Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Thelma Gumbo

Lonehill, Johannesburg

Summary

Versatile, personable and highly adaptable professional with over 8 years’ experience in communications, marketing and stakeholder relations. Poised to exceptionally contribute and support the delivery of targeted, high impact and lasting solutions for companies and clients. Strengths lie in creativity and conveying strategy into concise and actionable messaging. Passionate about stakeholder experience and social impact. Expert at representing products and delivering presentations to small or large groups. Excellent customer service skills and always up for tackling new challenges.

Overview

18
18
years of professional experience

Work History

BRAND REPRESENTATIVE

NU SKIN
01.2017 - 11.2022
  • Nurtured relationships with decision-makers in various social groups to win new business and increase repeat opportunities through monthly subscriptions.
  • Demonstrated initiative by persistently prospecting, networking and promoting Network Marketing business, with 20 voice calls to customers per day.
  • Planned and implemented advertising campaigns.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Enhanced sales performance through effective communication of product features and benefits.
  • Participated in regular sales meetings, contributing valuable insights for improving overall team performance.
  • Maintained up-to-date knowledge of industry trends, enabling informed recommendations to clients on product selection.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive brand perception and customer satisfaction.
  • Increased brand awareness by conducting product demonstrations and engaging with customers.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Mentored junior team members to help them develop essential skills for success in their roles as Brand Representatives.
  • Achieved consistent sales targets by actively engaging with potential customers and addressing their specific needs.
  • Supported the launch of new products by coordinating training sessions for fellow representatives on key selling points and techniques.
  • Communicated product value, quality, and style to educate and entice potential customers.
  • Collaborated with team members to develop innovative marketing strategies for promoting the brand.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.

GRADUATE ADMINISTRATOR

VODACOM
08.2016 - 12.2016
  • Provided administrative support to programs and internal teams
  • Managed successful end to end execution and delivery of all Graduate initiatives aligned with Emerging Talent strategy
  • Business Engagement, Recruitment and Selection Development programme effectiveness, and Rotations Management within Vodacom
  • Managed Budgets of up to R250 000 and implemented cost-saving initiatives.
  • Enhanced office efficiency by streamlining administrative processes and implementing time-saving procedures.
  • Provided exceptional customer service to students, staff, and faculty by addressing inquiries promptly and courteously.
  • Assisted in the recruitment process by screening candidates, scheduling interviews, and conducting reference checks.
  • Contributed to a positive work environment through proactive problem-solving, team collaboration, and maintaining a professional demeanor at all times.
  • Maintained confidentiality when handling sensitive information relating to student records or staff matters.
  • Reduced errors in documentation by meticulously proofreading and editing materials before distribution.
  • Collaborated with team members on special projects to achieve departmental goals efficiently.

PROJECTS OFFICER

CULTURE FUND TRUST
01.2009 - 08.2009
  • Performed Project Management, Stakeholder Communications and Relationship Management.
  • Facilitated Business Development and Training for entrepreneurs in the arts.
  • Optimized project processes by identifying areas for improvement and implementing corrective actions.

ASSOCIATE MEDIA OFFICER

COMMUNIQAIDS
01.2007 - 07.2008
  • Media Monitoring, Business Development, and Coordination of regional workshops, weekly.
  • Prepared a variety of different written communications, reports and documents,
  • Developed key reports to sponsorship organisations including the Gates Foundation, Women In Media Foundation (WIMF), Open Society Foundation and SAfAIDS.
  • Evaluated media activities in the market space to identify potential areas of opportunity or threats requiring adjustment of strategy.

BROADCAST PRODUCTION TRAINEE

ZBC
01.2005 - 12.2006
  • Television Production and Presentation.
  • Script writing for television programmes for weekly national broadcasts.
  • Continuously updated industry knowledge by attending relevant trainings, workshops, and seminars, applying new learnings to improve overall performance in the role.

Education

BA Communication Science -

University of South Africa
06.2024

Diploma in Mass Communication - Broadcasting -

Harare Polytechnic
12.2006

Skills

  • Excellent communicator, verbal and written language, on and off camera
  • Microsoft Suite competent
  • Copywriting
  • Social Media marketing
  • Strategy development
  • Graphic design
  • Goal-Oriented
  • Brand Awareness

Volunteer Experience

Creative Liaison, Rivers Church, 01/01/10, 12/31/21

Assisting in the Creative Team, focusing on photography, brand and marketing support, events management and consulting services in the Women's Ministry and the Rivers Foundation., Operating the lighting desk during services.

Timeline

BRAND REPRESENTATIVE

NU SKIN
01.2017 - 11.2022

GRADUATE ADMINISTRATOR

VODACOM
08.2016 - 12.2016

PROJECTS OFFICER

CULTURE FUND TRUST
01.2009 - 08.2009

ASSOCIATE MEDIA OFFICER

COMMUNIQAIDS
01.2007 - 07.2008

BROADCAST PRODUCTION TRAINEE

ZBC
01.2005 - 12.2006

BA Communication Science -

University of South Africa

Diploma in Mass Communication - Broadcasting -

Harare Polytechnic

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