Thato Kekana
Business Analyst Trainee
Pretoria
Summary
A bright, talented and ambitious IT Analyst who possesses self-discipline and the ability to work with the minimum of supervision having exposure to a wide range of technologies & to ensure that quality solutions meet business objectives. Always eager to learn and do not limit myself to what I am skilled at. I'm easily adaptable and very much. Capable to work in any setting.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
Work History
Business Analyst Trainee
Vitality Group
Sandton
01.2023 - Current
- Identify and communicate with key stakeholders!
- Gather, review and analyze business and industry data, including KPIs, financial reports and other key metrics using data analytics tools
- Liaise between various business departments and groups
- Assess options for process improvement, including business process modeling
- Maintain documentation regarding various projects, processes, and operations
- Collaborate with project managers and cross-functional teams
Application Support Analyst
Discovery Vitality Group Project
Sandton
01.2019 - Current
- Analyzing data or information by underlying principles, reasons or facts by breaking down information of data into separate parts
- Identifying problematic areas and conducting research to determine the best course of action to correct the data
- Analyzing and problem-solving issues with the current and planned system
- Logging all problems and changes into the Internal Query Tracking system and responding to emails via the system
- Working closely with developers, assisting in debugging and troubleshooting issues
- Writing queries using SQL, PL/SQL and PostgreSQL language
- Testing new and existing software applications under development
- Engaging with partners, responding and attending to user queries
- Supporting applications and making sure that all applications are stable and available at all times
- Identifying, analyzing and interpreting trends of patterns in complex data set
- Performing server health checks, shutting down, rebooting and analyzing Linux server logs
- Providing 3rd and 4th line Application Support
- Strong SDLC process understanding
- Identifying and escalating issues via internal channels
- Supporting integrated applications
- Monitoring all services and servers
- Providing 24/7 Support
Education
Advance Business Analysis - IT Business Analysis
Faculty Training Institute
Midrand, Johannesburg 12.2024 - 12.2025
National Diploma - IT Business Informatics
Tshwane University of Technology
Pretoria 01.2008 - 12.2012
ITIL V3 Foundation - IT Foundation
Torque IT
Pretoria 01.2014 - 12.2014
Certificates - CompTIA Security+ And N+ Certification
CTU Training Solutions
Pretoria 01.2019 - 12.2019
Online Training - Business Analysis Fundamentals And Advanced SQL
Udemy
Online 01.2021 - 12.2021
Skills
Requirements Gathering & Documentation
Business Process Analysis
Data Analysis & Visualization (Excel, SQL, Power BI)
Stakeholder Communication & Collaboration
Problem-Solving & Critical Thinking
Agile & Scrum Methodologies
Microsoft Office Suite (Excel, Word, PowerPoint)
Basic Knowledge of UML & BPMN
Application support and Customer service
Profile - Personalsummary
A bright, talented and ambitious IT Analyst who possesses self-discipline and the ability to work with the minimum of supervision having exposure to a wide range of technologies & to ensure that quality solutions meet business objectives. Always eager to learn and do not limit myself to what I am skilled at. I'm easily adaptable and very much capable to work in any setting.
Personal Information
- ID Number: 9007255398089
- Date of Birth: 07/25/90
- Gender: Male
- Nationality: South African
- Driving License: code 10
Timeline
Advance Business Analysis - IT Business Analysis
Faculty Training Institute
12.2024 - 12.2025
Business Analyst Trainee
Vitality Group
01.2023 - Current
Online Training - Business Analysis Fundamentals And Advanced SQL
Udemy
01.2021 - 12.2021
Certificates - CompTIA Security+ And N+ Certification
CTU Training Solutions
01.2019 - 12.2019
Application Support Analyst
Discovery Vitality Group Project
01.2019 - Current
ITIL V3 Foundation - IT Foundation
Torque IT
01.2014 - 12.2014
National Diploma - IT Business Informatics
Tshwane University of Technology
01.2008 - 12.2012
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