain office equipment
• Control inventory relevant to reception area