Thato Peter Ramokhoase
Mafikeng
Summary
Travel consultant and manager with extensive experience in customer relationship management, itinerary planning, and event coordination. Proven ability to enhance customer satisfaction through innovative feedback systems and effective staff performance monitoring. Skilled in culinary preparation, food safety compliance, and dietary requirement assessment. Aiming to utilize travel industry expertise to achieve operational excellence and foster customer loyalty in a senior management position.
Overview
2
2
Languages
15
15
years of professional experience
Work History
Front Desk Admin
Rhino Linings Mafikeng
- Assisting as front desk staff and managing administrative tasks.
- Collaborated with team members to achieve target results.
- Handled customer concerns and escalated major issues to supervisor.
- Picked up additional tasks to aid team success.
- Developed excellent working knowledge of industry trends and improvements in processes.
- Achieved service time and quality targets.
South Africa National Parks
05.2009
- Collaborated with South Africa National Parks Brooklyn branch during 2009 Labour Day at Coca Cola Dome
Work Intergrated Learning
Mafikeng Hotel School
03.2025 - 11.2025
- gained experience across different hotels and restaurants
- Prepared vegetables before service times, washing, peeling and chopping varieties used in dishes.
- Kept chef workspaces stocked with supplies during busy periods.
- Supported chefs in managing food preparation to achieve high-quality, precise plating and presentation standards.
- Washed, peeled, chopped, cut and cooked food within tight deadlines and without supervision.
- Followed recipes and customer request details to prepare high-quality, delicious meals.
- Maintained high levels of kitchen hygiene, including cleaning surfaces and equipment regularly.
- Maintained kitchen stations in line with health and safety standards.
- Kept kitchen equipment and knives in good working order through regular maintenance.
- Prepared dishes for serving by arranging plates as instructed by head chefs.
- Checked stock was stored at correct temperatures to limit spoilage.
- Followed all rules and regulations related to safe food handling, preparation and storage.
- Helped prepare and plate dishes, adding condiments and garnishes to enhance presentation and meet quality standards.
- Observed customer requests concerning allergens and dietary requirements.
- Weighed ingredients for accurate portion control.
- Monitored temperatures in refrigerators, freezers and warming lamps.
Senior Travel Consultant
AT & T Group Of Companies
03.2016 - 12.2019
- Coordinated travel arrangements from booking tickets to securing accommodations and rentals.
- Attended conferences to stay updated on tourism trends.
- Achieved revenue and profit targets consistently.
- Maintained accurate financial statements and essential documents.
- Collaborated with team members to share knowledge and best practices, fostering a supportive and efficient work environment.
- Developed travel itineraries for clients based on budgets and client needs.
- Trained junior consultants on travel industry trends and customer service excellence, elevating team performance.
- Took ownership and accountability of work ensuring 100% booking accuracy.
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Reserved tickets, booked accommodations and rental transportation to accommodate needs of customers.
- Cultivated cordial relationships with clients to increase loyalty and retention.
- Equipped clients with detailed travel guides, maps and resources to provide directions and vital information of sites, accommodations and activities.
- Identified and took advantage of upselling and cross-selling opportunities.
Manager
Marang Gardens Lodge
10.2015 - 12.2015
- Registered guests upon arrival and provided essential information about lodge services.
- Resolved inquiries related to policies and addressed guest complaints effectively.
- Coordinated front-office activities to ensure smooth operations within the lodge.
- Assigned duties to staff members and scheduled shifts to optimize workforce efficiency.
- Monitored staff performance and developed improvement plans.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Enhanced customer satisfaction levels by 20% through the introduction of a new feedback system.
Travel Consultant
RR Travel J/V Tshepi Investments
06.2014 - 12.2014
- Coordinated extensive bookings covering accommodation, conference, and transport for North West Provincial Government
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Maintained detailed records of client interactions, bookings, and feedback, using data to improve service delivery.
- Cultivated cordial relationships with clients to increase loyalty and retention.
- Equipped clients with detailed travel guides, maps and resources to provide directions and vital information of sites, accommodations and activities.
- Managed and independently resolved customer issues and complaints regarding travel plans, government paperwork and booked packages.
Travel Consultant
Breakthrough Travel
12.2011 - 05.2014
- Coordinated accommodation, car rentals, and conference arrangements for government officials.
- Facilitated shuttle service bookings to ensure seamless travel logistics.
- Consulted with clients to provide tailored booking solutions.
- Reserved tickets, booked accommodations and rental transportation to accommodate needs of customers.
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Managed bookings for flights, hotels, and excursions, securing competitive rates and confirming reservations accurately.
Intern
Reatswelela Travel and Tours
03.2011 - 11.2011
- Booked accommodations, flights, cars, and shuttle services for corporate and leisure clients using Quicktrav and Amadeus.
- Executed general administration tasks to support operational efficiency.
- Maintained organised and updated file systems for easy staff use.
- Executed administrative tasks under managerial supervision to optimise workflow.
- Handled phone calls and responded to emails on behalf of staff, keeping senior members free to focus on larger issues.
Education
Diploma - International Travel
Varsity College
Pretoria, GPHigh School -
Sol Plaatje Secondary School
MafikengProfessional Cookery - Professional Cookery
Mafikeng Hotel School
04.2001 -
Skills
Customer relationship management
Food safety compliance
Kitchen hygiene maintenance
Culinary preparation techniques
Travel itinerary development
Event coordination
Staff performance monitoring
Dietary requirement assessment
Upselling techniques
Team collaboration
Problem resolution
Food presentation
Safe food handling
Good listener
Financial record keeping
Conflict resolution
Personal Information
Hobbies and interests
- Interacting with people and learning new things
- Gardening
- DIY home improvement projects
- Cooking and baking
- Grilling and BBQ
- Playing Football
Skills
- Quality assurance
- Hygiene compliance
- Time management
- Food preparation
- Itinerary planning and booking
- Travel itinerary management
- Flight and hotel reservations
- Galileo GDS
References
Varsity College
kimduplesis@varsitycollege.co.za
012 348 2551
Rhino Linings Mafikeng
018 381 6328 (tel)
076 737 9198 (cell)
Breakthrough Travel
018 381 3699 (tel)
076 904 9228 (cell)
RR Travel J/V Tshepi Investment
076 264 8286 (cell)
076 884 6221 (cell)
Mafikeng Hotel School
Chef Pule
060 859 6392
Languages
5,C1,3,B1
Timeline
Work Intergrated Learning
Mafikeng Hotel School
03.2025 - 11.2025
Senior Travel Consultant
AT & T Group Of Companies
03.2016 - 12.2019
Manager
Marang Gardens Lodge
10.2015 - 12.2015
Travel Consultant
RR Travel J/V Tshepi Investments
06.2014 - 12.2014
Travel Consultant
Breakthrough Travel
12.2011 - 05.2014
Intern
Reatswelela Travel and Tours
03.2011 - 11.2011
South Africa National Parks
05.2009
Professional Cookery - Professional Cookery
Mafikeng Hotel School
04.2001 -
High School -
Sol Plaatje Secondary School
Front Desk Admin
Rhino Linings Mafikeng
Diploma - International Travel
Varsity College