Cooking
Thavashni Naidoo
Summary
I am a highly motivated individual who does not shy away from challenges. I am a people’s person. I enjoy networking and relationship building as well as maintaining the relationships. I believe in making a difference in customer services and ensuring that the staff is aware and well trained on the importance and consequences of customer services. I enjoy investigations and resolving challenging situations.
Overview
8
8
years of professional experience
1
1
Language
Work History
Branch MANAGER (Market Manager)
Nedbank
5 2016
- Achieve sales growth targets
- Identify and communicate sale opportunities and collaborate with sales and service teams across Small and Digi store types to inspire team to define and implement action plans to grow profit and market share
- Drive client acquisition and increase digital market activity across the community
- Monitor community growth and business profitability reports, address gaps and ensure momentum to meet objectives
- Achieve market profitability targets by applying profitability levers and driving increased digital sales and activity
- Manage controllable expenses (i.e
- Overtime, stationery, telephone, traveling) within the agreed financial parameters
- Client Engagement: Analyse client profiles to understand their needs and to identify leads for cross-selling or client retention/growth
- Ensure client teams are prepared for client engagements to improve client experience and acquire/retain clients
- Analyse client feedback reports from Service teams and address/ action plan and root causes with teams to achieve service excellence goals
- Enhance client experience aligned to the Nedbank brand pillars by ensuring that all stores meet the defined service standards and corporate image requirements
- Educate clients to shift towards transacting and servicing through digital channels and focus on increasing digital activity
- Ensure compliment and complaint management
- Risk and Ops: Ensure Key Individual (KI) FAIS responsibilities are executed as per compliance guidelines
- Manage operational activities as per the Branch Risk Observation Training Analysis (BROTA), Control Check list, branch cash holdings, Document Management Portal and compliance training
- Monitor Risk and Compliance reports and act on key risk and non-compliance matters
- Embrace workforce and queue management to ensure optimal store efficiency
- Manage the security aspects of day to day risks
- Ensure adherence to process mandates limits
- Ensure all equipment is maintained
- Lead: Participate in the preparation of business performance reports to engage management on a regular basis
- Translate business goals into team and personal goals based on team roles and responsibilities
- Work with the support and management teams to remove identified hurdles preventing team and community to achieve predefined goals and develop a client-first mindset
- Ensure team is trained and compliant and have the necessary tools to deliver on their goals
- Inspire the use of learning tools and identify development and growth opportunities for individuals and teams
- Engage team on performance through regular performance discussions on personal and business goals and use creative means, brainstorm opportunities for continuous improvement to be more efficient in delivery and be more effective in meeting client needs
- Be an example to team and others by bringing the Nedbank values and behaviours to life through own behaviour, practice and self-growth
- Lead through coaching, mentoring, facilitating and inspiring teams and stakeholders.Ensure and lead consequence management, discipline and effective employee relations.
Sales Support Manager
Nedbank
12.2010 - 01.2016
- Ensure that there is a great understanding on the Strategy and all retail staff are delivering towards the plan of action
- Ensuring that the managers are clear about their roles and responsibility in executing effectively
- Execute the local area marketing activities organized by National and Regional by being on the job, ensuring planned activities are delivered on and ROI is achieved
- All Lam activities are calculated according to a budget that is realistic and measuring against to see ROI achieved
- Manage all external vendors’ expectations with proper training and development workshops
- Conduct mystery shopping with feedback to AMs to increase coaching and awareness
- Optimize all sales opportunities through support to the regions branch network to facilitate the region achieving its sales targets
- Implement and deliver new initiatives and projects, and provide support to ensure systems capability
- Identify staff development areas and action through line managers
- On the job coaching activities to achieve sales and service objectives
- Assist in operation requirements
- Training and development of Branch managers and sales staff
- Arrange workshops and meetings for regional drive.
Branch Manager
Nedbank
09.2010 - 11.2011
- My role is to manage and lead people to deliver great client service and to drive sales to increase revenue for the branch whilst managing processes and procedures to ensure compliance, to reduce risk.
Team Leader Client Management
Nedbank
12.2007 - 09.2010
- Manage sales team to deliver client service and sales and to increase revenue in the branch whilst adhering to compliance processes and to also reduce risks
- To ensure client satisfaction and retention and expansion of client base
- Managing training needs
- Ensuring staff is fully competent to deliver world class service and sales.
Education
Fais Accreditation- Re 5 and Re 2 (KI) -
Technikon -> Other -> Damelin & Moonstone
Certificate of Mastery in the Nedbank Leading in the Digital Age Powered by the Skillsoft Leadership Development Program - undefined
National Certificate: Generic Management: General Management - undefined
BANK SETA
Further Education and Training Certificate: Banking - undefined
BANK SETA
Managing Projects -
IIR Completed A Course in Project Management.
Degree -> B.A - undefined
University -> University of Kwa-Zulu Natal (UKZN)
Certified -> Retail Banking - undefined
University -> International Retail Banking Academy
Skills
Relationship building and management
Quality Assurance
Banking
Team Supervision
Risk Assessment
Business Planning
Employee Development
Teamwork and Collaboration
Customer relationship development
Project Management
Financial Services
Proactive and Focused
Decision-Making
Customer Service
Reliability
Recruitment and hiring
Goal Setting
Sales Support
Self Motivation
Conflict Resolution
Team Building Leadership
Verbal/written communication
Problem-solving aptitude
Strong team-builder
Staff Recruitment and Hiring
Excellent work ethic
Risk Management
Personal Information
- ID Number: 7505060168086
- Disability: None
- Ethnicity: Indian
- Citizenship: South African Citizen
- Date of Birth: 05/06/75
- Gender: Female
- Driving License: Yes - 403300021F10
Country Born
South Africa
Telephone Work
0824960735
Volunteer Experience
Presented financial education training for Jozi CBD @ Work Students for the Rea Vaya project.
Interests
Reading
Dancing
Social Media
I love interacting and using on Socil media as well as AI to analyze and summarize data. I enjoy having the access to so much of information.
Timeline
Sales Support Manager
Nedbank
12.2010 - 01.2016
Branch Manager
Nedbank
09.2010 - 11.2011
Team Leader Client Management
Nedbank
12.2007 - 09.2010
Branch MANAGER (Market Manager)
Nedbank
5 2016
Fais Accreditation- Re 5 and Re 2 (KI) -
Technikon -> Other -> Damelin & Moonstone
Certificate of Mastery in the Nedbank Leading in the Digital Age Powered by the Skillsoft Leadership Development Program - undefined
National Certificate: Generic Management: General Management - undefined
BANK SETA
Further Education and Training Certificate: Banking - undefined
BANK SETA
Managing Projects -
IIR Completed A Course in Project Management.
Degree -> B.A - undefined
University -> University of Kwa-Zulu Natal (UKZN)
Certified -> Retail Banking - undefined
University -> International Retail Banking Academy