Thato Serapelo

Current Responsibilities

1. New Business acquisitions

2. Risk Underwriting

3. Policy Renewal processes

4. Product development

5. Business unit reporting to expo

6. Financial/budget Planning

7. Expense monitoring and planning

8. Networking, Product presentations and marketing

9. Claim process management

10. Risk Management

11. Account Management

12. Reinsurance (FAC) acquisitions and treaty negotiations

13. General Broker Servicing

Responsibilities

1. Key portfolio management

2. General Engineering Underwriting with a focus on CAR/EAR, PAR, MB, EE, ALOP and Liability

3. Broker servicing

4. Claim process management

5. Renewal negotiations

6. New Business acquisitions

7. Broker product trainings

8. Market insight and understanding

• 1. Risk Assessment: Evaluating applications for liability insurance to assess the level of risk involved and analyzing the nature of the liability, potential exposures, and the applicant's risk management practices.
• 2. Underwriting Guidelines: Applying the underwriting guidelines and risk appetite as established by SHA to make informed decisions and to determine whether to accept, modify, or decline coverage based on the risk assessment.
• 3. Pricing: Calculating insurance premiums based on the assessed level of risk, policy coverage, and other relevant factors and considered the insured's claims history, coverage limits, deductibles, and any additional endorsements.
• 4. Data Analysis: Using data analytics and historical claims data to identify trends and patterns related to liability risks. Make data-driven decisions to support the underwriting process and pricing strategies.
• 5. Client Interaction: Built and maintained strong relationships with clients, insurance brokers, and other stakeholders and acted as a point of contact for clients, providing guidance on liability insurance matters and addressing their inquiries.
• 6. Portfolio Management: Managed the renewal process of existing business, monitored the performance of the portfolio and made necessary adjustments to optimize profitability.

• 1. I Managed and Oversaw PPS Short-Term Insurance's Professional Indemnity Insurance/Medical Malpractice Insurance Portfolio focusing mainly on Professionals working in the Pharmaceutical Industry
• 2. I also Managed and Oversaw a Group Scheme Portfolio and Tripartite Agreement between PPS STI, ITOO and The Pharmaceutical Society of South Africa. A portfolio which consisted of 7000 members
• 3. Implemented measures that aimed to increase the Book Value of the above-mentioned Portfolio by at least 15% in 12 months
• 4. I had implemented a Marketing Strategy for PPS STI ensuring that the division sees growth in New Business Sales and successfully creates Cross-Selling opportunities that yielded positive results. This was done through Digital Marketing Channels, Target based Marketing and other innovative solutions
• 5. I lead a referral-based campaign to get new business leads for other PPS STI departments
• 6. I have also successfully cemented the relationship between PPS STI, ITOO and PSSA. This has in turn proved to make the Annual Contract Renewals, Premium Rates and Benefits Negotiations a seamless process
• 7. Dropped Overall response time for Queries and Claims from 72 hours or more on average to an average of 8 Business Hours or less depending on urgency and the complexity of the query
• 8. Drafted and Implemented Effective Service Level Agreements with various stakeholders, a 1st for PPS STI’s PI Department
• 9. I also introduced new seamless ways of record-keeping, ensuring that all requirements in accordance to FAIS are adhered to.
• Reason for leaving: There was a change in my role and responsabilities which did not align with my career path and at the time, an opportunity to join SHA was presented to me.

• 1. My key role in this company was acquire New Business Opportunities, retention of existing accounts, key account management and marketing within the Guarantees, Liability, PI and Construction Insurance
• 2. I was successful in issuing Guarantees, CAR and Liability Insurance for Single Construction Projects ranging from R400 000.00 to R600 000 000.00 with the smallest premium collection being R3000.00 and the highest once-off premium collection being R3 200 000.00 for a single project
• 3. During my 3 year stay with GM, I issued Various Insurance Products for Projects to a total value of over R3 Billion.
• 4. I was responsible for Premium Rate Negotiations and Presentations to Prospective Clients
• 5. During my stay at GM, I became one of the top preferred suppliers of Events Liability and CAR Insurance in the North West Province.
• 6. I achieved all Financial Targets in accordance to business requirements year on year.
• 7. Implemented Digital Marketing Campaign Strategies.
• 8. Played an integral role in ensuring the company was one of the biggest Independent brokers playing in the Construction Insurance Space in Gauteng.
• 9. I also built great relationships with all our Underwriting Managers and Insurers.

• 1. Handled all Sales Related Matters (brokering) and Marketing with regards to Constructing Insurance, Liability, Professional Indemnity Insurance and other Niche Insurance Products.
• 2. Achieved All Sales Volume Targets as required by business.
• 3. Assisted Management with implementing effective Google Ad-word/Analytics Campaigns.
• 4. Created effective synergies and cross-selling opportunities with other departments of the company.
• 5. Implemented effective client retention methods in the General Commercial Division.
• 6. Increased Turnaround Times and Service Levels in the Commercial Division.
• 7. Established an Engineering Insurance Branch in the Gauteng Region reporting to Management back in the Western Cape.

• 1. Assisting customers with Technical, Accounting and General queries. Selling of Multichoice Hardware Related Insurance. Also maintain and update account details as per customer request.
• 2. I achieved Top Customer Service Representative for 3 months in South Africa

• 1. Marketing the company’s products to old and prospective clients
• 2. Products offered – Life Covers, Funeral Plans, Legal Plans and Hospital Plans