Thato Alley Thutlwa
Lephalale,Limpopo
Summary
Motivated professional with experience in technical support and customer service roles. Demonstrates strong problem-solving skills and a commitment to team collaboration. Eager to contribute to IT operations, leveraging adaptable skills to support business objectives.
Overview
4
4
Languages
1
1
Certification
3
3
years of post-secondary education
10
10
years of professional experience
Work History
Junior tech officer: Customer Engineer - DWM
BCX
Lephalale, South Africa
07.2021 - Current
- Offering 1st line support for all desktops and laptops concerns, swiftly addressing and resolving user queries.
- Managing 1st line support for local area network issues, maintaining network connectivity.
- Deliver onsite technical support and maintain consistent communication through ServiceNow ticket updates and resolution follow-up calls.
- Provide technical support and guidance to staff, improving team productivity, and reducing system downtime.
- Communicating complex technical information in clear, easy-to-understand ways, aiding the swift resolution of service user issues.
- Deliver clear, thorough IT services support to technical and non-technical staff for smooth company operations.
- Assess computing needs and system requirements by liaising with users, vendors and technicians.
- Investigate and resolve security breaches and malware infections, restoring system integrity and protecting sensitive information.
- Specicialise in Office 365 and Windows 10\11 installation, ensuring optimal software performance for users.
- Provide technical leadership across IT service teams, enabling outstanding company-wide support.
- Arranged upgrades to hardware and software to maintain technological capabilities.
- Handled and resolved service user queries within target timeframes, minimising operational disruption.
General Assistant
SMEI Projects
Lephalale, South Africa
07.2019 - 11.2020
- Enhanced job site efficiency through optimised cable pulling, stacking, and routing.
- Cleaned facilities thoroughly to ensure health and safety compliance.
- Removed waste materials and ensured site cleanliness, promoting a safe working environment for all personnel.
- Followed detailed instructions from supervisors to complete tasks accurately and within designated timeframes.
- Wore PPE throughout all jobs as instructed in company manuals, keeping in line with safety regulations.
- Proficient in cable strapping and risk assessment, ensuring project readiness.
Engineering Assistant
Doron Construction
Thabazimbi
03.2018 - 04.2019
- Finished tasks within assigned timeframes and to desired specifications.
- Demostrating commitment to safety, consistently following site-specific regulations and procedures.
- Maintain a clean and organized worksite, ensuring optimal operational efficiency.
Information Technology Intern
Lephalale Local Municipality
Lephalale
06.2016 - 05.2017
- Spearheaded user account creation and password management, ensuring secure and efficient access control.
- Provided technical support to staff, resolving issues in a timely and efficient manner.
- Streamlined new user onboarding with account and email setup.
- Install and troubleshoot printers, and contribute to uninterrupted office operations.
- Compiled and maintained documentation on system configurations and procedures, aiding in knowledge transfer.
- Gathered and defined user requirements for system updates.
- Supported the IT team in troubleshooting hardware and software issues, reducing downtime for staff.
Education
Information Technology
Rosebank college
Pretoria 01.2008 - 01.2011
Skills
- Technical support
- Customer relationship management
- Team collaboration
- IT support and troubleshooting
- Microsoft Office 365
- Hardware troubleshooting
- Programming languages
- IT service management
- 1st line IT support
- Active Directory
Additional Information
Date of Birth
10 December 1990
Driving License
CODE B(8)
Tel Work
014 763 9990
Languages
English
Advanced
C1
Setswana
Proficient
C2
Sepedi
Intermediate
B1
Afrikaans
Beginner
A1
Certification
- National Senior Certificate(Grade 12)
- Fundamentals of Windows Server Infrastructure
- Fortinet Certified Fundamentals in Cybersecurity
- FCA - FortiGate 7.6 Operator Self-Paced
LINK
LinkedIn:
www.linkedin.com/in/thato-thutlwa-738586b0
References
Koketso Mokobane
292 Manager (BCX)
014 763 9131 \ 076 178 3543
Gary Mfisa
IT Officer(Lephalale Local Municipality)
014 763 2193 \ 072 825 6562
Pontso Pharoe
Incident management (BCX)
011 256 0668 \ 071 073 8711
Timeline
Junior tech officer: Customer Engineer - DWM
BCX
07.2021 - Current
General Assistant
SMEI Projects
07.2019 - 11.2020
Engineering Assistant
Doron Construction
03.2018 - 04.2019
Information Technology Intern
Lephalale Local Municipality
06.2016 - 05.2017
Information Technology
Rosebank college
01.2008 - 01.2011