Thato Violet Koote
MIDRAND
Summary
A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
DEALER SALES CONTROLLER
RISO AFRICA
01.2015 - 01.2023
- Processing all customer orders, following the order validation process to ensure order accuracy, and advising customers immediately regarding any out of stock
- Communicating with customers over the phone or via email, informing customers of price increases, delivery dates, and delivery delays, handling complaints, and communicating back-orders
- Ensuring that the order validation process is followed to ensure order accuracy
- Performing administrative tasks related to customer information and orders
- Maintaining up-to-date knowledge of the catalogue, products, and stock codes
- Working on systems such as JDE
- Send updated stock on-hand files daily
- Following up on sales quotes
- Preparing documents for audit purposes.
Receptionist/Admin
(ABS) BMW APPROVED REPAIR CENTRE
07.2011 - 05.2013
- Responsible for the customer satisfaction reports (Weekly and monthly), and reporting to the MD and 2 Workshop managers on the overall customer satisfaction reports
- Assist in creating and maintaining spreadsheets
- Data capturing
- Respond to Client complaints and issues in a positive manner
- Answering incoming calls, screening calls, and taking messages
- Assisting with any other ad hoc duties.
Administrator
DELEVEX 606 CC
04.2004 - 10.2008
- Type various correspondences on word processing programs, fax documents, and create spreadsheets and databases
- Enter data, file documents, answer phones and take messages, inventory, and purchase office materials and capture invoices
- Performing other duties as required, assigned, and resolving a range of administrative problems and inquiries.
Admin Assistant
MR VIDEO
04.2000 - 06.2003
- Filling out documents and maintaining a neat and organized checkout area
- Dealing with incoming and outgoing calls
- Ordering and taking of stock, coordinating activities with internal and external customers as well as training new employees
- Prepare invoices and payments of purchase orders and other fiscal duties
- Provide office orientation for new employees, receiving and recording cash and charge payments
- Preparing daily cash bags for cashiers, maintaining and balancing cash, and daily cashier charge activity
- Maintaining electronic files necessary to generate daily reports.
Senior Exports Controller
RISO AFRICA
03.2023
- Processing orders for our clients in the African continent
- Preparing packing list to be used by Freight forwarders
- Liaising with the warehouse for stock to be picked and packaged
- Responsible for invoicing and credit notes
- Informing the customer of stock availability, product codes, and price
- Assist with queries via emails and telephone
- Updating clients of any ETA
- Processing of quotations on a timely basis
- Documents management for audit purposes.
Receptionist
REDITRON
06.2014
- Answer the switchboard
- Determine the nature of customer business & direct calls accordingly
- Answer all calls in a friendly manner & assist customers as quickly as possible
- Screen calls of directors
- Determine the nature of the customer’s call & direct it to the correct person or department
- Receive customers/visitors in a friendly & helpful manner
- Leave accurate messages when the person being requested is not available – name, company name, telephone number, nature of business, essential to obtain
- Send a message via email at the soonest opportunity
- Assist irate customers in a helpful and calm manner, call the Sales manager, Executive Assistant or HR manager for assistance.
Education
Excel 3 -
Labour Net
01.2017
Customer Care Programme -
Excel Grow
01.2014
Bookkeeping -
UCT
01.2001
National Certificate in Human Resource Management -
Tshwane University of Technology
01.2001
Matric -
Marquard High School
01.1999
Skills
- Product knowledge
- Communication skills
- Active listening
- Rapport-building
- Time-management
- Organizational skills
- Problem-solving skills
Genderethnicgroup
Female – Black
Fullnames
Thato Violet Koote
Personal Information
- ID Number: 820214 0532 080
- Nationality: South African
Timeline
Senior Exports Controller
RISO AFRICA
03.2023
DEALER SALES CONTROLLER
RISO AFRICA
01.2015 - 01.2023
Receptionist
REDITRON
06.2014
Receptionist/Admin
(ABS) BMW APPROVED REPAIR CENTRE
07.2011 - 05.2013
Administrator
DELEVEX 606 CC
04.2004 - 10.2008
Admin Assistant
MR VIDEO
04.2000 - 06.2003
Excel 3 -
Labour Net
Customer Care Programme -
Excel Grow
Bookkeeping -
UCT
National Certificate in Human Resource Management -
Tshwane University of Technology
Matric -
Marquard High School
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