Thelma Haphane

• Coordinate and manage communication between guest and staff.
• Welcoming guest
• Manage the directors diary and calendar.
• Monitor daily bookings
• Ensure that the guest relations comply with the standards and operating procedures of the establishment
• Analyze customer feedback
• Order guest lodge consumables
• Reconcile monthly expenses.
• Process documents and file or save accordingly.
• Constantly liaise with housekeeping to provide comfortable experience forthe guests.
• Create service level agreement for our corporate guests.
• Marketing the business in order to increase occupancy, social media and booking systems.
• Oversee check-in and check - out procedures, including reservations and financial transactions
• Book and setup conference facility
• Negotiate with clients on rates and services offered. Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
• Recorded expenses and maintained accounting records.
• Executed record filing system to improve document organization and management.
• Demonstrated exceptional adaptability when faced with shifting priorities or new assignments from management figures in real-time situations.
• Manage travel arrangements for senior executives by securing flights and making hotel reservations.
• Established administrative work procedures to track staff's daily tasks.

• Travel , Accommodation and Venue Coordination for Company

• Arrange all aspects oftravel arrangements: Flight and Land arrangements, Visa

appointments and Applications, Travel Insurance, ordering forex

• Process bookings viaOnline Booking portals(TravelIT)

• Analyze quotations received from the TMC and do quality check on all quotes received.

• Organize Workshops, CSI Events and Conferences for different entities/Business Units

• PreparePowerPointslidesfortravel department

• Prepare and Coordinate inductions for new employees in the company

• Ensure TravelDepartment quality,standards and SLA’s aremaintained for alltravel

arrangements and correspondence.

• Liaise with suppliers

• Constantly guide and educate travelers on the company Travel policy and on latest travel

trends.

• Informthe travelers of the required travel documentation; ensure the correctness of the travel

documents.

• Provide general administration

• Download Airplus credit card statements for different entities

• Upload and reconcile CSV statements using Excel

• Submit reconciled statement to finance department for processing and advising on

queries.

• Always available on the afterhours emergency cell phone.

• Providing Travel Managementfor the company (Board members,
• Providing Travel Managementfor the company (Board members, Exco and all staff)
• Arrange all aspects oftravel arrangements: Flight and Land arrangements, Visa appointments and Applications, Travel Insurance, ordering forex
• Analyze quotations received from the TMC and do quality check on allquotesReceived.
• Catering - Canteen and in-house dining facilities
• Taking meeting monthly Indaba company meetings
• Reconcile Travel expense credit card with Excel
• Take minutes for the company indaba meetings.
• Assisting Corporate serviceswithCSI events, marketing events andinternal Staff events
• Assist other Business Units in organizing Team Buildings
• Procurement pertaining to the above
• Booking meeting rooms and organize catering for the members.
• Reconciliation of travel expenses.
• Prepare service Level Agreements, contracts with suppliers
• Processes and policiesrelating tomain focus areas, like the travel policies and other policies related to travel with the company

• Booking flights Domestic, Regional and international on Amadeus GDS system
• Also using Amadeusforticketing- doing re-issues, booking accommodation and car hire.
• Assisting with travel Documents – Passport Applications and Visas. Travel insurance
• Creating purchase orders on oracle
• Download CSV file reconcile statement – forward to accountsfor processing payment
• Planning team building for different Business Units.

• BookingDomestic, Regional onGDS system(Galileo) and Amadeus
• Booking Point to Pointinternationalflights and ticketing on the GDS system
• Travel Documents – Passport Applications and Visas, Travel insurance.
• Book Travel packages with different tour operators
• Order stationery
• Do manual invoicing on Quick Trav (Invoicing System) for all reservations

• Provide general administration support.

• General Admin work which includes operating the switchboard.
• Organizing and Issuing Visas.
• Attending to walk in customers, completing booking cards, filing and other administration and support duties