Theetsa Makgoka

Drive client relationships and business development efforts.

• Negotiated contracts successfully, securing favorable terms for both the company and clients.
• Maintain and grow a portfolio of client accounts.
  Identify new business opportunities aligned with Brilliware’s offerings.
• Lead client communications, proposals, and presentations.
• Ensure smooth client onboarding and retention processes.
• Represent Brilliware at events, forums, and industry gatherings.
  Track and report on account performance and client satisfaction.
• Develop strategic insights for market expansion and positioning.
• Analyze industry trends and competitor movements for actionable insights.
• Shape brand messaging and market positioning strategies.
  Collaborate with marketing and delivery teams on go-to-market plans.
• Lead innovation and strategy workshops with stakeholders.
  Support content development for campaigns and thought leadership.
• Manage bid and tender submissions across sectors.
  Identify tender opportunities via portals, networks, and procurement platforms.
• Conduct pre-qualification assessments to ensure alignment with business capabilities.
• Prepare and submit comprehensive bid responses, end to end.
  Collaborate with finance, technical, legal, and business development teams.
• Participated actively in networking events and trade shows, representing the company professionally and expanding its reach within target markets.
• Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
• Attend briefing sessions.
• Pre-qualify Tenders.
• Manage response processes for RFPs, RFIs, and RFQs.
• Ensure technical, legal, and commercial compliance across bid submissions.
• Coordinate tasks and timelines across stakeholders to ensure on-time delivery.
• Maintain and improve the bid content library, templates, and historical proposals. Review customer requirements and evaluation criteria to tailor responses.
• Analyze bid results and win/loss feedback to strengthen future submissions.
• Host post-tender debriefs and lessons learned reviews.
• Monitor procurement regulations, trends, and compliance updates.
• Standardize bid desk processes, governance, and quality control. Track bid performance metrics, submission success rates, and conversion outcomes. Provide training and mentorship to junior or supporting staff on bid processes.
• Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
• Streamlined account management processes for increased efficiency and improved client retention rates.
• Negotiated favorable terms in high-stake contracts, ensuring profitability and long-term partnership viability.
• Streamlined internal processes for customer relationship management, significantly reducing response times to client inquiries.
• Led negotiations, securing deals that aligned with both client expectations and company goals.
• Fostered long-lasting relationships with major clients to secure repeat business and referrals.
• Built relationships with customers and community to promote long term business growth.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Managed high-impact projects from inception to completion, consistently delivering results on time and within budget constraints.
• Established metrics and KPIs to measure performance and guide strategic decision-making.
• Contributed to event marketing, sales and brand promotion.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Attended monthly sales meetings and quarterly sales trainings.
• Developed, maintained and utilized diverse client base.
• Collaborated with cross-functional teams to develop comprehensive sales proposals that addressed all aspects of client requirements.
• Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.

• As a founder and manufacturer with an SADC (Southern African Development Community) import and export license, my scope of work encompasses a wide range of responsibilities, from product development, sourcing, purchasing raw material and manufacturing.

• Company Overview: (CONSUMER & BUSINESS)
• Spearheaded innovative product development initiatives, enhancing market competitiveness.
• Cultivated robust supplier/vendor relationships across Mobile Voice, Data, Network, and Accessories sectors.
• Vigilantly enforced vendor adherence to Service Level Agreements (SLAs) to maintain service quality.
• Orchestrated strategic Roadmap meetings with Original Equipment Manufacturers (OEMs) to align product visions.
• Streamlined operations by generating material codes for Voice/Data and accessories, improving tracking efficiency.
• Excelled in inventory management utilizing SAP reporting tools to optimize stock levels.
• Implemented comprehensive vendor performance metrics to ensure accountability and continuous improvement.
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• Company Overview: (CONSUMER & BUSINESS)
• Spearheaded product development initiatives, enhancing the supply chain for mobile voice, data, network, and accessories.
• Excelled in supplier/vendor management, fostering robust relationships and ensuring seamless supply chain operations.
• Expertly managed Service Level Agreements (SLAs) to maintain high standards of service and delivery.
• Conducted strategic roadmap meetings with Original Equipment Manufacturers (OEMs) to align product timelines.
• Negotiated competitive prices through meticulous benchmarking, contributing to cost-efficiency.
• Managed inventory and stock ordering for Telkom business customers, ensuring optimal levels to meet demand.
• Created and maintained material codes for voice/data and accessories, utilizing SAP for accurate stock management.
• Implemented effective inventory management strategies to minimize costs and maximize availability.
• Coordinated with external parties to align Telkom's device lifecycle management, ensuring market readiness.
• Collaborated with the marketing team to forecast demand and prepare for product launches.
• Developed 'Go to market deals' that positioned Telkom competitively, driving sales and market growth.
• (CONSUMER & BUSINESS)

