THATOYAONA MOGOTSI
Branch Manager
Kagiso
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and work in an environment that is building, defining of character and is dynamic to fully utilize my training. A company that encompasses values and ethics is independent and creative entity that sets goals and achieves them. I am young, energetic and have never been more ready steer financial industry on with new, creative, forward thinking ideas to maximize market growth and drive for achieving an attitude towards work that builds the business and be a leader in every initiative I embark in.
Overview
14
14
years of professional experience
2015
2015
years of post-secondary education
2
2
Languages
Work History
Chairman
University of Johannesburg
- Company Overview: Division of arts and culture- APB
- Retrieval of information for projects, Event coordination and delegation of duties
- Division of arts and culture- APB
Customer Service Representative
BPO Dash (Cloud 5)
02.2022 - 03.2023
- Answering customer inquiries and providing accurate and timely information
- Resolving customer complaints and issues, ensuring a positive experience and satisfaction
- Escalating complex issue to the appropriate department or supervisor as needed
- Providing product or service recommendations based on customer needs
- Tracking/following up of customer issues to ensure they are resolved fully
- Collaborating with team members to improve service delivery and achieve performance goals
Branch Manager
Capitec Bank
01.2022 - 03.2023
- Drive branch operational and growth objectives, Drive unique Capitec Bank client service experience
- Drive performance and service culture in branch, Coach and energize team members
- Plan and implement marketing plans, Coordinate arrears and sales processes, Coordinate branch administrative processes
Controller / Assistant BM
Capitec Bank
09.2010 - 10.2012
- Manage naedo in terms of planning for pay dates and handling of reports, coordinate arrears follow up processes
- Coordinate branch filling systems, Ensure efficient documentation flow within the branch
- Perform relief duties in the absence of the manager, Drive unique Capitec Bank client service experience, Market Capitec Bank products, Maximize branch profitability
BMIT (Branch Manager in Training)
Capitec Bank
11.2011 - 05.2012
- Drive branch operational and growth objectives, Dive unique Capitec Bank client service experience
- Drive performance and service culture in branch, Coach and energize team members
- Plan and implement marketing plans, Coordinate arrears and sales processes, Coordinate branch administrative processes
Sales Consultant
Capitec Bank
01.2009 - 08.2010
- Drive unique Capitec Bank client service experience, Gather and process client information
- Perform credit evaluations
- Perform general office administration and maintenance
- Market Capitec Bank products and Do Follow-up on branch arrears
Education
National Diploma - Banking
University Of Johannesburg
National Senior Certificate - undefined
Krugersdorp High School
01.2001 - 01.2005
Young Professionals Development Programme - undefined
BMF
01.2017 - 08.2017
Skills
Approachable personality
Vaccination Code
VRYFFKJPPH44
Personal Information
- Criminal Record: None
- Gender: Male
- Driving License: Yes
Hikking, Riverrafting
HIking , riverrafting and being out doors, current help run and and an NGO adventure club with freinds called K.A.C (Kagiso Adventure Club)
Timeline
Customer Service Representative
BPO Dash (Cloud 5)
02.2022 - 03.2023
Branch Manager
Capitec Bank
01.2022 - 03.2023
Young Professionals Development Programme - undefined
BMF
01.2017 - 08.2017
BMIT (Branch Manager in Training)
Capitec Bank
11.2011 - 05.2012
Controller / Assistant BM
Capitec Bank
09.2010 - 10.2012
Sales Consultant
Capitec Bank
01.2009 - 08.2010
National Senior Certificate - undefined
Krugersdorp High School
01.2001 - 01.2005
Chairman
University of Johannesburg
National Diploma - Banking
University Of Johannesburg
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