• Company Overview: (CONSUMER & BUSINESS)
• Developed and optimized operational and administrative protocols to enhance process efficiency.
• Utilized data analytics for strategic restocking and inventory management, ensuring timely replenishment.
• Crafted and executed purchasing and distribution plans aligned with overarching corporate objectives.
• Managed and reduced costs through the promotion of resource-efficient practices.
• Fostered strong relationships with suppliers and customers to ensure smooth distribution operations.
• Integrated cutting-edge technologies to boost operational productivity and elevate production capacity.
• Diligently documented procurement and inventory transactions for precise record-keeping.
• Sustained optimal inventory levels to minimize costs while meeting business demands.
• (CONSUMER & BUSINESS)

• Company Overview: (CONSUMER & BUSINESS)
• Expertise in Transmission and Switching Inventory Management, ensuring optimal channel performance in line with SLA agreements.
• Proficient in managing SLAs for top-tier vendors including Siemens, Sony Ericsson, Molapo, and SAAB Grintek.
• Skilled in balancing demand and supply planning to maintain inventory efficiency.
• Proficient in generating and interpreting reports to support strategic decision-making.
• Effective communicator, keeping regional teams updated on technological advancements.
• Accomplished in the procurement of commodities, both locally and internationally, to meet demand forecasts.
• Routine evaluation of supplier performance to maintain high service standards.
• Leadership in conducting monthly meetings with suppliers and internal stakeholders to align on objectives.
• Strategic in sourcing additional suppliers to mitigate risks and prevent inventory write-offs and financial losses.
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• Company Overview: (CONSUMER & BUSINESS)
• Expert in category management, encompassing sourcing, competitive pricing, and procurement of network build equipment, including transmission and switching technologies.
• Proficient in identifying and mitigating risks associated with emerging technologies to maximize profitability and ensure sustainable ROI.
• Skilled in vendor and end-user management, fostering strong relationships and ensuring mutual success.
• Committed to upholding compliance and governance standards throughout the procurement process.
• Adept at managing Broad-Based Black Economic Empowerment (BEE) initiatives and vendor relations.
• Competent in gathering, consolidating, and assessing business requirements to inform sourcing strategies.
• Demonstrated ability to conduct comprehensive Life Cycle Cost Analysis to drive cost-effective decisions.
• Experienced in delivering insightful 'demand and need' analyses to executive committees (EXCO).
• (CONSUMER & BUSINESS)

• Company Overview: (CONSUMER & BUSINESS)
• Led Mast Accommodation initiatives, optimizing space distribution for multiple telecom operators.
• Delivered advanced management support to premier mobile networks including Cell C, Vodacom, and MTN, along with essential non-mobile entities like Transtel, Sentech, and SAPS.
• Provided expert guidance to Corporate Account Managers, Radio-Site Engineers, and Network Teams for all Interconnection RFQ responses.
• Managed the fulfillment of Interconnection SLAs with Telkom, fostering strong relationships with key mobile operators.
• Processed Retail Business inquiries for a range of services from Voice to Non-Voice Mobile Cellular Operators with meticulous attention to detail.
• Generated detailed reports and analytics for project deployments, covering both transmission and U/W components.
• Reported critical performance indicators to Senior Management, enabling strategic decision-making.
• Contributed significantly to the management and coordination of Telkom's transmission, Switching Network, and Infrastructure initiatives.
• Exhibited leadership by assuming managerial responsibilities as needed.
• (CONSUMER & BUSINESS)

• Company Overview: (CONSUMER & BUSINESS)
• Spearheaded procurement as Technical Buyer for top-tier network systems including Siemens, Diana, Opcon, Marconi, and Teltrace.
• Streamlined order coordination and dispatch processes, enhancing efficiency in sell-in and sell-out management.
• Developed comprehensive Bills of Material for both recovered and unrecovered equipment.
• Executed precise invoicing through the Profitability System to ensure accurate customer billing.
• Maintained competitive product pricing and monitored inventory levels of key systems such as Diana, Teltrace, and Opcon.
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• Company Overview: (CONSUMER & BUSINESS)
• Streamlined TBI monitoring for various cable types, ensuring robust security tracking.
• Mastered procurement processes for key installation materials via SAP and Walker platforms.
• Guaranteed precise and punctual material deliveries to Material Centres, meeting purchase order criteria.
• Proactively engaged in customer order follow-ups, facilitating efficient issue resolution with technical teams.
• Directed service restoration operations, adeptly managing ETAs for customer satisfaction.
• Managed the Procurement bucket with vigilance, effectively mitigating stock discrepancies.
• Expedited equipment-related issue resolution, upholding high service quality standards.
• Orchestrated maintenance order coordination, securing material availability for uninterrupted service repairs.
• Balanced stock levels with precision, enhancing inventory control and preventing logistical inefficiencies.
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